pMD app not working? crashes or has problems?

pMD Status

Published by pMDsoft, Inc. on 2023-09-28

pMD® Charge Capture™ and secure messaging provides health care professionals
with powerful mobile tools that improve patient outcomes and empowers patients
to engage in their care. Thanks to our HIPAA-compliant texting, telehealth
communication, and data capture platform, care teams finally have an elegant and
simple technology to streamline patient care workflows.

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Common dislikes about pMD app

- Unable to track quality data

- No phone number to call for customer support

- No help from customer support

- Not competitive with other apps that offer quality data tracking features

Have a Problem with pMD? Report Issue

Common pMD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot pMD app on iOS and Android devices. Solve all pMD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

pMD iPhone Issues and Solutions

pMD iOS app crashes, not working, errors
pMD iOS app network issues
pMD on iOS has black/white screen

pMD Android App Issues and Solutions

pMD has errors/crashing/not working
pMD server network connectivity issues
pMD has black screen

pMD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever pMD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix pMD app crashes or not working on Iphone (iOS):

Close and restart the pMD app on iPhone
Update pMD app to the Latest Version for iOS
Uninstall and reinstall pMD iPhone app
Update your iPhone to the latest iOS version

Fix pMD on iPhone unable to connect to server/internet connection issues::

To resolve pMD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix pMD black/white screen (blank screen) on iPhone:

Follow the pMD iOS app troubleshooting guide Here →

pMD Android App Issues and Solutions

Fix pMD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent pMD app issues:

Force Stop the pMD App
1. On android, goto "Settings" » click pMD app. » click "Force Stop".

Update pMD to the latest version on PlayStore

Clear pMD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "pMD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch pMD.

Fix pMD unable to contact server/ pMD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click pMD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got pMD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch pMD on android.

Solve pMD black/white screens issue on Android:

Follow the pMD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at pMDsoft, Inc., developers of pMD.

100% Contact Match

Developer: pMD

E-Mail: [email protected]

Website: Visit pMD Website

About this app

this app® Charge Capture™ and secure messaging provides health care professionals with powerful mobile tools that improve patient outcomes and empowers patients to engage in their care. Thanks to our HIPAA-compliant texting, telehealth communication, and data capture platform, care teams finally have an elegant and simple technology to streamline patient care workflows. More efficiency. Better collaboration. A subscription is required to use pMD for this app® Charge Capture™, this app® Clinical Communication™, and this app® Care Navigation™. Happier, healthier patients. pMD is free to download for secure messaging and distribution to existing customers. For more information visit app. com.