Contact Travelocity Hotels Flights Support

So they messed up my reservation with the airlines and it literally took me over 3 hours on the phone to get it resolved. Actually, it took me over 2 hours of trying just to get to speak with a person. Not because they are busy, but rather because their automated phone system won’t put you through to a person without an itinerary number. Guess what, I had an itinerary number; however, the itinerary number they emailed me for my flight didn’t work. I literally had to book a rental car and use that itinerary number to get through on the phone to get my flight issue resolved. After being on the phone for an hour getting the flight mistake resolved, the resulting airline credit didn’t show up in my account, so I called them again. They said it would have to go through their team and someone would call me within 2 hours. Still haven heard from them 7 hours later. Looks like I’ll spend another hour on the phone with them. If I didn’t have to use Travelocity to get my airline credit money applied to an airfare, I would absolutely never deal with them again!!! It is almost impossible to speak with a person and even when you do get through they aren’t exactly attentive to getting things resolved. May not seem like a big deal, but imagine trying to get an answer/fix to a problem with a reservation and you were short on time. Not so good!!!

Our flight was delayed from our first airport, causing us to be to late to our layover flight at the next destination, after speaking to the airlines I was told Travelocity had to change the flights for me due to I booked through them and they control the tickets. I tried for 6 hours to get any sort of assistance from Travelocity, begged for someone to please just tell us what we should do or what would be the best course of action. I was ignored then after asking 5 times for a call, I was placed on hold &hung up on. I asked again for someone to return my call so I could get assistance, I NEVER received another call, asked probably 20 times. I went through the live chat, asked for 6 hrs straight for assistance, received absolutely nothing. I was told originally that basically I was lying, then that it wasn’t their problem, then just ignored. Asked for some sort of reimbursement so we could get another flight, told no- not Travelocity’s fault the flight was delayed. I wa s literally in tears as we watched everyone else in our situation easily get it fixed through Expedia and Priceline, yet we were stuck because Travelocity customer service is literally the worst of any type of company I’ve ever used. I will NEVER use this sight for any reason again and urge you all to avoid it as well. I begged them for 6 hours for help and received NONE.

I have been a LONG time Travelocity user. Even when people tell me that Travelocity is antiquated, I still stuck with them. Until a few months ago, we were on the road and went and booked a room for the next town we were coming to. Somehow Travelocity switched the reservation to a few days later instead of that day. I went to the hotel to check in and they said they didn’t have a reservation. I tried to contact Travelocity, but it was the middle of the night and the message I got said they were checking into it. We were exhausted so I went ahead and just paid for a room at the hotel we were at. At that point I didn’t realize they had switched the date. Long story short, Travelocity insisted on us paying for the reservation for a few days later, even though it was their app that caused the date to change. So Travelocity, you have permanently lost a very long time customer who has booked many many hotels, flights, rental cars and trips through you. I will delete the app after this review and never look back. Hope stealing $100 from a long time customer was worth it! I would avoid using Travelocity at all costs. Because it will end up costing you money. If they will do this to a long time loyal customer, who knows what they will do to anyone. I wouldn’t risk it.