Gravity Coffee App Reviews

I work at a school directly across the street from a Gravity. I would go there so much more if I could skip the line and have my beverage ready so I can go directly to work instead of sitting for 20 minutes to order and wait for my drink to be made. Those girls work their butts off, so it’s not their fault the line at our location is a little unruly, we all love us some GC, I’m just not into leaving 20 minutes early to get my coffee. Thought GravityCoffeeApp would be the game changer, so I downloaded it within seconds of getting the text only to discover it won’t verify my account with the codes it sends me. So my first experience with GravityCoffeeApp is that you can’t use GravityCoffeeApp .

The developers of GravityCoffeeApp and management should be ashamed of themselves for not caring about people's complaints/concerns!
I've had issues with GravityCoffeeApp for over a year now. When it does work, it's great, but the past couple of months it's been totally down and when you try to login it says, "sorry for the inconvenience, please contact the technical team". How do you do that? It shouldn't be hard to update GravityCoffeeApp or start from scratch or at least provide some feedback as to why they have their heads up their behinds and what's taking so long.
Come on y'all be better!

I didn’t have to many annoyances with GravityCoffeeApp at first other than a few semi minor issues, like if you try and customize a premade drink the customize button was hidden under the size options not allowing you to click it. But more recently I’ve had two instances of just not being able to access GravityCoffeeApp . A few months ago it simply would just not let me verify my account. Eventually it started to work again but more recently anytime I try and do anything inside of GravityCoffeeApp I’m greeted with a message telling me to contact the technical team, (which has never responded to any of my emails or calls) this wouldn’t be an issue normally I’d just delete GravityCoffeeApp and continue to order my drinks in person, but I’m still getting charged $10 a month for an app I can’t even get into to cancel my subscription, and there is no other way I have found to cancel my subscription other than through GravityCoffeeApp .

GravityCoffeeApp is incredibly inconsistent and very difficult to connect with someone when it’s not working. I’ve been working with someone through IG as I haven’t been able to log on for 3 months. I receive a nifty notice to contact tech support - where does one do that? Contact information should be linked on GravityCoffeeApp . Without being able to log in I can’t cancel my subscription that I’ve been charged for but unable to use. I tried going on the website but of course the area I need to access is covered by the “order online” banner (at least on mobile). By the time I get home I’m not thinking about logging onto my laptop. It also shouldn’t be that difficult.
Btw, this inability to log on has happened a lot before but never for this long of a stretch. And yes, I’ve deleted GravityCoffeeApp and redownload multiple times (which worked before - again, shouldn’t have to, though).

I started using GravityCoffeeApp for convenience and it has been anything but helpful. After intermittent issues with my order not being ready even when GravityCoffeeApp said it was ready now I can’t even log in and it’s been over a month! I even pay for monthly membershipto get discount and I can’t access them without GravityCoffeeApp . What a waste!

Now that GravityCoffeeApp is back up I’ve been charged for my gravity membership (beginning of February), but can’t use my benefits because it hasn’t updated showing that it’s on a new cycle. Just stuck on last cycle. Also, bought a gift card, loaded it in GravityCoffeeApp , used it a couple of times and it wants me to put the PIN back in to use my remaining balance. What?! I always toss gift cards so now I just can’t use a $30 balance?! As much as I like the coffee, this is getting to be too much!

Worked fine for a few months and then completely stopped working. I have deleted and reinstalled. Deleted from the cloud and fresh reinstalled. Have contacted support twice with no responses. I am locked into paying 9.99 a month for an app I cannot use. There is no way to cancel the subscription except to log into GravityCoffeeApp which GravityCoffeeApp no longer works to do.

Update: I have sent multiple emails and tried to contact the company with no success, the employees in the coffee stand, understandably, are unable to do anything about GravityCoffeeApp not working. Because I am unable to cancel my account without logging in and cannot log in. I’ve had to file a stop merchant complaint with my bank so they can’t continue to take money from me for an app that is unusable.

When I got GravityCoffeeApp, it was great, allowed me to order and pay in advance. I enjoyed being able to see the menu, customize my drinks, and check my gift card balance. My only ‘complaint’ was that, while it remembered my previous drink order, it wouldn’t remember the basic customizations such as being stirred and which type of milk.

For the past couple months though I haven’t been able to use it, as it won’t show or use the balance on my gift card. After a couple weeks of the gift card not working for payment I tried to add a new gift card and it won’t add one. GravityCoffeeApp just tells me that the wrong pin has been added. GravityCoffeeApp is now completely unusable. I’m hoping for an app update to fix this problem.

I love Gravity Coffee, and have been such a fan of their drinks and style. But GravityCoffeeApp is an absolute mess. Constantly down, and not just down for a small period of time. We’re talking days two weeks. we pay for the gravity club through subscription and we can’t even access our benefits and to order a drink. For the longest time, you couldn’t even login due to text verification. Then, when it magically started working again, I couldn’t order a drink because of software errors. This is the third time GravityCoffeeApp has gone down in the past 12 months.

And you can tell that there is zero communication within the company because every time I try to talk to the barista, none of them have any idea, and they just keep referring me to corporate office, who also is completely nonresponsive. it’s obvious it’s not the baristas fault, but at some point some transparency about GravityCoffeeApp needs to be made.

If Another major coffee retailer had even a fraction of issues with their app, the world would go wild and in would be fixed. It’s crazy because you can see such a disconnect on their social media when they announce new stores and different states but hello, can’t order drinks from their app because it’s down…yet again.

