eWallet Status

Last Updated on 2025-01-21 by Ilium Software, Inc.

I have a problem with eWallet

Are you having issues? Select the issue you are having below and provide feedback to eWallet.

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⚠️ Most reported problems ⚠️

Not working

100.0%

24 hour clock ⏰

- Naming of new cards requires going to the field to rename it

- Limited ability to import icons or rearrange displayed data

- Some URL links do not work within the app, requiring users to update their Safari browser

- No clear way to contact eWallet support within the app

Common eWallet Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve eWallet network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the eWallet App
1. On android, goto Settings » eWallet » click [Force Stop]

Clear eWallet App Cache and Data:
1. On android, goto Settings » Apps » eWallet » Storage » click [Clear Data] option. This clears both data and cache.
2. restart eWallet.

On android, goto Settings » Apps or Manage Apps tab.
Click eWallet » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto eWallet » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch eWallet

E-Mail: support@iliumsoft.com

Website: 🌍 Visit eWallet Website

Privacy Policy: https://www.iliumsoft.com/ewallet/privacy

Developer: Ilium Software

Mar 31, 2025, 03:09 PM
a user from Urbandale, United States reported problems with eWallet : Not working
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