MGM Rewards Reviews

by Mspman17

The version of MGMRewards available as of Feb 2022 needs to be deleted from my phone and reinstalled every day or two in order for the Home Screen to ever render content. When it works, it works fine to display stay information but when it stops, it will just show the spinner on the home tab and it never finishes processing nor does it time out. Zero feedback from MGMRewards on why it isn’t working correctly.

Adding a guest to your stay via MGMRewards does nothing to actually add that person to the reservation for room charge or key issuing privileges. Front desk acknowledged this is a known bug this weekend. You’re implying that you’re saving me the hassle of going to the front desk to do this so, don’t bother asking unless this info makes it to the front desk!

The digital key is hit and miss. Did not work at all at Delano elevators this weekend. Ended up standing in like for physical keys. Another promise of time savings that is still just vaporware in MGMRewards. Very disappointing!

by EdmondeDantes

Let me preface my comments this way . I have been visiting various Las Vegas and Reno properties for the last 3 years, so not much longevity.
Of the MGM properties, I have stayed at Bellagio, NYNY, Luxor, and Mandalay Bay...once each. I stay in Vegas now frequently (15 to 20 times a year) as a professional gambler but prefer other properties.
In general, I find the MGM properties have poorly maintained rooms and disinterested staff. Of course there are exceptions - Bellagio has some very pleasant and helpful dealers, but overall I am unimpressed. Many of the properties feel undeservedly pretentious.
The two areas where everything really falls down for me are 1) the comps are laughable and only geared toward slot players (of which I am not one) and 2) the M Life app is completely worthless.
I receive better comps based on play amount and duration at every other property I play at, including those in my home states of Washington and Oregon. I honestly do not understand the disparity between the time/amounts I play at all of the Vegas properties (and I play every property several times on any given trip) and the lack of comps or reaching out to me by any of the properties.
As far as MGMRewards goes - utterly useless. Why even bother. It contains no useful information, is not user friendly, and does not even work the way it was poorly designed to about 40% of the time. Ditch it and start fresh. Use Caesars Rewards app as a model.

by EMarie4712

MLife app only checked in one of two rooms booked. Elevator card reader would not hold my floor number so took me 30 minutes to finally find an elevator that would hold my room number. Front desk solution was to change my room. How is changing my room going to get my room key to work in the elevator card reader. Walked what seemed like 3 miles from parking garage to front desk, back to front desk for correct keys to 2nd room then the elevator problem. This is the worst experience and way to start my family Christmas trip. Killed any holiday joy I had. Will never stay at this hotel again and am a professional meeting planner so will let everyone else at my company not to book this hotel until they have a guarantee the elevator card readers work correctly.

by Ahop68

I have stayed in a MGM resorts casino almost every month of the year and have booked a room for New Years every year for the past 5 years. That being said, this year I decided to stay at the MGM. I booked a one bedroom suite with a strip view so I could be on the quiet side of the hotel and enjoy my stay. Instead, the room is located directly on a busy street with the sound of traffic and planes taking off continuously. I expressed to the host, as I was checking in, that I need a quiet room so she placed me on the loudest side of the hotel. The room is also dated with old and worn out furnishings and not clean. For this hotel to be a flagship amount MGM resorts they do not take care of their customers needs. I will not be staying on MGM properties in the future, I will try a Caesar property or one of the other options.

Andrew Hopkins

by Nunziswife

I booked a suite over two months ago for the memorial day weekend. I arrive at the Borgata to be told that I was downgraded to a classic room without mine knowing. IWas told at the front desk they would give it to me anyway after I complained. I waited over three hours for the room until I finally went to the bellhop to find out what happened and why my room isn’t ready. They said even though I booked that particular room months ago it was no guarantee that it would be available. This is unprofessional and unacceptable especially that I wasn’t even told about it. No email or notification alerting me if the change in downgrade. This has never happened to me. I’m extremely disappointed in their service. I’m not sure if I ever want to give my money to this establishment again.

by Cindy Lou Whoo Too

We downloaded MGMRewards to take advantage of mobile check in. MGMRewards made it easy to check in though I don’t think our special requests were even considered with the automated app so we ended up visiting the front desk upon check-in to get our room changed from the one automatically assigned. After that, MGMRewards rarely worked for us. Most of the time it would not load properly or only show part of the text or pictures which was frustrating when we were trying to find restaurants to eat at. We deleted MGMRewards as soon as we left the property.