Seems like GravityCoffeeApp is working again as of today, but you couldn’t paint me shocked if it went down again for yet another few to several weeks.

I’ve downloaded GravityCoffeeApp when it first launched. At first it was okay. I liked that you could “skip the line” and “order ahead”. Which turned out to be wrong. I’ve ordered ahead many of time just to pull up and they not even acknowledged my drink came in. This happened at different locations. Very frustrating when you’re on a time crunch, and you’re hoping that you could save time by using the order ahead feature. Nope. Also GravityCoffeeApp always seem to have issues. Issues ordering ahead, issues accepting payments, issues on verifying numbers, issues on sending codes. Just a lot of issues. I wouldn’t get GravityCoffeeApp honestly.

You would think that when you make a prepaid order and leave 20 mins after that you would get your drink, WRONG!

There have been several occasions when I've paid for the drink in advance & given them ample time (15 mins to get there). Upon arrival, they haven't even made or looked at the order until you arrive & they come up to the car 10 mins while you wait!

For example, I ordered two coffees at 10:32 and arrived there at 10:50. After 5+ minutes of waiting, the barista came out and asked what the name of the order was. We waited an additional 10 mins. I then went up to the window asking where our drinks were and asked if it even matter that we ordered ahead of time with GravityCoffeeApp . She proceeds to say it depends if they are “busy,” while there were several cars that pulled up while we were there and were served before us!

So ordering ahead of time DOES NOT MATTER!

Don’t waste your time uploading GravityCoffeeApp because it’s a HORRIBLE APP!

I got GravityCoffeeApp because I had purchased a 200$ gift card so that I can preorder drinks and pick them up. Ever since I got GravityCoffeeApp over a month ago I haven’t been able to use it once. I put my gift card on my account which was easy but when I hit order it popped up an error saying “terminal not found” that went on for weeks trying to preorder. I gave up for a little while. Thinking it would get fixed. When I went back on GravityCoffeeApp to order it says they need my pin for my gift card. So I put it in multiple times and now it’s says invalid pin… But my card will still work at the store. Please fix this!!!

GravityCoffeeApp was working Nov-Dec pretty well when I first started to use it. It allowed me to preorder my drinks so when I went to lunch for work. After the holiday break, I tried to use it and it has been down for almost a month now. It’s unfortunate cause we were also able to visually see how many drinks we had until the free one. Now it’s back to ordering in person, waiting in long lines and not knowing how long until the free drink. It was great until the past month. That’s why it’s 2*. Plus it hasn’t been updated in a year so just be aware that either GravityCoffeeApp could be down and not functioning. It was good while it lasted.

GravityCoffeeApp keeps giving me an error message when i try to log in to my account?? This has happened to me for months now and even the baristas aren’t sure why it is happening when j ask. Please fix it so i know when i have rewards!

GravityCoffeeApp saves me so much time when I’m in a rush and need to save time! It allows you to look through there menu and pay for your drinks so when you get to the stand all you have to do is pick it up. This is a much easier way to keep track of your points too, It even gives you the option to put in your birthday to redeem a free birthday drink.

When GravityCoffeeApp actually worked and I ordered a few drinks ahead, when we got to the store they only had 2 of them ready and we always had to show them the other drinks we ordered. Something always went wrong which made our wait at the stand even longer.

Now, it’s been a few months and every time i try to log into GravityCoffeeApp with my number, it just said “Sorry for the inconvenience, please contact the technical team.” The thing is, WHAT TECHNICAL TEAMMM i've looked all over the gravity website and there’s no email to contact anyone, you can only subscribe to receive emails from gravity. If GravityCoffeeApp is down maybe make an announcement on the website instead of still actively advertising it.

GravityCoffeeApp has a super clean and sleek look, super easy to use, you log right in with your phone number and you have access to all the stuff you could want! Shows you the stores in your area, let’s you order ahead, and you can put in your car color and make so it can be picked easy to identify you. They made it way too good and we’ve been WAITING on this one, super excited it’s up and running!

I have been so excited for GravityCoffeeApp to launch!! GravityCoffeeApp is so easy to use and goes into great detail about all the drinks and how you can build your own! There’s also a Gravity Club membership on there that’s $9.99 a month and with that you get your first 2 drinks EVERY month FREE, and 10% of all drinks, food and merch! Along with seeing all the secret menu items as being a member. They’ve also added 4 new ones! Love GravityCoffeeApp!

I have been waiting for the Gravity app to be released for a while! It's super user-friendly, easy to navigate, and everything I could ask for in a coffee app! On GravityCoffeeApp not only does it show you how many points your accounts has, but how far you are from a free one, AND you could load your gift card on it while still being able to use your gift card!! I 10/10 recommend downloading GravityCoffeeApp and seeing for yourself how amazing it is!!

GravityCoffeeApp is way better than any other coffee app. I love that you can order and pay ahead. It saves me time in the morning on my way to work. It also shows you your rewards and progress toward a free drink. I like how user friendly and streamlined GravityCoffeeApp is too. It shows you recommendations for drinks that other people love which helps me see the variety of drinks they have available and I like to try new ones every now and then. GravityCoffeeApp saves your order for next time too. Overall, love GravityCoffeeApp!!

Couldn’t wait for GravityCoffeeApp to come out, first thing I noticed about it was that it’s super easy and quick to use . You can read about every drink on the menu in depth which is awesome, it really allows the customer to know the quality of things that are served. Not to mention being able to check reward points/gift card balances.