Lufthansa Reviews

by Asad Farsad

I thought this app was reliable and has customer treating well service but i was wrong . The agents at gate refused me to board my flight from Chicago to Istanbul transiting through Frankfort ,they were all female and seem new employees who doesn’t know the basic German visa requirements, i showed them my green card , an email from German consulate general in Chicago as well as the official website of German foreign affairs ministry all clearly indicating that i need transit visa with my passport unless i have either of several documents one of them is Valid US permanent residence card which i have and showed them . Unfortunately,those rude and ignorant ladies all agreed to deny me to board . I didn’t have a choice but to go to Turkish Airlines and pay a lot of money to catch the flight within few hours . Now i am begging my money from this app for the arrogance and ignorance of their employees . Bye bye this app .

UPDATED:::this app fully refunded me after 2 months .
They admitted their employee’s terrible mistake and i changed my mind and will keep flying with them .

by The Doyenne

This has to be the worst airline app on the planet. And I should note that I downloaded this yesterday and haven’t even tried to use it at an airport for check in. This review is based purely on trying to select a seat.
- Trying to complete a seat upgrade purchase is an infinity loop of frustration that continues to prompt you to “enter all information” even though you’ve entered ever piece of information possible.
- Oh did you book a Premium ticket but that section is full so you want to see seat availability in the main cabin? Good luck. That’s not an option.
- Be prepared to get a warning that Lufthansa can’t find your reservation because your last name is different from what was used at booking....even when it’s literally the same spelling you booked with and what’s on the this app website itinerary.
- Finally, WHYYYYY am I constantly being prompted to accept cookies within an app?!!! Dear gawd leave me alone.

by Henkes83

We were told by the customer support line what our refund would be an approximate amount on 3 x business class flights. The refund amount was $60 dollars! The support line also told us if we were not happy with refund they would reinstate our flights. We have tried everything to get our flights reinstated as who would cancel 3 business class flights for $60 ??!! If we had known we would never canceled. The support line gave us the incorrect information and now they will do nothing to assist us! Now they can sell our tickets and make double for the seats. It is thievery! Do not fly this airline.

by Grammy2012

Lufthansa and customer service are dreadful!
When you register after agreeing to all the cookies / statistics etc they need to gather quote “ for app to function fully)! Leads me to my warning!!!!!
Warning do not put your salutation information in when you register!!!!! - for example if you select Professor it will add this to your ticket - I ask you - who’s govt ID adds that title? In addition if you call to speak with web help - they will scold you!!! Plus no one could correct my now changed reservation - simply dreadful app and unprofessional customer service (FYI calls were routed to Manila ) do not download Lufthansa - and hire new web help that have customer service skills and can actually help!!!

by Adam's Mom

I have been placed on hold only to be hung up on several times. The first time, it could be a mistake, but for the forth time today is simply unacceptable. I emailed, I called the customer feed back center and I chatted with a virtual server but NOTHING is resolved. All avenues of “help” end abruptly. I need to fly out for an emergency. This is dealing with people’s lives and I would appreciate it if some consideration is given to the customer that pays for this service. I am not asking for a hand me out. I paid, I waited, I filled out papers, now do your part!!! I am only asking about my flight. Is that too much to ask for!? The this app app is useless too.

by Made_in_Spain

Spent nearly an hour trying to retrieve booking in order to download eJournals. Even that I was able to retrieve my booking details, the eJournal option is buried somewhere in a hidden menu and redirected me to an external website (which I already tried before downloading Lufthansa for this very same purpose hoping to get a different result). Basically the web cannot recognize my last name and or booking locator for this purpose (while otherwise it works for any other options). Silly that you have to enter your details twice and it won’t even recognize your booking. For Swiss this works perfectly.... Make it simple!

by Pakis6580

Worst airline company to book your ticket!!!These people they are on a different page and each employee say different things!!!Three times they didn’t let me board on the plane cause Coronavirus issues once cause I didn’t have Pcr test the second cause my Pcr test it was 32 hours and the third time cause I was positive of the virus !!!They have not refund my money over 3 months now and I keep calling them and they are telling me different things each one of their employees!!!I need an answer on my problem and my money back to my account!!If someone can help me cause nothing of that is my fault please I will appreciate it so much

by Ed & Juno

Lufthansa is so slow that it is nearly unusable. Add to that the ridiculous number of times data entry is required to go to the next step. If you are already logged into Lufthansa , why should you manually have to add booking reference numbers to see your bookings. That info should already be associated with your account. Similarly, if you are viewing a booking and click on check in, Lufthansa then prompts again for the booking reference again. Make absolutely no sense. Another bug i noticed was for notifications. A fill day after arriving at my destination, I received a notification that the gate had changed and the flight was boarding.