by Weary User

Been a rewards member for a while but back in the day I didn’t use phone apps all that much. I was hoping MGMRewards would allow me to quickly access existing reservations but it doesn’t. To access I have to click on BOOK which is dumb because it’s already booked. I then have to click on MGM resortsd, not intuitive at all since I presume I am already using a rewards app. Then I have to click scroll down to the Mlife rewards button and click join again aren’t I already in an Mlife rewards app and didn’t i already log into Mlife rewards? Oh and finally my room reservation is way down at the bottom.

Come on. Check it the Hilton app. Immediately when I log in I see my upcoming reservation which is what I need 99% of the time. If I want new ones I can do that too, but the immediate critical information is right on opening. I don’t have to bounce around. Same goes for any airline app too. You would thin MGM would see the paradigm and be close.

by DeanInDC

In many ways this is pretty cool and belongs in every hotel to manage your reservations and keep track of your points. However, the interface is fatally flawed in that the component that allows you to use your phone to open the lock has very poor interface design. Even if you’re already logged in, to open your door with your phone, you have to click “book”, then you have to type in your reservation number (which for me involves opening up the email sent when I made my reservation), and THEN I reach a screen where I can unlock my door.

I cannot imagine anyone actually used this feature in real life before it was released.

by Red13Bravo

This will be a short review since I don’t have any complaints or issues navigating through MGMRewards. I’m glad they designed it the way that they did because it provides me with all the help & information that I need whenever I book a room. I look forward to booking my next stay through MGMRewards or website even. And I hope they don’t do any major changes to MGMRewards whenever they update information & what not. Now, why didn’t I give them 5stars? Because on occasion MGMRewards will sign me out. And while I see this as a safety feature so people won’t automatically have access to my account if I leave my phone behind…others will see this as something annoying. To each is own, but I always leave a open-minded & fair review for the normal everyday person *shrug*

by CoDistrict

I truly appreciated MGMRewards for checking in & out to skip the lines when we visited in June during Covid. It gave perfect directions to find your room, elevators, & what amenities were open.

I used it to check in to 2 different hotels: Bellagio x2 nights then MGM x1 night. My only complaint is the email containing the confirmation # to check in thru MGMRewards took a long time when we were ready to check in at MGM Hotel. I try not to call the front desk workers cus I understand they’re busy, but I ended up having to call them since I couldn’t get the confirmation # any other way.

We did receive the bellagio confirmation # days ahead of check in.. Maybe it was cus we booked the MGM the night before?

by Armando & Flavia Gonzalez

We called this morning frantic realizing we needed to add 2 more days to our stay. The women who assisted us was very helpful, kind, patient and understanding to our concerns. She deserves a recognition in all aspects....because she went above and beyond for us. I appreciate her calling us back when the line got disconnected as well. She took the time to also call the front desk and ask that we have 2 beds. She was very very accommodating and patient with us. She also gave us good advice as to where to take our kids in the hotel for some fun. Thank you for having kind people like her representing your company. We will always stay here for future stays. God Bless

by Mrpicwidth

A great place to have some serious fun! It’s really not small but close. Yet, it offers to all a place to dream big and simply have fun. Tons of slots and there are many to choose from too. Always keep in mind that when you go to the MGM it’s for entertainment and the hope you hit it big! All the get quick rich ideas are great but use common sense in the end.
I say to all, go in dreaming and enjoy the reality of the ‘Here and Now’ because your trip back home will be filled with either laughter and a good time, or maybe a nice fat check from the MGM casino of Springfield, MA.

by BandonDG

I’m beyond impressed with this new mobile check in app. This new app is customer centric and intuitive, making the check in process easier and allows me to skip the lines. Clearly the developer of MGMRewards thought this through as they created a personal experience and everything is at my fingertips. The card creator was a great additional option and easy to use. Thanks for thinking through the customer experience and making the process so easy!

