Perplexity Status

Last Updated on 2025-04-01 by Perplexity AI, Inc.

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⚠️ Most reported problems ⚠️

Not working

74.0%

Crashes

20.0%

4.0%

Connection

2.0%

24 hour clock ⏰

Common Perplexity Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Perplexity network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Perplexity App
1. On android, goto Settings » Perplexity » click [Force Stop]

Clear Perplexity App Cache and Data:
1. On android, goto Settings » Apps » Perplexity » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Perplexity.

On android, goto Settings » Apps or Manage Apps tab.
Click Perplexity » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Perplexity » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Perplexity

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Developer: Codeway Dijital

May 16, 2025, 07:31 AM
a user from Wuppertal, Germany reported problems with Perplexity : Not working
May 09, 2025, 06:48 AM
a user from Tokyo, Japan reported problems with Perplexity : Not working
May 07, 2025, 08:12 PM
a user from Freilassing, Germany reported problems with Perplexity : Crashes
May 03, 2025, 09:49 AM
a user from Stolberg, Germany reported problems with Perplexity : Not working
May 02, 2025, 06:32 AM
a user from Newcastle upon Tyne, United Kingdom reported problems with Perplexity : Crashes
Apr 25, 2025, 08:44 PM
a user from Edinburg, United States reported problems with Perplexity : Crashes
Apr 21, 2025, 08:45 PM
a user from Naintré, France reported problems with Perplexity : Not working
Apr 18, 2025, 03:24 PM
a user from Harringay, United Kingdom reported problems with Perplexity : Crashes
Apr 13, 2025, 10:39 AM
a user from Bonn, Germany reported problems with Perplexity : Crashes
Mar 28, 2025, 07:59 PM
a user from Metepec, Mexico reported problems with Perplexity : Not working
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