Veho Reviews

Part of being able to use Veho is being able to agree to the policies and procedures and privacy statement, which I would do if I could get to the accept link. I’ve tried swiping up, but it doesn’t seem to work. I’m stuck.

I ordered a package from SEPHORA and they use this carrier. They are is the WORST! delivery company ever. You are forced to download Veho to track your package and still Veho doesn’t give you any actual tracking information. They lied to you regarding the delivery time, the customer support is a joke and rude to you. I lost my package and my money. So, if you want to lose your money and package use Veho otherwise I recommend yo to go in person shopping or make sure the carrier is other than this app.

Hands down worst delivery service out there. Customer support is completely worthless. Drivers can deliver whenever they want, even late at night after they have had your package all day. There’s no accountability and they have no control of the random drivers who are obviously delivering when they want after their regular job.

Extremely unprofessional delivery service with and extremely useless app. What’s point of putting the delivery instructions when no one is going to follow. The customer care people are either completely inefficient or insensitive to people’s problems. Their answers are generic and no actual effort to solve a problem.

They do not know how to follow delivery instructions. They do not know how to properly contact customers when they need help delivering the items. They sent my items back to the sender after they attempted to deliver and without consulting me to get help delivering it. Food delivery companies don’t just return your food to the restaurant if they need help finding your home! NO they call the customer!!

This service is the partner for my food delivery service. What I have an issue with is the customer service. When they failed to deliver a package, they were unable to locate the package and continuously sent me the same automated responses to my concerns. Their customer service is atrocious and I would not use this service again if possible. I am very unhappy with them and advise to avoid them and their incompetent drivers at all costs.

We purchased a meal box to be delivered to my daughter’s dorm while at college to cheer her up during her finals. The this app driver left food package outside of the dorm instead of with the front desk. My daughter is in class until late at night and cannot go back to her dorm. I sure hope it’s there and not stolen or ruined. When I contacted this app, there was no assistance. They said the driver was out of the area, even though the package was just delivered and they could not help me. Really, who leaves a package outside and not with the front desk?.
Very unsatisfied!

I was so excited about the concept of this service with a recently ordered item from Saks. Unfortunately the experience didn’t live up to the promise. The driver ignored my delivery instructions and left the package in an uncovered area. I immediately responded when I received the delivery notification. I was told that the drivers are out of my area and they couldn’t correct the problem. I said they left the package 5 minutes ago. Still refused to fix it. So now I have an expensive item sitting out in the rain until I can get home 3 days from now.

Despite numerous attempts, providing turn by turn directions and my phone number, they still insisted that they couldn’t find my address. It feels like they didn’t even try. They also have odd windows like 1am-4am. The whole concept maybe makes sense in theory but clearly didn’t work in my case and they should give the option to pick up at whatever warehouse they are having drivers pick up from.

I use an iPhone 13 Max Pro and Veho simply is dead on arrival. Not one button or link on Veho functions. I have rebooted, signed in with my phone number, turned my phone off and on, etc., all to no avail. There seems to be no support whatsoever. Don’t waste your time with Veho!

Literally these drivers almost NEVER follow delivery instructions. Out of 20 deliveries only 2 drivers have followed instructions. They will leave your package OUTSIDE of your building, deliver to the WRONG address and of course leave your package whenever THEY would like. I will continue to stop working with companies that use this service like Stitchfix, Hellofresh and Nespresso. It’s a shame but for such poor service I will shop elsewhere to NEVER have to deal with this company.

P.S I NEVER write reviews let alone a bad one. But seriously this company continuously fails to deliver…literally

I don’t care how great Veho works. If you guys can’t get my deliveries to me, you’re getting a 1 star review. You’ve apparently hired the dumbest delivery people to ever walk the earth. Two out of the last three deliveries have been completely screwed up. They simply don’t read the delivery instructions which are a whopping one sentence long. Meanwhile random Uber Eats drivers make it right to my front door with no problem every single day. You must hire the dumbest people on the planet, and I’m tired of that adversely affecting me. Trashed delivery company.