by TrendeeGirl

We enjoyed our recent stay and had a fabulous vacation. The staff and service was superb and very friendly. Room was very clean and room attendant is very professional and accommodating. The only thing that would have made our stay much enjoyable is if we were able to acquire a room in a higher level or elevation for a better view of the city. We would definitely want to return and stay with one of the MGM hotels, for sure Belagio would be nice to experience.

by Bejeweled Bewildered

My husband and I would not consider ourselves as large gamblers, yet we would consider ourselves fun junkies. We enjoy going and doing fun things. We find we so much enjoy going to nice places surrounding ourselves with nice people. We find being gold members give us the access to nice vacations or breaks and we are treated with respect and kindness that we really enjoy. We understand nothing is “free” but we enjoy the perks and exposure to deals that make it extremely attractive. We love the atmosphere at MGM RESORTS and the staff is so friendly and the food and drinks are great and the action and energy is downright fun. Well worth what we spend for the return. Thanks MGM.

by Sean And Nicki

We have been Mlife members ever since we started coming to Las Vegas 15 years ago. Many of our friends try to get us to switch to Total Rewards but we’ve always been happy with MGM properties. We always feel like we’ve been treated well and feel valued. We have tried to be loyal to Mlife and support them during these difficult times. We finally worked our way up on status over the years and made Platinum this week. We are excited to see what offers and benefits that brings. Thanks again Mlife for making Las Vegas an enjoyable experience every time we visit

by CMWPhilly

Was due to check in May 3rd and my flight was delayed. Spoke with a wonderful Lady servicing the front desk and explained I am still at the airport and flight not due to arrive until 3 am May 4th early morning. She linked my M Life acct to my reservation and told me about MGMRewards which allows me to gain access to checking in. So far I like MGMRewards . I have not checked in yet but will do so as soon as I arrive. Thank you Bellagio staff!! Being frustrated, not with staff but the Lady was so caring and had a voice of calm which kept me relaxed.

Thank you, Thank you, Thank you. Moral of the story, fly direct to enjoy the Bellagio experience

by Cagie

We have been part of the MGM family for about 15 years. When we first came aboard we thought “wow” it’s wonderful how much you get to be a member, or it’s great how they take care of even the little guys who put money into this membership.
It was clean and inviting In the casinos and pools and dining. Somehow, along the years the big guy forgot where they came from and how to remember how to treat ALL members. Oh, I know the big guys matter, however the average person means as much. We contribute as much because that what we can afford. We are that loyal people who wants to be able to stay a part of this family without you changes the rules making it harder for us to get those comp dollars. Changing the resort credit and changing where you can use it. That is a big deal for the average person who relies on this.
I don’t know maybe you saw that the change looked good on paper, however, it’s NOT!
I can only hope that you are hearing me because my family loves being apart of this family.
Here’s to ALL from the little to big, we ALL matter!
Thanks for listening,
Diane

by Ryangkaye

I downloaded MGMRewards , use MGMRewards , generated a room key, walked to the elevator, and I am ascending to the 15th floor. An open elevator emerges for the correct floor but I will wait for the next one thank you the woman in the elevator says, “I love it.“ Of course, there are black people stocking me in this hallway. Not stocking, auto type on Apple iOS, stall king not that for the buttons depressed the buttons to press set a long day oh this is still recording and the elevator is full and there’s a line of 10 people OK I’ll go onto this one is this enough words for this review to be posted? I know whenever I write a review, it always says I need more text. Let’s see…

by Markee60

After reading a lot of negative reviews we almost didn’t book at the MGM. Glad that we didn’t listen to them. We stayed 4 nights in a double queen Strip View. Room was very clean. Everyday it was cleaned when we went to pool. The pool was not crowded. Very Pleasant. We stayed during the weekdays so no problem getting into the pool. (Monday thru Thursday)
We didn’t gamble or eat at the restaurants other than Starbucks- they have a few. Lots of food options - fast food & dining. Overall we would stay here again. Very happy with our experience.

