KAYAK: Flights, Hotels & Cars Reviews

by Npiccol00

I attempted to use this app for the first time the other day. I found a great deal on a flight and booked it, only to wake up the next day to an email from this app saying the flight couldn’t be booked. I researched the flight on the airlines website and it is a real flight with available seats for booking. I responded to the email asking for more detail as to why my flight couldn’t be booked because the alternative flights they offered me were significantly more expensive. this app didn’t bother responding to my inquiry. I will not be using this app again if they are not willing to back the companies and the prices they allow to advertise on their website. Also, if they allow fraudulent companies to advertiser on their site then I can’t trust using this site again.

by Lovesimpsonsqer

Hello
I am wondering why you falsely advertise the booking price? The flight prices you show make sure to let you know that fees and taxes included and if taxes are applied then it had to be based on a fixed “deal”. I just tried booking a flight today and the price with “fees and taxes included” so I clicked view deal and it just took me to the airlines actual website asking me to enter all the flight details. I though that might be an error so I tried again. This time it did show the flight but now the price which originally said $497 now shows $1,239. This seems pretty shady on your part since you clearly are compensated from the airline when their fights are booked through you and then you basically advertise click bate and wastes people’s time. Thanks for nothing.

by NOK1033

I have used this app for a long time but recently had a very terrible experience and will not be booking flights through this app anymore. Beware of the “trips” portion of KAYAK . I bought a flight through this app and it was added to my trips. There were changes to my flight, but my trips still reflected the original times, even though I used this app to purchase my flights. Long story short I ended up missing my flight and paying lots of money in change fees. It’s odd to me that the company automatically lists the flight you purchased through their company under “trips” but do not update the flight information if an airline changes flight times. Even when I missed my actual flight my app still said “4 hours 27 minutes until take off”. Super unfortunate end to a trip, but learned my lesson to never book with this app again. Also, when trying to sort and talk through this issue, I was unable to speak with anyone from this app. The closest contact to a human you can get is through an email.

by BEWARE: WARNING

I’ve used hopper forever as I travel monthly. A friend recommended this app and I have booked 2 trips with it. The first it rerouted my and added another stop without letting me know on a round trip. The second, which inspired this review was a multi city trip. It messed up my reservation and I spent an hour at the help desi fixing it during check in for the first flight. After this story, it rerouted us for our next stop to have a layover in city in the opposite direction without sharing this information to or giving an indication as to what happened to our initial booking. I then went in to move a flight time after already paying for the insurance, I looked up how to do this on their app and when I hit “change” to see other options it simply DELETED our flight reservation with no notification or prompt warning us. We were not given a refund or other alternatives to switch back in or change flights. If you were wondering they do not have customer service as they say you need to contact the airline for assistance as they are only a third party site. For our flight home it has moved our reservation to the following day when I work and with another timely layover. I genuinely never write reviews but I hope this saves someone the trouble 😊

by HerFuzziness

Posted the same bad review for Skyscanner too: A few years ago, I stopped using Momondo because it would advertise flights for one price, THEN raise the price AFTER you input your credit card information. this app (and Skyscanner) isn't that bad, but for the last month, every time I've checked a price for the EXACT same flight for the EXACT same date, it advertises the same "bait" price, then after clicking on the adjacent link, the price doubles, then triples. Not sure why you'd advertise a one-way flight for $254 FOR A MONTH, but then increase it to $720. Shouldn't you stop the BS bait price on the umpteenth search? Should I blame the cookies? And you must realize that customers can actually search a plane's seat availability, so the claim that the seats are limited is tired, not just dishonest. So, way to go, this app. You're just as useless as Momondo and Skyscanner now.

by .jay

So I realized after buying tickets through this app that this app is basically a curator for a bunch of possibly sketchy online travel agencies. Some data doesn’t get transferred over properly, your “My Trips” tab doesn’t always reflect what’s actually going on with your trip, and they completely absolve themselves from all responsibly once you buy tickets from whoever they linked you to. It’s not immediately clear who you’re dealing with unless you’re looking for it, because everything is still wrapped in this app’s branding and chrome.

Hopefully, I won’t get screwed over by the company I bought tickets from. But I don’t feel good about my experience using this app as a service and will refrain from using it again, regardless of how my trip turns out.

