Perplexity Status

Last Updated on 2025-04-01 by Perplexity AI, Inc.

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⚠️ Most reported problems ⚠️

Not working

71.7%

Crashes

15.1%

Connection

7.5%

3.8%

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Common Perplexity Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Perplexity network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Perplexity App
1. On android, goto Settings » Perplexity » click [Force Stop]

Clear Perplexity App Cache and Data:
1. On android, goto Settings » Apps » Perplexity » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Perplexity.

On android, goto Settings » Apps or Manage Apps tab.
Click Perplexity » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Perplexity » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Perplexity

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Developer: Codeway Dijital

Mar 28, 2025, 07:59 PM
a user from Metepec, Mexico reported problems with Perplexity : Not working
Mar 28, 2025, 05:31 PM
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Mar 26, 2025, 10:27 PM
a user from Berlin, Germany reported problems with Perplexity : Not working
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Feb 16, 2025, 08:59 PM
a user from Paris, France reported problems with Perplexity : Login
Feb 13, 2025, 07:24 AM
a user from Toulouse, France reported problems with Perplexity : Not working
Feb 10, 2025, 10:43 PM
a user from Hawthorne, United States reported problems with Perplexity : Crashes
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