Contact Kee Support

Delete delete. I’ve had this subscription for years and so have family members. I have never ever once logged in anywhere except from my phone and it has never been physically compromised from my phone. I do not have my password for this app written anywhere. Nowhere. Hackers got into my Keeper app on a Saturday morning. That’s when I realized that Keeper has no weekend support. International hackers had 22 pages of my data for over 48 hours before I could speak to anyone. Emails were useless as well. Hackers had control of my email and any attempt at getting back into the app was rooted to them. I was totally helpless. It has been 3 days 8-10 hours a day of a complete and total identity theft nightmare that has involved hacker demands for money to stop the madness. They can all eat you know what, including Keeper. The first rep I spoke with was condescending and terribly rude before a nice guy helped but he felt terrible for my loss. Well it’s been pure hell. Feeling terrible for me does absolutely nothing. Everyone I know who has this has deleted their subscription as well. I wouldn’t wish this on my worst worst enemy. Except the damned hackers. Please please don’t be me. Find another way to store your passwords. This is NOT it. You don’t want this disaster in your life.

This app presents a great way to manage your passwords, but with one notable exception. Your expiration date may be reset by keeper to a day in the past at any time and without any notice. Last week, my account had an expiration date in 2022. This morning, I woke up to find out that my expiration date has been moved to 2019. I contacted their technical support department, which was able to resolve the issue within 15 minutes, but was not able to explain why my expiration date suddenly moved to a time in the past. Fortunately I had a good Internet connection and was able to delete and reinstall the app on my phone, but if the Internet had not been readily available, I would’ve had no access to any of my accounts without having to reset each and every password. It’s also important to note that the app appears to have a major bug, in that it will not retain any new records that are created on a mobile device. You must use the web vault in order to create new records. If you are in an app, use keeper to create a new record, and save that record, it doesn’t actually save and you can’t even use it in the app in which you just created the record.

I have been a customer for 4 years but when it came time to renew the sales person lied to me and told me I needed to buy a storage plan for $500 but come to find out I only used 1% of the normal plan. Then I spent another $1000 on top of that for what I thought was a 2 year plan. Come to find out the sales person only put me down for 1 year. This company has high pressure sales people that lie and only care about the sale. They lured me in and waited till I heavily relied on the service and then over charged big time leaving me at their mercy. I am a small business with only 9 employees and yet they ripped me off. This is not free or even low cost. My cost was $1500 for 1 year. Don’t let them get you! This kind of software is all about trust but after they know you can’t operate without them, they then take advantage of you. I should have known that when a company has such turn over and you find out that no employees there last more than a month that something is wrong. So if you are thinking about using this service be prepared to send $1500 per year or else lose all your info. Run! Do not buy. Also, there is nothing special about this service.