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by Kimlan312

This app is very weird. The coupon that I got for the app didn’t work so I just tried to use it to see what would happen. When I used the app all of my bank information was correct but they said I had fraudulent activity on my account. First of all, I didn’t even use the account yet. second of all MY BANK INFO WAS ON THE APP. You have to pay a fee to even get the card which was fine. But what’s the point of paying the fee if I can’t get the card because my bank couldn’t be verified. After I contacted the customer service they said they couldn’t reverse the decision even though my bank account was connected perfectly fine. They also had to get multiple people to chat with me, the first girl didn’t know how to answer my question even though she seems like one of the developers or something. Overall just seems unreliable. Canceled my subscription and they didn’t allow me to close my account yet so I’ll have to figure that out myself too. This app doesn’t use credit to approve you either, I already have good credit so I could’ve been approved regardless of credit. This was just a weird app to use and doesn’t show you more than any other app will.

by BreannaMcClellan

I thought this would help my credit…. I changed my bank and updated my info in the fizz app one day after the payment submitted. (It hadn’t cleared yet apparently so my account was frozen) the one customer service person was extremely rude, told me my behavior would get me banned and that I wasn’t using the app correctly so that’s why I saw no results. I simply changed my bank and got a response like that. I’ve worked in business management for years and never have I blamed someone for taking a cash advance and said it was their fault they didn’t like the product. I did nothing but what the app said till I deleted. This is the WORST customer service I have ever witnessed. I asked for help then was blamed, then I asked to close my account and was told it was my fault that I didn’t like the app. Well Sam, I can’t use the app if my account is frozen can I? I had a non frozen account that I used to pay for small bills that were auto drafted out immediately. Then suddenly I changed banks and I’m a horrible person who has bad behavior and can’t use an app correctly. Absolute waste of my time. You’re better off getting a secured credit card or something

by TheLuceDog

I have been using Fizz for several months now and have overall enjoyed my experince but have a few qualms, especially with the app. Firstly, it's a line of credit but is labeled as a debit card, despite it not exactly functioning like a debit card. I also find the way it auto-categorizes transactions to be flawed, as I have some subscriptions that have not been flagged as such, and therefore do not receive the 3x points I could be receiving, and there is no way to go in and manually change them or easily request it to be changed. You also need to accumulate 1000 points before being able to redeem them, which I find unnecessarily restrictive. When it comes to getting support, the only option is by chat (no phone option, which is annoying) and I've had to wait hours to days sometimes to hear anything back, so it is pretty evident that their customer support team is lacking in numbers. While I don't regret getting this card, I do think there's a number of improvements that could be made for the customer experience and I hope to see some as the company develops further.