Where do I even begin? My main online consignment store started utilizing this app and that was the day a package was stolen due to a this app driver placing my package in the wrong area, directly facing the overtly crowded location for literally everyone to take. A complete lack of care. Of course, when I reached out, nothing was done. With this most recent package, it was imperative a set of delivery instructions was placed to prevent another theft. But of course, no response. I tried text and email to no avail. They’ve legit ghosted me.

I order weekly meal boxes that have recently switched to this app for local delivery. The headache I face each week because of this carrier service is pushing me to my limits- each week it’s a different issue! Delivery window from 4:30-8pm? Nope, they’ll deliver at 11am when you’re at work. Specific instructions on leaving your package inside the leasing office? Nope, they’ll leave it outside on a busy street to be stolen! Notification that your package was delivered? I hope your app is working that day, because half the time I never get a picture of where the box was dropped at. And my favorite incident… my delivery driver took a picture of my package inside my building, said it was delivered, and then LEFT WITH MY BOX! My food for the week was caught on camera being stolen by YOUR delivery driver!!! And each time there’s an issue, customer support just gives you a generic apology of “oopsies sorry the delivery didn’t go as planned!”. That’s it! They never corrected any of the issues at hand and half the time you’re never notified of anything. How long is it before these companies realize all the lost revenue they’re acquiring by using this third-party carrier??

I received a text message stating my shipment of food from Factor would be delivered between 2:05pm and 5:05pm. It is now 9:47pm, and I have not received my order yet. This was my first time using Factor, and I was looking forward to it to help with making meals easier. However, this app has ruined the experience, and I will now cancel factor first thing tomorrow, since I see how unreliable the service is. I have reached out several times, only to be told the order was out for delivery, which I could obviously see that, but no one took the time to contact the driver to find out timely information. This has been by far one of the worst delivery experiences ever! 😡🤬

I’ve recently had two packages delivered by this app in the last month. I’m not sure if the drivers are incompetent or just lazy, but getting a package delivered to my apartment has been the worst experience. The first package was delivered to a completely random apartment (numbers weren’t even close to mine) in a whole other building. The second package wasn’t even attempted & dropped off at the office before they opened. WHY don’t they even try?! I’m also worried my package will be stolen due to the negligence of this app drivers.

Had a miserable week had my car totaled by some reckless teenager and got sick this weekend. Just for a delivery driver to send my package to the wrong address. When asking where’s my package, they sent me someone else address it had been sent to instead. There is no phone number to call just texting to my phone. And the company asked if I could go find my perishable food from a persons house. Which is very upsetting cause I’m not about to go searching for my package and trespass and take a package off another persons porch. For all I know they are wait for a package too and I shouldn’t be having to search in Texas summer heat either. When not hearing anything back, I messaged again saying hey so has it been resolved? And the message back was that due to high inquiry sorry for late response we are still trying to reach out to the driver. This wouldn't have been such a problem had it been a light package and wasn’t perishable foods and not a 90 degree texas summer.

This is the worst delivery company ever!! I cannot believe that the stores use this company to deliver the products, I read a couple bad reviews and all of them are true, if you order something online and is going to be delivered with this company, just forget what you order and ask for a refund, because they never will assist you with anything! Worst company, worst customer service! I needed my package and I never received and they give me 0 solution, just excuses that it’s going to be delivered later. Insane

I suppose Veho functions but it doesn’t give you anything more than what they provide to you via text message - so what’s even the point of Veho ?

And anytime you need customer support they send you out of Veho back to your text messages anyway… so again, what’s the point of Veho??

this app the delivery company itself is absolutely abysmal. They literally cannot get deliveries correct. 4 out of my last 5 Tovala orders were either canceled b/c the package was “damaged en route” or this app just delivered my package to the complete wrong address.

I just had to cancel my Tovala account because I cannot rely on actually receiving my orders b/c of this app unbelievably poor delivery, and I can’t keep planning my families meals around receiving food deliveries that never actually show up.

