Lufthansa Reviews

Lufthansa Reviews

Published by on 2020-11-25

Everything you need to know for your journey with Lufthansa in an app: flight
booking, timetable, flight status, check-in and more. Also benefit from fast
access to your personal travel details and your Miles & More account. Try
it! *** FLIGHT BOOKING *** Conveniently book Lufthansa fli...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Lufthansa Reviews


  • By

    Bad people in Business Class

    I had to witness two men and two women that met in the Flight in business class that were drunk and the staff kept serving them wine until they fell asleep after 6-7 hours. I kept complaining about these people. They were dancing in the aisle. They exchanged seats. One women sat on the man’s lap and kept kissing him and they were fondling each other. I don’t think I should have to witness this behavior for 3/4 of the flight. They kept bumping into me and told me to be quiet when I complained. I think if this happened in economy it would have been stopped. I have a right to a peaceful flight. It would help if the staff stopped serving them wine when they KNEW the people were drunk. The people were SO drunk they fell asleep. I will think twice about paying more for business if Lufthansa will not quit serving obviously drunk people. I expect more from Lufthansa than this.





  • By

    Why is this so BAD?!!

    This has to be the worst airline app on the planet. And I should note that I downloaded this yesterday and haven’t even tried to use it at an airport for check in. This review is based purely on trying to select a seat. - Trying to complete a seat upgrade purchase is an infinity loop of frustration that continues to prompt you to “enter all information” even though you’ve entered ever piece of information possible. - Oh did you book a Premium ticket but that section is full so you want to see seat availability in the main cabin? Good luck. That’s not an option. - Be prepared to get a warning that the app can’t find your reservation because your last name is different from what was used at booking....even when it’s literally the same spelling you booked with and what’s on the Lufthansa website itinerary. - Finally, WHYYYYY am I constantly being prompted to accept cookies within an app?!!! Dear gawd leave me alone.


  • By

    Slow, convoluted, buggy , intrusive

    The app is a drastic improvement over the web site ( i could not even checkin on Lufthansa web site from my ipad), BUT the app is slow , it has counter intuitive user interface , it could not scan my new biometric passport (US) , it still display status of the flight that completed yesterday ( no way to delete it ) , while I have difficulty adding two consequitive flights . There is also excessive and completely unnecessary amount of security checks , this is just an airline , not a freaking bank. Overall idea of the app is excelent , but the interface is convoluted , counterintuitive and buggy. Just discovered that they want to collect my personal information just to submit this review , when submitting from within the application , i am going to submit through app store and give it a one star just for that ( instead of 3 i intended originally )


  • By

    Terrible Layout

    The European and Asian carriers need to seriously look at Delta, Alaska and probably any other major US airline and get their mobile OS developers to work on their apps. For a major European airline this is pathetic. Initially I couldn’t check in for my flight. Apparently my passport information didn’t go through properly. It didn’t tell me my information was incorrect; I just got an error that said I couldn’t check in. Very frustrating. I went in circles until I figured out my passport info needed to be scanned in. Still, once everything was in the app is clunky and doesn’t flow at all. For westerners that like to use their phones to check in for their flight and scan your phone at the gate, I don’t recommend. Plan on spending a lot of frustrating time figuring out what you need to enter to get it to work right.


  • By

    Slow and annoyingly difficult to use

    This app is so slow that it is nearly unusable. Add to that the ridiculous number of times data entry is required to go to the next step. If you are already logged into the app, why should you manually have to add booking reference numbers to see your bookings. That info should already be associated with your account. Similarly, if you are viewing a booking and click on check in, the app then prompts again for the booking reference again. Make absolutely no sense. Another bug i noticed was for notifications. A fill day after arriving at my destination, I received a notification that the gate had changed and the flight was boarding.


  • By

    Could be better

    The entire Lufthansa system could use a do-over. On the plus side, my tickets for a family of four showed up in the app and could be scanned at the gate, security, and customs. On the down side, entering passport information is a complete fail; I was only successful on the website ON MY PHONE. Very frustrating all around. The info I put in for my flight to Europe was not copied to my return flights and it all had to be entered again. Also, my Miles account never showed my flight information, I could only see the flights logged in at Lufthansa.


  • By

    Rubbish. Impossible to download eJournals after check in

    Spent nearly an hour trying to retrieve booking in order to download eJournals. Even that I was able to retrieve my booking details, the eJournal option is buried somewhere in a hidden menu and redirected me to an external website (which I already tried before downloading the app for this very same purpose hoping to get a different result). Basically the web cannot recognize my last name and or booking locator for this purpose (while otherwise it works for any other options). Silly that you have to enter your details twice and it won’t even recognize your booking. For Swiss this works perfectly.... Make it simple!





