Contact Neighbors Trailer Owner Support

by OnRai_

Not sure why they describes themselves as the nation’s largest network if (1) they are recently new company and (2) there is no availability on the tri-state. Why not bother? Because Neighbor’s Trailer highly recommended to have a contract. This is even listed on their site and in the app. Being proactive and having the paperwork, tried to submit a claim during the rental period. I was told to simply provide a written message from the renter that the claim is true. Above and beyond Supporting documents with video and pictures were submitted. Including messages from the renter. Neighbor’s Trailer sides with the customer. I asked why? They say that renter says the rental occurred outside of their platform. Huh?? Where is the proof, rentals have paperwork, funds, keys, etc. What is worse is Neighbor’s Trailer threatens me with malice, and in wording, says they will suspend me. Being the good guy apparently gets you nowhere even with your proof. I wonder what the courts will say. There is a reason for contracts and paperwork, but no, Neighbors Trailer thinks this nor the laws apply to them. Bet this will be deleted. It is ok, I have screenshot this to spread awareness across the community

by Suh_dude_420

I shared my phone number with a customer to help get in contact so he could book a trailer but the admin team fines me $200 for it. It’s a warning but I’m still getting fined? Maybe just ask nicely instead of throwing a huge fine just to make a few bucks. This company is insane. Please, please, please stay away. a) your messaging app is horrible, it doesn’t load, it won’t let you see if they read it, glitches out all the time. b) $32 service charge per rental, per day?? That’s insane. You can’t even profit off the rentals with this kind of charge. To all my people with trailer that want to rent them out, BE AWARE. THIS APP AND COMPANY WILL NOT BE HELPFUL, THEY WILL NOT TAKE CARE OF DAMAGES WHEN SOMEONE MESSES UP. GO SOMEWHERE ELSE.

by Insane Management

I find it crazy this app charges their customers a $200 penalty just for not following the guidelines! This is insane and very greedy!
The only thing I did was share my number with a customer of mine because this platform would not work properly! Oh and by the way they charge $24 for each transaction which is not too bad but following these rules of theirs is just too much for me, see ya!