Bank With United Reviews

Every month- the bank app forgets my face- then forgets my log in ( which cannot be any email address whatsoever) making almost impossible to present should you call in to customer service for help. Finally the system forgets the password - which is blocked out when you type it and may never get typed correctly and is impossible to confirm. If I should get it all fixed, there is 100% chance that it will be forgotten by next month by the United Banking App system as I have it all written down. I now have 2 legal pad pages of notes - sign ins and passwords trying to log in. I know the service reps voice and name now as we get to speak every single month right around the 1st.

The United Bank app is below average compared to other banking apps. It is generally slow and login takes a very long time (sometimes minutes on end of a spinning circle). But, when it does work, it’s alright. Tells me my balance, allows transfers between accounts, and allows for other minor features. This is a step in the right direction, and having an app is better than having no app, but it still does not stand a chance against other mobile banking apps like Chase. To be honest, the United Bank web interface, while clunky and antiquated, still is a better option than BankWithUnited .

This is ridiculous. I haven’t been able to use BankWithUnited for about six months or more. After one of the updates I tried logging in and it says my credentials are wrong because my phone number doesn’t exist. I went into the online access and everything is there and correct. I have called multiple times to customer service and every time I am told that the system is temporarily down. For six months? That’s no longer temporary.
Can you find someone who knows app development, maybe a pasty pimple faced high schooler that is proficient in Halo or something computer-ish? Anyone has to be better than whomever you have working on your “temporarily” permanently down system right now.

I am going through a divorce. Things have been overwhelming and stressful, to say the least. However, every single time I have a need for help, or a question, Ms Audree M. Riefer has had my back. No question/situation/banking related issue is beyond her scope of knowledge. She has NEVER let me down.

Then, the two ladies who assist with daily transactions are a class act. I have been in the lobby when the customer in front of me is a brick or two short of a load. They remain professional, personable, patient, and their sense of humor is unequaled.

If you want a bank that has your back, will answer your questions without making you feel stupid, will make you feel like the only customer they have, this is your bank. Thanks bunches ladies!!!
Karen Farnell

My branch treats me like I’m their most valuable client every time I walk in. It’s one of my favorite breaks from my office madness in the day. They always want to say hello and see how my two sons that are 9 and 11 years old with 90% mischief in their blood. United let me change the name on the college fund account from “College Fund” to “Inevitable Bail Money for the Future”.

I’m family there but it’s GENUINE not just employee to customer fake friendship. I’ll be a customer for life!

I have had to uninstall and reinstall BankWithUnited many times and sometimes when inconvenient. It will suddenly and without warning stop accepting my Face ID or Pin and even when I put my full password and verification in and it is all correct, it tells me it can not validate my login. This causes you to uninstall and reinstall BankWithUnited about once a month.

BankWithUnited has never worked for my husband and me at the same time. For months my husband was unable to get into BankWithUnited. Now his works and mine doesn’t. We’ve reinstalled BankWithUnited to no avail. I just get a loading screen, and sometimes I get an error popup.

My husband has to type his password every time he opens BankWithUnited . His Touch ID will not work. He used to get an error message saying the iPhone’s Touch ID setting was turned off, but his iPhone setting has always been on. We are actively looking for a new bank that offers good mobile banking. United Bank does not.

I have tried to uninstall, reinstall, and it keeps telling me that there was an error and “to try again later.” It’s annoying when I’m trying to zelle money to people and I can’t do it cuz the mobile banking app is not working since about 5 days ago! Please fix this and I will give back5 stars.

Went to the bank last weekend (Saturday)through the drive through at the Sterling location and it was closed! No sign on the window why it was closed. This was at around 10 am. Other customers were walking toward the bank and walking away disappointed.

For the last 2+ weeks, both husband and I unable to use app. Keep getting error 0014. Called support, tried all different ways (reduced my storage by deleting rarely used apps, deleted old texts, etc). Nothing worked. Went to local bank; they put in a work order. Very frustrating; up until 2+ weeks ago, no issues with app. Really should be zero stars at this point. If not rectified, will have to change banks which is a real pain, but in this day and age, a functioning bank app is a necessity.

I love the bank. BankWithUnited is ok, but every now and then I get kicked off and it will say my password is incorrect. Sometimes I have had to un-install BankWithUnited and re-download. Just annoying. I also wish that the bank would innovate and create a money sending service similar to companies such as PNC.

