Infinity CU Reviews

Infinity CU Reviews

Published by on 2023-05-10

🏷️ About: Infinity CU is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
55.3%

👿🤬😠 Negative experience
25.1%

🙄💅🫥 Neutral
19.6%

~ from Justuseapp.com NLP analysis of 1,051 combined software reviews.



Read 12 Customer Service Reviews 👿🤬😡😠💢😤

4.6 out of 5

Online deposits

2023-09-21

You’re camera is terrible!!!!! seriously, it only took me 25 Tries to deposit a check. Absolutely ridiculous. I will deposit checks online through a different institution.

Clowns in their tech dept

2023-01-25

Of course they would f this up. Login not recognized. Verification w/ account # and SSN “not on file”. Browser login still blocked for “needing to update browser” after browser has indeed just been updated to just log in to my f’ing bank account. They test nothing before they have it go live for customers to use and never have. People in the branches are great. F’ing clown show over in the tech dept!

Can’t lock card on app and took multiple tries to deposit a check

2023-11-23

Needed to lock my card last weekend, InfinityCU did not have this function (my 3 other cards were locked immediately under 30 seconds with other accounts). Googled how to lock card for IFCU/Deere and I was given a number to call. Customer service rep had no idea what I was talking about, had never heard of infinity federal credit Union and after giving her all of my information she still would not manually lock my card.

Today, I had 2 checks to deposit electronically through InfinityCU .. first check was rejected 3x then finally went through. Second check was rejected 2x and then said “I had no eligible accounts for direct deposit.” What??? FINALLY after multiple other tries the second check deposited.

Digital banking

2023-03-27

This new system stinks and a lot of people must think the same way because all the times I’ve tried to call the lines are always tied up!

App keeps quitting

2024-01-25

InfinityCU quits and freezes often. Also, some features are not available on InfinityCU that are said to be there. This is very frustrating.

Less clear

2024-02-26

The old app was simpler to use. This one is a bit of a pain because it integrates all transactions onto the front page. You can certainly click into,the individual account and pull up the transactions for that account, but it’s just messier. It doesn’t appear to be any improvement on the old system.

Ron Gaudet

2024-03-27

I live an hour from my closest infinity credit union branch in Bangor Maine. I have been using a credit union in Ellsworth Maine that’s part of the shared branch network to deposit checks. I just found out this morning that your bank is no longer part of the shared branch network. I guess on line deposit is the only option left for me since the Bangor branch doesn’t even have a night deposit box.

Bank Checks

2024-04-28

Not happy with the fact that bank checks now cost $10, after years of one free bank check per day. My other banks, not CU’s, still do not charge. This seems like a very decisive way to generate revenue.

Deposit check remotely

2024-05-29

This was the first time using this service. I had a difficult time with my ipad and Sharon thankfully directed me through the process with patience. Thank you.

So far so good!

2024-06-30

Pleased so far!

Adding an account

2024-07-31

I called for help to change the name of one of my accounts. Your employee walked me through it and was patient and helpful. I didn’t get her name, but she gets an A+++ from me.

A lot better!

2024-09-01

Infinity, great job on the new app. It’s very helpful and fairly straightforward on using it. I love the new budget option and so much more was updated. You guys knocked this one out of the park.



Is Infinity CU Safe? 🤗🙏


Yes. Infinity CU is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,051 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Infinity CU Is 68.8/100.


Is Infinity CU Legit? 💯


Yes. Infinity CU is a totally legit app. This conclusion was arrived at by running over 1,051 Infinity CU User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Infinity CU Is 93.2/100..


Is Infinity CU not working? 🚨


Infinity CU works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Infinity CU? Post a Review




Features

Infinity CU is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

To use the Infinity CU app, you must be enrolled as an Infinity Credit Union digital banking user.

It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

  Customer Service/Support
Developer:
Deere Employees Credit Union