I’ll come back in a few months to update my review to reflect the end result.

by 2man73

Using this to compare flights. Works ok if you know how to work around the issues. Airlines are smartening up and for example offer very reasonable prices until you discover that your first checked bag, your hand luggage, your meal and who knows what else all cost extra, so to really compare apples to apples gets harder and harder.
Also, what I don’t like are the constant nagging to register and constant app updates that seem to bring no new functionality (and it’s fine, if it does what it needs to do I don’t need an update - but it seems like I’ll be able to price compare my baggage cart, coffee, travel literature and parking garage soon once the developers run out of ideas) and just seem to be done to remind people to use KAYAK .

by Ericwood86

We’re planning a wedding. KAYAK , despite specifying dates without the option of plus/minus one day, it’s just factored in without making it clear that they have done that. You have to be smart enough to check dates, for day scouting out a destination wedding venue. Which sounds stupid since dates are obvious. But you give us a cocktease of flights extremely by one day off from correct travel plans and it’s not until we double check that we are disappointed. Appreciate all that you do, but you need to do better. On your website it’s quite clear if you’re adding a day either direction. On your app you just do it and don’t let us know. You have to assume we are stupid and won’t double check until the point we book. Bc that’s what most of us are. Stupid.

by A1y2a3n4a5

I've been using this app to book my flights for about 2 years now. I like them. Only thing that would make it better was if you could filter what types of flights you wanted for alert emails. I have two kids I'm flighting with this time and even though my last two flights basic economy was a great option because I'm not particular about where I sit, this time around I need to ensure my boys are beside me. I get really excited to see a price in a email just to see it's basic economy and the regular economy tickets are like $40 more. $40 difference is a lot when you need 3 of them. Another great improvement would be being able to mix and match the flight there and the flight back. Since we're going to New York to visit my fiancé I want a really early flight to get there and a late afternoon to come back. Sometimes they add up like that but usually they don't. I could book them separate but it would be a lot easier if they could just be chosen like that. Those are my only complaints. Still like and will use the site.

by Maddie1975

KAYAK is amazing. It is beautifully designed and works amazing. I only have one problem with it. It won’t let you search for a “youth’s” flight with no adult. Anyone above 12 is allowed to fly by themselves. They have a “youth” listed as a person between 12-17, whereas a “child” is 2-11. It would seem that they have this separated for the purpose of allowing someone to look at prices for just a youth; However, even when the youth ticket is added, when you try and delete the adult ticket selected on default, it will tell you that there must be one adult traveling. This makes it harder for me because different airlines charge different fees for unaccompanied minors, especially the ones that charge for the unaccompanied minor service no matter their age. As I am trying to book a flight for 2 teenagers, this is necessary for me. Disregarding that, KAYAK is the most user friendly and easy to use booking apps I’ve seen.

by Colonel Brian M

As a retired military officer I’m entitled to “Space Available” flights on military aircraft. For the past five years I’ve taken advantage of this to fly from Travis AFB in California, through Yokota AFB in Japan to my final destination in Singapore. That’s when I start using this app to investigate and book flights throughout South East Asia. Using this app I’ve been able to comfortably book flights to Australia, Malaysia, Thailand, Vietnam, Cambodia, Laos, and the Philippines. I also use this app to get me to and from Orlando to Sacramento to start and finish the free portion of my travel from California. I’ve tried other travel sites and always return to this app. I particularly like the feature allowing me to check the day before and after a travel date to get the cheapest flight. I don’t know how we’ll this app works in other parts of the world, but where I travel it’s clearly the best.

by H2018A

It seems your recommendation for price change is not always appearing. Sometimes it recommends to wait as the prices will drop and sometimes does not show up at all. Then you want to follow it, but even the next day it does not tell anything, it makes it confusing to decide on waiting or buying the ticket at that time or still continue waiting as was suggested a day before. You buy the ticket due to uncertainty of the idea that in fact prices are still going up in those two days then after a week it starts showing up to wait again as the prices will drop. This is not costumer friendly. It is valuable to have such option for following, but if not consistent it becomes tricky.

by F&MC

There are multiple travel apps out there, but the more I travel, both domestically and internationally, the more I rely on this app. KAYAK is so user friendly and one of my favorite features is the ability to set up a price watch for future trips, not just for airline tickets, but also for hotels. So if you’re a planner like me, the assistance of this app and their ability to notify you when there is a price drop is a significant help! Clear the clutter in your life and get rid of all the other (lesser) travel apps! All you need is this app!

by SriniVR

this app is a great app, and I really like the explore feature. I have found great deals using this feature. With the explore feature you can set the filters to narrow down by month and $ amounts.