by LYL Studio

I was told I could use mobile check on the day before and could get my room number. I needed this a day in advance to schedule hair and makeup with a mobile company... MGMRewards offers the option to change the card on file before you check in so I chose to do that and I really wish I hadn’t. I am not able to check in bc I did that and when I called they said there was nothing I could do I would now have to wait until the next night when I arrive. If you can’t use the mobile check in once you change your card then you shouldn’t have that available as an option at all. Really hope this is the only bump I run into with this trip

by Mattzmud

The idea of MGMRewards is great, however, a lot of the functionality just sidesteps MGMRewards and takes you to a built in web browser. If I wanted to use the MGM website, I would use my we browser. I want an app experience. That said, the true downfall is the check in process. I was so excited to be able to pre-check in, then check in and use my phone as my room key. The issue is that every time MGMRewards restarts, it clears out the reservation so I have to find the confirmation number in my email, re-enter it in MGMRewards , wait for it to locate my reservation and then I can use it. I ended up just getting physical room keys from the front desk. Again, if MGMRewards worked, it would be great.

by Mad M B

I attempted to check in and obtain my mobile key about 10 times. Each time it recognized my reservation, located my credit card, then failed on final step with error message that I’m not allowed to check in because the reservation is not associated to my account. Getting help for this error was impossible. Reservation desk says they are not able to assist with MGMRewards and transferred me to the front desk. Front desk gave me a new reservation number saying MGMRewards doesn’t recognize alpha characters. Same error with the all numerical reservation number. MGMRewards is not allowing the convenient mobile check in I expected.

by Sandman6783456

MGMRewards needs a lot of work. There are some nice features about it such as checking restaurants and entertainment, but it also has a lot of flaws. First I couldn’t do the mobile check in for some reason. Then I was sent an email for mobile check in but it kept timing out. So when I was finally able to complete it I get to the hotel and their kiosk is down and I had to stand in line anyway. Then somehow the mobile check in had upgraded my room to an ADA room?!?! Again lots of issues within MGMRewards and the system as a whole. It would also be nice if MGMRewards provided property maps so you could find things easier.

by Viper Stryker

The Bellagio is clean but the rooms are small and a little outdated. The hotel staff we spoke with were always kind and helpful. For the price, our Fountain View King wasn’t much of a view.

We went to see the Eagles at the MGM. The concert venue does a poor job of crowd management- lucky we were mostly too old to cause a problem. Excellent concert!!! A two hour line for a concert shirt is ridiculous.

I wanted to give 3.5 stars but couldn’t figure it out- four is generous. Overall, a good trip. I will likely stay elsewhere when the Eagles come again!

by DuckDuckGoUser

MGMRewards is great in many ways. It is easy to check out, book a room, and look up entertainment in the hotel you’re staying at. However, it needs two major improvements. First, MGMRewards keeps signing me out when I close MGMRewards . Second, the mobile check in and digital key didn’t work, and I had to go to the front desk (and through a very long line) to get checked in. Other than that, MGMRewards is great.

by Germfin06

We always stay at the Mirage because it feels like our second home when we’re in Las Vegas. The rooms are very nice, beds very comfortable and the staff goes above and beyond to help if there is ever a problem! We now have our daughter and her boyfriend staying at the Mirage also and will be back in September with a friend of my husbands, who has never been to Vegas yet!! We will always stay at the Mirage ( or at least an MLife Hotel when visiting Vegas.

by AM Ferguson

We checked in on Thursday June 6 a slight missup checking in due to using a 3rd party but Dennis at the front desk has it all squared away for us. The valet service and people are so very curious I couldn’t ask for better people to help me in and out of my car and always asking if I needed directions when leaving and when I returned if I had a good time. I will use Excalibur again the next time I am in Las Vegas. Sincerely AMFERGUSON

by Amboy1

My wife and I have stayed at the Bellagio in LV many times and the Borgota in AC more times That I can remember. Both places are great. We played in Both casinos and had Avery enjoyable time. All I would like if the points we accumulated in your LV casino can be carried over to the Borgota. Our pearl cards we have gotten in LV doesn’t work in AC and the goes for our AC cards don’t work in LV. Thanks for all the good times in both. J Shaw

by Danodinero

Hello my name is Daniel Rivadeneira and I just want to say I am very satisfied with everything about mgm resorts . So far I have stayed at 3 different mgm properties and I have had a wonderful time and stay at all three I refuse to stay anywhere else but a mgm property thank you guys so much for your great hospitality and great service and work I will definitely be back this year in 2020 I can’t wait to see you guys !!!