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Last Updated on 2022-04-29 by rida el hachmi

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Common Neptaff Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Neptaff app on iOS and Android devices. Solve all Neptaff app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Neptaff iPhone Issues and Solutions

Neptaff iOS app crashes, not working, errors
Neptaff iOS app network issues
Neptaff on iOS has black/white screen

Neptaff Android App Issues and Solutions

Neptaff has errors/crashing/not working
Neptaff server network connectivity issues
Neptaff has black screen

Neptaff iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Neptaff app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Neptaff app crashes or not working on Iphone (iOS):

Close and restart the Neptaff app on iPhone
Update Neptaff app to the Latest Version for iOS
Uninstall and reinstall Neptaff iPhone app
Update your iPhone to the latest iOS version

Fix Neptaff on iPhone unable to connect to server/internet connection issues::

To resolve Neptaff network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Neptaff black/white screen (blank screen) on iPhone:

Follow the Neptaff iOS app troubleshooting guide Here →

Neptaff Android App Issues and Solutions

Fix Neptaff not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Neptaff app issues:

Force Stop the Neptaff App
1. On android, goto "Settings" » click Neptaff app. » click "Force Stop".

Update Neptaff to the latest version on PlayStore

Clear Neptaff App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Neptaff app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Neptaff.

Fix Neptaff unable to contact server/ Neptaff internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Neptaff » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Neptaff » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Neptaff on android.

Solve Neptaff black/white screens issue on Android:

Follow the Neptaff android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at rida el hachmi, developers of Neptaff.

About this app

this app will help you discover and find movies and TV shows to watch easily. this app offer multiple features for unique experience on your daily entertainment journey. Enjoy now and don’t forget to send us your feedback and suggestion to help us improve Neptaff for you. All TV Shows information and images are from TMDb licensed under CC BY-NC 4. Please feel free to contact us with any questions or feedback.