Perplexity Status

Last Updated on 2024-07-22 by Perplexity AI, Inc.

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54 User reports:
App has problems

User reports 54

⚠️ Most reported problems ⚠️

Not working

68.5%

Crashes

18.5%

Connection

7.4%

3.7%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Perplexity Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Perplexity app on iOS and Android devices. Solve all Perplexity app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Perplexity iPhone Issues and Solutions

Perplexity iOS app crashes, not working, errors
Perplexity iOS app network issues
Perplexity on iOS has black/white screen

Perplexity Android App Issues and Solutions

Perplexity has errors/crashing/not working
Perplexity server network connectivity issues
Perplexity has black screen

Perplexity iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Perplexity app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Perplexity app crashes or not working on Iphone (iOS):

Close and restart the Perplexity app on iPhone
Update Perplexity app to the Latest Version for iOS
Uninstall and reinstall Perplexity iPhone app
Update your iPhone to the latest iOS version

Fix Perplexity on iPhone unable to connect to server/internet connection issues::

To resolve Perplexity network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Perplexity black/white screen (blank screen) on iPhone:

Follow the Perplexity iOS app troubleshooting guide Here →

Perplexity Android App Issues and Solutions

Fix Perplexity not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Perplexity app issues:

Force Stop the Perplexity App
1. On android, goto "Settings" » click Perplexity app. » click "Force Stop".

Update Perplexity to the latest version on PlayStore

Clear Perplexity App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Perplexity app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Perplexity.

Fix Perplexity unable to contact server/ Perplexity internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Perplexity » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Perplexity » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Perplexity on android.

Solve Perplexity black/white screens issue on Android:

Follow the Perplexity android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Perplexity AI, Inc., developers of Perplexity.

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