Georgia United Credit Union Reviews

The precious app allowed me to *quickly* glance at my checking account and scroll my activity so that I could glean, “OK. That’s cleared, cleared. Wait, why isn’t this listed-let me check that out, oh. That’s processing…” On the new app, you see a long list of “withdrawn, withdrawn, withdrawn” and an amount. You have to actually tap on each thing to see where that dollar amount was spent. It seems a clumsy, fumbly way to set things up.

Sorry design the old app wasn’t great but easier to use.

I found it to be very difficult and confusing to get registered and GeorgiaUnitedCreditUnion installed. This was a three day process with many hours each day. I spoke with numerous staff members without success. Experienced one staff member to refer me to someone else with the promise of a call back which I have never received. It is now five days after startup and bill pay is still not working. Specifically, I cannot schedule a payment on the requested date. I used the one star rating because that is the lowest rating available. Given a choice, the rating would be lower. This should have been operational before it was launched.

Updated about a week ago and now GeorgiaUnitedCreditUnion doesn’t include pending transactions in the overall account balance on the main screen anymore so it may cause you to think you have more money than you actually have. You have to click on transactions to see what pending and then subtract what’s pending from the balance displayed. Really annoying! Fix this please!

Just downloaded the new app and went through the registration and log in process. To say I’m underwhelmed is an understatement. I sincerely hope GeorgiaUnitedCreditUnion is in the initial stages of development… and will soon add a more user friendly dashboard (being given the option to rename accounts would be great- I have 8 open accounts with this Credit Union and the way my dashboard looks know I’m trying to figure out which is which. Also your Organize accounts feature is not working, the option to hide accounts from your dashboard to streamline your dashboard when you first log in is not an option anymore… and this is where I logged out bc I was so annoyed. Please get your developers working on making GeorgiaUnitedCreditUnion - it would be greatly appreciated.

The new update to GeorgiaUnitedCreditUnion has changed for the worse. I can no longer see the external accounts that I had linked to GUCU making transfers a thing of the past.
Also the available balance is no longer real time. It takes days before an amount is debited from the account so what I’m looking at as “available” balance is really not what’s available.

Not crazy about this new form

Congratulations! You managed to take a previously clunky app and make it clunkier and ugly to look at. 👏

I don’t like the dark background; wish there was an option to change and make it light. I’m also disappointed that with all the changes dropping my already linked accounts that GUCU has not added Zelle. I will not be using GeorgiaUnitedCreditUnion as often as I used the old app; I will use my DCCU app for more things now because of better functionality and it’s easier to look at; plus, DCCU has Zelle.

The new online banking is at its worse. It seems GUCU changes the system every year. #1, it’s ridiculous how often it changes, #2 this system is by far better as a user. Bill pay is very unfriendly. The totals don’t add up when you’re finished to see how much you’re actually spending with using a personal calculator. Paying one bill at at time, confirming, then going back, is a lot of unnecessary work. The system needs serious improvement. Hard to believe this system would be approved by anyone.

The new app is difficult to use and does not have all of my bills that I was paying from the old app. It does not show what I have paid like the other app. My computer can’t even open it because it doesn’t have the news software update. I am not happy with this whole change and we are looking to possibly change bank.

The layout is terrible. Makes it more confusing. If I’m a young person working this and I dont like it I cannot imagine the older audience you have using GeorgiaUnitedCreditUnion.

Well, you might’ve thought your update was cute but since I don’t have an iOS 16 or above I can no longer use my mobile app. show thanks for nothing. I’m sure it was as unnecessary as every other software update that I’ve had to experience over the past couple years. you only get one star since I can’t put in any negative numbers. Again your program is not allowing me to be accurate nor really interact with it.

I hope they buy everyone a new phone that can support this new update very frustrating to force your clients who keep there money in your bank to spend there money on a new phone in order to get online access to there money if I find out they have stock in apple I will definitely be change if banks very annoying and talk about getting scammed into buying a new apple product

Security is great but this new app is not user friendly. Navigating is terrible. I don’t know who got together and thought this was a good idea. Loved the set up of the old app. And it forces my family’s information on my dashboard and not mine. No matter how many times I redo the order. Ugh leave things alone sometimes…

Cannot view/ print on your site “doesn’t support” older computers. It would be VERY helpful for me to have. I could keep much better tracking and flow of my expenditures. I find it pretty ridiculous that I need a newer computer to access this or why you bought a program that just assumes people have them.