Purchased coffee from Nespresso online. I’ve been doing this for years. It’s been sent to the same location for 13 years. I’m a regular customer of Nespresso.

Received an email telling me I had to download Veho to track the package. I downloaded Veho . It asked me if I had any further instructions. I wrote specific instructions where to put the package so would be at risk of being stolen. Didn’t read it. Might as well have put my package out on the street.

Contacted the people in charge of the delivery. They said they were sorry that their delivery service wasn’t up to their normal high standards, but there was nothing that they could do. All the drivers were out of the area basically there was nothing more they could do.

$150 worth of coffee could be stolen. All I asked for them to do was placed the package on the side of the building next to the back door. Oh well.

I don’t know if these people train their employees at all !! The drivers do NOT follow instructions. Many time they left Blue Apron package outside when it was 100 degrees, when it rained, delivered to the wrong address etc etc etc. The absolute worst and careless delivery service ever. It’s a shame hello fresh and blue apron use them!!!

Two weeks in a row there has been an issue with having my EveryPlate meals delivered. This time they discarded of my box “due to damage” after I received a text saying my box was out for delivery however did not report this to EveryPlate and the only reason I found out was because I reached out to figure out where my food is. Now I’m left without food for the week because of their failure to do the one job they are acquired to do. This is completely unacceptable. There has been 0 communication from this app both times this has happened. They also at one point when I was asking questions lied and said my box had been delivered and then came back and said the delivery has been delayed to then later come back and say the box has been discarded. I’m beyond over dealing with them.

AWFUL delivery service and Veho is terrible too. No info in Veho that isn’t provided on their site, which is very limited too. If you do end up having to use this app to deliver something, just give up cause it will never get to you. They are absolutely incompetent. Over the course of two weeks they tried to deliver my package a half dozen times and no matter what info I gave them they could not find my place. No other service has EVER had trouble locating me or getting in the community. Asked them 3x to call if there was an issue finding it or getting in and nope. They just wait until you text them say oh sorry we had an issue yesterday. Well why didn’t you call?????? Told them just return it and I’ll get a refund. That was the only east part.

This company sent a delivery person to my house who LITERALLY disregarded the fact that we have a concrete driveway and, it appears, he/she just intentionally backed into our grass and then drove out through our beautiful yard. I immediately called Vitacost and told them they had better NEVER send another package to me using this company as a source for deliveries. Absolutely rude and disrespectful!!!!!

The this app delivered to the wrong house and when I went on Veho to talk to support it tell you to
Message them and I did multiple times and no one replied. What’s the point of having the message for support if you get no support. So now I can’t receive my delivery. The crazy thing is you delivered to me last month and this month with the same address you go to the wrong house.

I get weekly deliveries from a vendor who uses this app. First problem, they only provide estimates deliveries when they are within 1-2 hours of delivery. They make you wait all day long.

Second they do not deliver to my apartment front door. They leave it outside the apartment building, in the lobby, in the atrium, anywhere except my apartment door. I don’t live in the lobby or outside. Living in a very high crime neighborhood and building puts my package at risk.

Third despite my complaints every week, they continue to leave packages in public areas at least 60% of the time. They promise it won’t happen again but it always does. I would never use their service if I had a choice.

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I’ve never liked this app deliveries (instead of putting packages in the **safe** package lockers like other services do, they always abandon them outside my building, which stresses me out if I happen to be at work while it happens.)

When there is a problem, like their delivery person delivers it to the wrong address (they sent a photo of the latest delivery and it is NOT my door, I have no idea where the package is) customer service is no where to be found. All I want is an apology — I’m not asking for the moon here.

Driver did not deliver according to instructions so my package was stolen. I replied to the text thread within less than a minute from the delivery update asking to move it to the correct location and was told no. Contacting support did nothing. Downloading Veho, as directed, gave zero additional information and the support option just sent me right back to the SMS text thread where they were already non-responsive and unhelpful. I won’t order from Nespresso again because of this awful service.