However, once you select a destination to look at actual flights, and then try to go back see other flight destinations - you cannot...the search results are lost and you have to start over the search and reapply the filters, making it frustrating.

Wish there was a way to go back to the explore search results with the applied filters.

by H3110 101

I got KAYAK for one plane flight, simple as that. I was planning on deleting it right after because I thought I had no use for it. But then I started to realize that any trips I was planning on taking would show up on KAYAK and would be organized by time and date (because I connected my email).
I’m planning on taking an Amtrak to the airport and then back again & accidentally chose the wrong date for the train back, and because this app organizes the trips so well, I was able to catch that but if not for KAYAK, that would have been $20 down the bin & a missed class.

I honestly love KAYAK because there are no annoying adds that pop up when I’m trying to figure my plans out & it helps me organize everything so well. It also works offline when I’m looking at my already planned trips which will help out a lot when I’m abroad.
I don’t use the search tool within KAYAK for hotels cars or flights, but they have that option as well.

by Plinkos

Cancelon by TripAdvisor is a fraudulent service and should be removed from this app Service offerings. Please, please, please remove them. They give customers the run around and keep their money. We are in the mist of the COVID-19 virus outbreak and our trip to Italy is not possible and they are making it super difficult to get our money back. We even have emails from the hotel in Italy stating they would cancel and not charge anything to the booking company “Cancelon” which contradicts what they emailed us stating the the hotel refused. So, this app, please shut TripAdvisor and Cancelon off from your service offerings.

Thank you,
A huge fan of this app

by Clean App

UPDATE: so for some reason they buried the watchlist feature in settings. Not a great move. But it’s still around. Still a great app overall.

Bring back watchlist please. One of the only reasons I had KAYAK . Seems I’m not alone in that sentiment. I’m sure this app has an algorithm to not fix this problem unless their Apple rating goes below a certain point. My guess is the airlines asked them to remove the feature. Also annoyed you can’t search in explore with the option to search by amount of time for a trip either. Also seems like something the airlines wouldn’t want them to offer. Maybe I’m wrong and this will get fixed tomorrow!

by Eddie Laso

I normally use them for any vacation I go on but I missed my flight on Saturday in lax going to Charlotte NC and when I got to the airport they said only see one ticket from Washington to Charlotte and could not see any other tickets so we had to purchase new tickets on top of this from some where else but this app charged my bank account and reaching them was impossible because it was an computer speaking for them I left my number and still have not received a call back from them if it was not for my bank I would not have receive a refund so if you do not care to speak to actual customer service reps then use it

by Kwalter11

This is such a good app so much better than Trip It or any of the other travel apps. But I really wish there was a way to automatically add the same passengers to different flights. So you don't have to add the same info for the same passenger over and over again. Also I wish that after you have put in a passenger/travellers info including their ticket number and seat number it would load mobile boarding passes onto KAYAK for that flight. Or you could import mobile boarding passes. Keep up the good work this app. If you add these suggestions it will be 6 stars.
P.S. I also wish you could change the profile of the travelers.
P.P.S. Could you please add more games to do offline on your flight like: Sudoku, Crossword Puzzles,Tic Tac Toe, Hangman, Etc...
-#1 fan

by YuTube2U

I LOVE KAYAK. Yeah, it does a great job finding flights, cars and hotels but it’s real gem, the thing that makes this The Travel App is how it helps organize your trip. Everything neatly organized, in order. You can simply send your booking receipts to an email address and it organizes everything for you in one neat place. You can even pull up the booking receipt in KAYAK , even if not generated by this app. There’s a cool way to show your taxi driver the address in a way that she doesn’t need to use reading glasses. One click and it’ll give you directions on your choice of Waze, google maps or Apple maps. KAYAK Gets it Right. Way to go guys!!

by Kmass81

Today on southwest at 4am my flight was cancelled. No email from southwest, no call, no text. Without this app I wouldn’t have known about this cancellation until arriving at the airport. Upon immediate notification of the cancellation this app emailed me saying your flight has been cancelled this is your confirmation number here is southwests number to contact them etc etc. i never take the time to write reviews but this is by far the most pivotal program that this app can have. Alerts before the actual companies you pay alert you.