Ive been with United for over 20 years. I was very excited when they developed a mobile App. One thing i would like to see is the ability to “freeze” your account if you've misplaced your card and “unfreeze” when you find it. My husband has a CHASE account and this feature has given us peace of mind on occasion.

Would like BankWithUnited to have more updated technology and features, like being able to deposit a check through BankWithUnited without having to physically go to the bank. Sometimes it is unavailable to use, which is inconvenient.

Count on United Bank to release a new app a week after iPhone X comes out - and BankWithUnited doesn’t support iPhone X’s face recognition feature. It’s back to dumb password entry now. And it’s not like they didn’t know the X’s release date; it’s that they’re an old stodgy bank from Ohio, probably still wearing 3-piece suits and smoking cigars in the office. C’mon guys: it’s almost 2018, can you get with the program here?

I think emerge from both banks has been very successful and this website seems to be pretty much easy to deal with which I’m very grateful I’m not a computer person whatsoever but the transaction has been great I’ve been easy. Thank you all for your services .. William Arnold

I enjoy BankWithUnited and it is convenient, however there are many glitches or times that it doesn't work and I have to uninstall and reinstall in order to have access to my account.

After several days of having no success raising my deposit limit. I spoke with Katrina in customer service who was amazing and helpful solving my issue quickly and with great customer service skills. Shout out to her!

Have been a customer with them for a very long time have never had any problems with them. Very nice people that work there. Would recommend them to anyone wanting a good bank.

I agree w/ the other reviewers. Since UB’s update 2 wks ago, BankWithUnited does not work on iPhones. It does work on Samsung/android, however. United Bank IT dept in WV, pls fix this problem! I need BankWithUnited to work as I do all my banking on my phone.

This is the only bank in Virginia, DC, PA, and now north and south corolina vicinities that offers free United checking👍🏾no monthly maintenance fees and no balance required only $50 minimum deposit to open
If you want peace of mind in all your banking services, go United Bank way👍🏾
I loved what I got!!!

BankWithUnited gives me the worst time. It’s a huge time waster in my day. BankWithUnited is supposed to remember my name already within the device or five so my name pops up then it supposed to have my password in the memory well it doesn’t do that. It used to have my fingerprint in memory and it won’t even accept that. I don’t know what’s going on with my app but it’s getting very close to me wanting to switch banks because I don’t think any other bank would give me the issues with the issues that I’ve had with BankWithUnited. It’s buggy all the time and I just can’t seem to get a handle on it and I kind a like to know what I have in my bank account. But I can’t get that information Without physically going to the bank or calling and I just don’t have that kind of time in my day to call during business hours. Very dissatisfied with BankWithUnited.

Very unhappy with your bill paying system it takes too long from the authorized date of payment before your bank actually sends the payment to the customer specially electronically it should be instantaneously paid like my old bank North Carolina trust now you hold the money for several days before relinquishing it to the payee
For that reason alone I am looking at other banks to do business with

I’ve worked with a number of banks and find United Bank to be superb. Their online services provide a lot of convenience for me and my business. They proved very responsive when dealing with an online security issue related to unrecognized transactions on my account.

App worked wonderful until some update. I’ve been to the bank to repair or whatever. United turned it over to technical guys and still won’t work. It’s been 3 weeks now and I’m not happy. I depended on that app all the time. Two months or more and my app still will not access my account. They say techs are still working on it. More than 2 months.......they need NEW techs and repair their app!!! Frustrating

The limit on single and ten days is two low and won’t allow me to make timely deposits. There are not enough branches to walk in to make a deposit.

Unfortunately might need to transfer my account.

Very frustrating that BankWithUnited works less than it doesn’t. I can use it maybe 2x out of every 10 times I try to log on. When it does work, touchID doesn’t work and I have to log in, answer security questions, wait for codes to be sent to my phone. It would be quicker to drive to an atm to check my balance—and it’s frustrating to have to wait until I can log onto a computer to see account activity because BankWithUnited never works.

Absolutely love BankWithUnited very convenient even if I still put my pin in I actually prefer that instead of facial recognition,that’s creepy... only issue is my new update won’t let log on now so I’m going to try and reinstall again ♥️💕

I have been banking with United Bank for the last three years their isn’t anything that hasn’t been any bank that I know of who has gone above and beyond there means to help me with my problems