They keep delivering to my neighbors house. I keep asking them to update the delivery instructions as you can’t do it on Veho . 3 week and aNo response - and when I pressed the matter my HelloFresh order was almost fully melted, as if they left it to go bad. Even on the phone the delivery people will get the address wrong because none of them actually understand English but besides that they have the WORST customer service ever. There’s not reason I have send over 10 messages to them in the last 3 weeks and nothing has been acknowledged.

I’ve been in my office building for 10 years and I receive packages all the time and never in my life and I received a package that was delivered after hours when the building was locked and the person decided to leave it on the front sidewalk. The clear instructions were to deliver it to my suite or at least two outside my suite door. Instead, they delivered it to the outside of the front of the building on the sidewalk and it is now a holiday weekend so I am certain it will be stolen. I would never recommend this delivery service! Ups and FedEx would never have done this!

The latest updates seems to have degraded the responsiveness of Veho after enter in a tracking number. The. It starts to fetch something and then just completely crashes. It doesn’t matter if I’m on wifi or the 5G signal. Back to tracking shipments through the website.

I’m not happy that Nespresso is using this service for my order as the delivery time is much slower than all my previous orders over the last couple years. I assume it’s a cost savings issue. But that’s strike one. As for Veho , as others have mentioned there are issues. When I entered my phone number I got the message that it was not associated with the order I was tracking even though I had previously received a text to my phone from a this app rep. I couldn’t move off that error screen so my only recourse was to force quit Veho . Once I launched it again everything was correct, no error message. Not everyone would think of doing that which shouldn’t be necessary in an app that was updated recently. So that’s strike 2. But registering your phone number to essentially create an account is not necessary just to track a delivery. You can just enter your tracking number and get the same information without entering a phone number. The information shown is fairly minimal but that’s not necessarily an issue if everything else works properly. It remains to be seen if there will be a strike 3.

Still getting used to the amount of food that is delivered. Myself, I do not like cutting up bigger chunks of meat so I would prefer meals that are mostly cut up. The taste has always been good even the things that I do not like, seem tasty. I gave it four stars because of the amount of chicken, not one of my favorite meats. I might have to start getting only five meals a week. I choose to eat fish on Fridays, so I am always looking for your new fish recipes. Salmon and mahi-mahi are my favorites. Thank you for this type of food prep.

this app is very helpful in letting me know when my order is coming, they always notify me the day before.

this app is the delivery company that my meal service uses. Their timing, deliveries, communications — everything they do is better than my meal service. In fact, if this app wasn’t so good, I may have switched meal companies already.

this app sends me a reminder text the day before and the day of deliveries. They also text when the items are actually delivered and include a picture. The text communications are detailed and concise and do not leave me guessing. They have even sent me the customer service number for the meal company once!

I just downloaded Veho today and in under 30 seconds, I was able to reroute my order to my daughter’s house as I am stuck out of town! How amazing is that?!

this app employees and their tools are on point for customer service satisfaction. I know apps cost money to create so thank you to the marketing team and decision makers for doing it right! Great job!!!

We live in the Austin area and we’ve had great success with this app. Our delivery person is awesome! We order from Everyplate and have never had a single issue with any delivery. Just installed Veho and it works great! I know some have complained about not getting the code, but it came quickly and everything works.

Originally I wrote a terrible review because no one was responding to me but I left my license in a return that this app picked up and they found someone to find my package and pick it up and bring it back to me so I could get my stuff. Thank you

Veho is very easy. I’ve had to change delivery addresses and instructions, which seem to be updated almost immediately.
The company is reliable, most appreciated in this age of no corporate connection. Thank you!

I’m able to leave instructions easily for the package delivery person so the porch pirates won’t see it

I’m going

Arrived earlier than delivery window 👍🏻 my gate happened to be open and they brought it to my front door instead of leaving it at the gate 👍🏻