When stuff is pending half of it deducts from your oavailable balance and the half doesn’t so you don’t know what’s been subtracted and before after each transaction it would show you the amount after the purchase I your account which is gone. I also don’t like that you have to scroll to see each account instead of having it all on one page. Overall it’s not as good as the old app.

The new app is awful! What was wrong with the one we had??!!
Seriously thinking of changing banks - I’ve been with this credit union since I began teaching in the 70’s but lately things have gotten harder to manage. Large checks from our family business take weeks to clear - but my brother can deposit his check - identical to ours and it clears the next day at Truist. I’ve always been a fan of credit unions but lately the cons have been out weighing the pros!

I have a Wells Fargo account in edition to my GUCU app and the WF app is far superior than the GUCU app which is always “updating” or doing “nightly maintenance” I actually hate the gucu app with a passion, WF app has so many more features and tools, you can keep track of your credit score and block merchants all within their app unlike the gucu app which is in need of a serious overhaul!

Not user friendly; where is my bill pay; my accounts needs to be rename. Do I can know my Accra from my daughter.

I use zelle and work with several banks it is harder to put money in this account and to make payments on my cars here than any of the other accounts save Wells Fargo.

B of A being the simplest followed by Truist, Synovus and then regions based on ease of use.

Just wanted a smooth way to get money here to make these car payments but short of simply keeping 5000 here at all times it is simply difficult to get deposits in. Whether by check or zelle or any attempt to get money here quickly is very difficult.

I’ve been a GUCU member for years. I’ve always had a good experience with customer service and loved the way the bill pay system was set up. But recently we had an unauthorized payment go through on our bank card. We attempted to dispute the charge with GUCU, so the card was automatically cut off from use. That was fine but GUCU wanted us to visit a branch to have a new card sent. We moved out of Georgia over 10 years ago and have never needed to visit a branch in that time. We never before had an issue with doing things either online or over the phone and this should have been no big deal either. Just send us a new card, you’ve done it before. And now with this new app and system upgrade, the bill payment system is nowhere near as user friendly as before. I don’t mind things changing for advancement, but change needs to be to better a product, not make me take extra steps to get things done. I’m very dissatisfied in GUCU recently. Before these past two months I had nothing but rave reviews.

The new interface is better and logging in is much simplistic process. However it’s very confusing/frustrating that all transactions for all accounts are listed on one compiled list on the dashboard. It would make more sense to have separate transactions lists for each account.

Too much going on. I would love to be in charge of paying my bills. I have got bills that has been late paid with this new app. I look at bill pay to make sure everything is in place, I still have late payments.

A lot of great improvements over the previous version. One thing needs to be fixed, and not a big deal, is the description of the transaction entries is too long and has a lot of useless data in the summary view. Only when I tap on the transaction at I able to read enough that I know what the transaction was. If the description was rearranged, or maybe remove useless data, I could more easily scan through transactions to look for fraud or whatnot.

Otherwise, great job!!

I have spent over an hour trying to reset my password…. Still working on it! Very frustrating. Maybe user error, but I’m not exactly new to online banking. Just saying.

Easy to use

Nice upgrade, easy to use!

The online service is user friendly. O love having the ability to bank without coming into the bank.

I am loving the new design it’s a lot easier to see my accounts at a glance

Not a lot of looking and taping around. Very easy to access. Thank you for the upgrade!!!

User-friendly and visibly appealing.

I wish you would show payment history for specific bills for each bill pay. Then I will know right away if I have already scheduled a payment and compare past payments

GeorgiaUnitedCreditUnion design looks and feels much better than the old version. Whoever designed it did a good job.

I am enjoying the new features and all the accesses it offer to enter all my account.
However, I have not figure out how to download GeorgiaUnitedCreditUnion . It seems I have to enter it by the Apple app 🙃.

App is ok although I likes how the last one looked more like a check register. It would give amount taken out with a balance. Also I liked seeing when my paycheck was pending. Doesn’t show anymore

The new app!