  • By

    Be warned

    The app and customer service are dreadful! When you register after agreeing to all the cookies / statistics etc they need to gather quote “ for app to function fully)! Leads me to my warning!!!!! Warning do not put your salutation information in when you register!!!!! - for example if you select Professor it will add this to your ticket - I ask you - who’s govt ID adds that title? In addition if you call to speak with web help - they will scold you!!! Plus no one could correct my now changed reservation - simply dreadful app and unprofessional customer service (FYI calls were routed to Manila ) do not download the app - and hire new web help that have customer service skills and can actually help!!!


  • By

    Visa entries and Known Traveler Information capture not working

    The app does work well for booking and flight status information in general, but once you start capturing all your detailed information, including Passport data, Visa information, Known Traveller ID, etc. it’s buggy as it could be. It asks for all data and shows on the form screen that everything was entered correctly, and as soon as you hit Save, you get error messages. Very painful when you go through the process with a family of four (4) twice only to find out the software simply does not work. UGH!


  • By

    Be warned that gate information can be out dated

    Gate information was inconsistent within the app itself. When you view the boarding pass it say Gate A16 but when you click one more step to show full boarding pass it say the Gate is A11. Also it actively tries to uses location, draining battery at airport. This behavior is bad especially mobile boarding pass was the only pass I have. I almost ran out of battery if I did not notice it and killed this app.


  • By

    pathetic webview version forcing you to give out personal data

    The update worsened things. At first start it asks if i want to manage personal data or do it later. Selecting first option the app brings you to the initial screen with 2 options instead of 3: login or register. Regardless if i terminate at this point app or not, I NEVER can get back 3rd option that allows me to bypass registration. So if i click Register, appears again pitiful webview screen where exactly HALF of the screen is blocked by Accept/Manage "data stealing" dialog(cookie crap). By clicking "Manage data stealing" button the app hangs totally. Termination helps as well as deleting forever.


  • By

    Unable to Check Flight Status

    Update: I tried checking the ETA of some flights today. It is working now. Thanks. Whenever I go to check an ETA or ATA, I get a message to check my internet connection. But my connection seems to be good for everything but this. Need to fix a few bugs...


  • By

    Always up to date just a little slow to load

    I love that the app keeps my data when I tell it to keep it. I don’t have to reload information that I need for every flight. The app is also great at pulling in all my LH bookings no matter how they were booked. None of my other airline apps manage that. Only thing that could be improved is the speed at which the app goes from one page to the next.


  • By

    What’s the point of the app?

    Nothing on the app works. You can’t see the seat map as it errors out. You have seats on the boarding pass, but not in the app. Upgrades? Nope... nothing to see here. Amenities... your guess is as good as anyone’s as they aren’t visible. You can log in 3 different ways, but none of them are the email address you used to create the account. Just horrible! If this is how they treat their customers (you don’t need information), this will be my last Lufthansa flight, and I’m 1k in United, their partner airline. Lufthansa is not worth the hassle of not knowing anything about the flight.


  • By

    The worst way to book Lufthansa

    You’re better off using a third party, this app was developed either by (1) Interns or (2) A good firm on a shoestring budget [I do this kind of stuff for a living and this is atrocious]. I’ve spent 2 hours trying to book a flight and every single time it errors out at some point in the process. Randomly asks me for captcha (you’re moving too fast ... duh, because I’ve done the entire process 6 times now!) and randomly log you out (“You’ve been inactive for 20 minutes” ... Um, no, I haven’t been) This makes me wonder if Lufthansa actually wants me as a customer still...



A better way to Contact apps


You can now contact Lufthansa customer service directly
via Email using our new site - AppContacter.com

Contact Lufthansa directly


Is Lufthansa Safe?

No. Lufthansa does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 14,654 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Lufthansa Is 12.9/100.


Is Lufthansa Legit?

No. Lufthansa does not seem legit based on our analysis. This conclusion was arrived at by running over 14,654 Lufthansa User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Lufthansa Is 12.9/100.


Is Lufthansa not working?

Lufthansa works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Lufthansa? Report Issue

Leave a comment:



Why should I report an Issue with Lufthansa?

  1. Pulling issues faced by users like you is a good way to draw attention of Lufthansa to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Lufthansa customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lufthansa.


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