I have been using Fizz for several months now and have overall enjoyed my experince but have a few qualms, especially with Mine . Firstly, it's a line of credit but is labeled as a debit card, despite it not exactly functioning like a debit card. I also find the way it auto-categorizes transactions to be flawed, as I have some subscriptions that have not been flagged as such, and therefore do not receive the 3x points I could be receiving, and there is no way to go in and manually change them or easily request it to be changed. You also need to accumulate 1000 points before being able to redeem them, which I find unnecessarily restrictive. When it comes to getting support, the only option is by chat (no phone option, which is annoying) and I've had to wait hours to days sometimes to hear anything back, so it is pretty evident that their customer support team is lacking in numbers. While I don't regret getting this card, I do think there's a number of improvements that could be made for the customer experience and I hope to see some as the company develops further.