MyMercy+ Status

Last Updated on 2024-08-23 by Mercy Health

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Common MyMercy+ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyMercy+ app on iOS and Android devices. Solve all MyMercy+ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyMercy+ iPhone Issues and Solutions

MyMercy+ iOS app crashes, not working, errors
MyMercy+ iOS app network issues
MyMercy+ on iOS has black/white screen

MyMercy+ Android App Issues and Solutions

MyMercy+ has errors/crashing/not working
MyMercy+ server network connectivity issues
MyMercy+ has black screen

MyMercy+ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyMercy+ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyMercy+ app crashes or not working on Iphone (iOS):

Close and restart the MyMercy+ app on iPhone
Update MyMercy+ app to the Latest Version for iOS
Uninstall and reinstall MyMercy+ iPhone app
Update your iPhone to the latest iOS version

Fix MyMercy+ on iPhone unable to connect to server/internet connection issues::

To resolve MyMercy+ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyMercy+ black/white screen (blank screen) on iPhone:

Follow the MyMercy+ iOS app troubleshooting guide Here →

MyMercy+ Android App Issues and Solutions

Fix MyMercy+ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyMercy+ app issues:

Force Stop the MyMercy+ App
1. On android, goto "Settings" » click MyMercy+ app. » click "Force Stop".

Update MyMercy+ to the latest version on PlayStore

Clear MyMercy+ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyMercy+ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyMercy+.

Fix MyMercy+ unable to contact server/ MyMercy+ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyMercy+ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyMercy+ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyMercy+ on android.

Solve MyMercy+ black/white screens issue on Android:

Follow the MyMercy+ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mercy Health, developers of MyMercy+.

About this app

Manage all your health care with one app. Upgraded features make it easier to schedule visits, search health info and connect your entire family’s care.