Not sure why they describes themselves as the nation’s largest network if (1) they are recently new company and (2) there is no availability on the tri-state. Why not bother? Because Neighbor’s Trailer highly recommended to have a contract. This is even listed on their site and in NeighborsTrailerOwner . Being proactive and having the paperwork, tried to submit a claim during the rental period. I was told to simply provide a written message from the renter that the claim is true. Above and beyond Supporting documents with video and pictures were submitted. Including messages from the renter. Neighbor’s Trailer sides with the customer. I asked why? They say that renter says the rental occurred outside of their platform. Huh?? Where is the proof, rentals have paperwork, funds, keys, etc. What is worse is Neighbor’s Trailer threatens me with malice, and in wording, says they will suspend me. Being the good guy apparently gets you nowhere even with your proof. I wonder what the courts will say. There is a reason for contracts and paperwork, but no, Neighbors Trailer thinks this nor the laws apply to them. Bet this will be deleted. It is ok, I have screenshot this to spread awareness across the community