Perplexity Status

Last Updated on 2025-04-01 by Perplexity AI, Inc.

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⚠️ Most reported problems ⚠️

Not working

74.5%

Crashes

19.1%

4.3%

Connection

2.1%

24 hour clock ⏰

Common Perplexity Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Perplexity network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Perplexity App
1. On android, goto Settings » Perplexity » click [Force Stop]

Clear Perplexity App Cache and Data:
1. On android, goto Settings » Apps » Perplexity » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Perplexity.

On android, goto Settings » Apps or Manage Apps tab.
Click Perplexity » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Perplexity » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Perplexity

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Developer: Codeway Dijital

Apr 25, 2025, 08:44 PM
a user from Edinburg, United States reported problems with Perplexity : Crashes
Apr 21, 2025, 08:45 PM
a user from Naintré, France reported problems with Perplexity : Not working
Apr 18, 2025, 03:24 PM
a user from Harringay, United Kingdom reported problems with Perplexity : Crashes
Apr 13, 2025, 10:39 AM
a user from Bonn, Germany reported problems with Perplexity : Crashes
Mar 28, 2025, 07:59 PM
a user from Metepec, Mexico reported problems with Perplexity : Not working
Mar 28, 2025, 05:31 PM
a user from Singapore, Singapore reported problems with Perplexity : Not working
Mar 26, 2025, 10:27 PM
a user from Berlin, Germany reported problems with Perplexity : Not working
Mar 22, 2025, 09:44 PM
a user from Montreal, Canada reported problems with Perplexity : Not working
Mar 05, 2025, 03:31 PM
a user from Lagos, Nigeria reported problems with Perplexity : Not working
Mar 05, 2025, 02:10 PM
a user from Leominster, United States reported problems with Perplexity : Not working
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