by Snack It

The update worsened things. At first start it asks if i want to manage personal data or do it later. Selecting first option Lufthansa brings you to the initial screen with 2 options instead of 3: login or register. Regardless if i terminate at this point app or not, I NEVER can get back 3rd option that allows me to bypass registration.
So if i click Register, appears again pitiful webview screen where exactly HALF of the screen is blocked by Accept/Manage "data stealing" dialog(cookie crap). By clicking "Manage data stealing" button Lufthansa hangs totally. Termination helps as well as deleting forever.

by Freeskierboy

My wife and specifically chose this app based on our last flight to Germany that was so enjoyable. This time around it has been the complete opposite. Customer service was rude, dishonest, and even ended the chat mid conversation. I told him my son has an illness and we need to be together and he didn’t care at all. I ended up having to download Lufthansa myself after tried on the web to check in with multiple errors. Once Lufthansa was installed it kept telling me we couldn’t change seats, until kept picking some and finally it randomly worked. Then my wife got an email that our seats got changed again without us doing anything so we were no longer sitting together. Luckily I was able to change it again, maybe? It’ll probably screw us again. Not sure I ever want to fly with you guys again.

by Aao13

Lufthansa is a drastic improvement over the web site ( i could not even checkin on this app web site from my ipad), BUT Lufthansa is slow , it has counter intuitive user interface , it could not scan my new biometric passport (US) , it still display status of the flight that completed yesterday ( no way to delete it ) , while I have difficulty adding two consequitive flights . There is also excessive and completely unnecessary amount of security checks , this is just an airline , not a freaking bank. Overall idea of Lufthansa is excelent , but the interface is convoluted , counterintuitive and buggy. Just discovered that they want to collect my personal information just to submit this review , when submitting from within the application , i am going to submit through app store and give it a one star just for that ( instead of 3 i intended originally )

by Lady Crackerjack

I booked a flight San Francisco to Madrid via Munich business class. Got phone while out of town stating flight sfo to Munich was cancelled and over the phone I got the reroute. I had to fly to Frankfurt short turn around made even shorter by the confusion over wheel chairs. I’m. 80 and had been told it was a long way to change terminals. Finally got to the gate as they were boarding. I had a 6 hour 20 minute layover in Munich and was booked into economy. I made numerous phone calls to this app to no avail. So my 16 hour flight turned into nearly 24 hours. I checked the the original flight was not cancelled Thanks this app

by Elinka2

Unable to add Miles & More service card to Apple Wallet even after logging out, deleting Lufthansa and reinstalling. I had no problem with Alaska Airline or Delta.

Find both the website and Lufthansa hard to navigate, unable to find basic information, and the UX/UI designers could learn lessons from any of the companies with a digital footprint in the US.

Therefore, I have called a customer service in the US. The rating I would put for that experience is below zero with a person multitasking on another end and therefore unable to hear them. Call #2 started the same way and blaming on a connection on my end. When they finally started to pay attention and started talking into the phone, the connection issue was resolved. Asked for an information that they had to search for, put me on hold, and then they hung up without getting back on the line.

It is really a shame bc the flight service, flight attendants and flights are really good.

by Natanius1

The European and Asian carriers need to seriously look at Delta, Alaska and probably any other major US airline and get their mobile OS developers to work on their apps. For a major European airline this is pathetic.

Initially I couldn’t check in for my flight. Apparently my passport information didn’t go through properly. It didn’t tell me my information was incorrect; I just got an error that said I couldn’t check in. Very frustrating. I went in circles until I figured out my passport info needed to be scanned in. Still, once everything was in Lufthansa is clunky and doesn’t flow at all. For westerners that like to use their phones to check in for their flight and scan your phone at the gate, I don’t recommend. Plan on spending a lot of frustrating time figuring out what you need to enter to get it to work right.

by Heli2reg

Lufthansa does work well for booking and flight status information in general, but once you start capturing all your detailed information, including Passport data, Visa information, Known Traveller ID, etc. it’s buggy as it could be.
It asks for all data and shows on the form screen that everything was entered correctly, and as soon as you hit Save, you get error messages. Very painful when you go through the process with a family of four (4) twice only to find out the software simply does not work. UGH!

by Jazzzbsmmiittthh

I have tried numerous time to scan my travel documents for my flight to which I keep receiving an error message. It’s to the point where I now have to go to the counter to have my documents checked and get the boarding pass and this will slow me down. Lufthansa already moves slow enough as it is but this has made it so much worse. I’ve Been at it for well over an hour now. I don’t understand why this app makes things so much more difficult than other apps

by LDfamily

The entire this app system could use a do-over. On the plus side, my tickets for a family of four showed up in Lufthansa and could be scanned at the gate, security, and customs. On the down side, entering passport information is a complete fail; I was only successful on the website ON MY PHONE. Very frustrating all around. The info I put in for my flight to Europe was not copied to my return flights and it all had to be entered again. Also, my Miles account never showed my flight information, I could only see the flights logged in at this app.

by Nonomori3

Gate information was inconsistent within Lufthansa itself.
When you view the boarding pass it say Gate A16 but when you click one more step to show full boarding pass it say the Gate is A11.

Also it actively tries to uses location, draining battery at airport.
This behavior is bad especially mobile boarding pass was the only pass I have. I almost ran out of battery if I did not notice it and killed Lufthansa.

by _strelnikoff_

Before I installed Lufthansa, I had a habit of printing out everything (all info) for my flight. Since I have istalled Lufthansa - I don’t remember if I ever lost the track of any details. It saved me from a lot of trouble few times. It is always spot on for gate info, easy to navigate, has all what I need for my travels. Download boarding passes before you lose connectivity though!

by Khmehta72

I have traveled from Mumbai to Newark on June 30, 2020 which the BEST BY EVERY MEANS.

REASONABLE FAIR PRICES IN WORST TIME:
This was high to me of COVID in the World. We want to returned to USA from India. Airlines booking was not available and whatever Airline booking was available those are with very higher charges.

From internet we found this app AIRLINES are offering nice deal with Safest journey in COVID time.

We have talked with my son for flight booking.

Only missing thing is that there is NO FLIGHT FROM AHMEDABAD TO MUMBAI so we booked taxi and we reached Mumbai.

FULL OF SAFETY:
After Health checking this app AIRLINES given us PPE Kit , Face mask ( more than three ) Sanitizer Bottles ( more than one ) and Box of snacks.

Mumbai airport and Frankfurt airport have only two coffee shops are opened.

Finally we reached Newark, USA with full of Safety.

Our BEST WISHES FOR EVER.

by Dave In Buena

Nothing on Lufthansa works. You can’t see the seat map as it errors out. You have seats on the boarding pass, but not in Lufthansa . Upgrades? Nope... nothing to see here. Amenities... your guess is as good as anyone’s as they aren’t visible. You can log in 3 different ways, but none of them are the email address you used to create the account. Just horrible!

If this is how they treat their customers (you don’t need information), this will be my last this app flight, and I’m 1k in United, their partner airline. this app is not worth the hassle of not knowing anything about the flight.

by Basilcaprese

You’re better off using a third party, Lufthansa was developed either by (1) Interns or (2) A good firm on a shoestring budget [I do this kind of stuff for a living and this is atrocious].

I’ve spent 2 hours trying to book a flight and every single time it errors out at some point in the process. Randomly asks me for captcha (you’re moving too fast ... duh, because I’ve done the entire process 6 times now!) and randomly log you out (“You’ve been inactive for 20 minutes” ... Um, no, I haven’t been)

This makes me wonder if this app actually wants me as a customer still...

by Morachd

I love that Lufthansa keeps my data when I tell it to keep it. I don’t have to reload information that I need for every flight. Lufthansa is also great at pulling in all my LH bookings no matter how they were booked. None of my other airline apps manage that.
Only thing that could be improved is the speed at which Lufthansa goes from one page to the next.

by Geniedar

I had to witness two men and two women that met in the Flight in business class that were drunk and the staff kept serving them wine until they fell asleep after 6-7 hours. I kept complaining about these people. They were dancing in the aisle. They exchanged seats. One women sat on the man’s lap and kept kissing him and they were fondling each other. I don’t think I should have to witness this behavior for 3/4 of the flight. They kept bumping into me and told me to be quiet when I complained. I think if this happened in economy it would have been stopped. I have a right to a peaceful flight. It would help if the staff stopped serving them wine when they KNEW the people were drunk. The people were SO drunk they fell asleep. I will think twice about paying more for business if this app will not quit serving obviously drunk people. I expect more from this app than this.

by Deefly

Update: I tried checking the ETA of some flights today. It is working now. Thanks.

Whenever I go to check an ETA or ATA, I get a message to check my internet connection. But my connection seems to be good for everything but this. Need to fix a few bugs...