The Coffee Bean Reviews

TheCoffeeBean already sucked & it just got worse ... the menu items are gone there’s only about 3 items per category & when you search a lot of menu items don’t appear anymore. The cloud scape is so distracting you also can not customize the drinks like you can at Starbucks there’s also no drive throughs around my county so I’m forced to go into a shop to customize my drink which is very time consuming ... this company clearly doesn’t want to move forward. they could have so much more clientele if they would make minor improvements TheCoffeeBean has a lot of flaws were in 2020 & they still can’t figure out TheCoffeeBean ?? Waste of time sorry maybe next year.

I usually order for pick up but this morning I ordered delivery for myself and a few other people... my drink was not made correctly and tasted awful, and that’s fine things happen. The problem is that there is no way to resolve mistakes with delivery orders within TheCoffeeBean at all. The help page says to contact the store that made your drink (there should be a way to do this in TheCoffeeBean and not making customers call), but even then the store that made my drink was not listed on my order. I am in a larger metropolitan area and there are several coffee bean locations near me.

TL/DR: there is no way to address mistakes when the orders are delivered, VERY poor / nonexistent customer service.

I’m a seven day a week, twice a day customer. Obviously I’m a big fan of their coffee. But as outstanding as their coffee is, their app is a complete 180! Now, when it’s working correctly, it’s not bad. But it is consistently inconsistent. I’ve had orders that show they went through on my end but the store never received. TheCoffeeBean won’t take my order at times because it says the store is closed when it’s open. The latest is my favorite drink, TheCoffeeBean won’t let me order it because it says they are out of that product or it’s been discontinued but I’m able to order it at the register (defeating the purpose of TheCoffeeBean ). Another annoying thing is if you go to Hawaii or certain other locations, the store is a Coffee Bean, everything is the same on the inside and outside, same menu but they don’t take TheCoffeeBean . It has something to do with franchising. I’m sorry, that’s something to be worked out by Coffee Bean and the franchisees. That’s not customer friendly.

Every time we charge our card on TheCoffeeBean the store double charges our purchase! There is nothing in transaction history and then the store tells us “yeah, that happens when someone logs into the wrong register then your money just disappears from TheCoffeeBean sorry. We’ll get back to you when IT figured it out.” Every frickin’ time!! The store employees tell us TheCoffeeBean is difficult because sometime money just disappears or they can’t redeem our free item and they try to refresh TheCoffeeBean and then it says error. Then the store employees including managers ask us “are you sure it had money?” Or “are you sure you had a free one?” Omg worst app ever which is kind of a deterrent for me to even grab coffee there.

So I had $37 on my card which was a combination of like 5 gift cards.... used TheCoffeeBean in Las Vegas the employee couldn’t get TheCoffeeBean to work so she scanned it 4 TIMES!!! Then made me pay cash.... the balance never changed never stayed the same I used the card a few months later because coffee bean is not in any convenient locations which is fine they have good coffee.... I used it once bought an iced tea... which was half off or something with a promo tried to use it again the following day and guess what all $37 GONE turns out when I got ahold of some one in customer service through their website I was charged 4 times for an order in Vegas... shocking right since that occurred in March and we were now in August.... her answer hmmm sometimes TheCoffeeBean doesn’t refresh and she is going to have to reach out to Las Vegas to see what happened.

3 weeks later no response no way to get a hold of anyone just stole my money and no accountability.... 👎🏽👎🏽👎🏽 I won’t go to coffee bean again this is just terrible customer service and TheCoffeeBean is trash!! BEWARE!!!

I ordered in the mobile app, The manager charged me for my order and the order for the people behind me. I realized this after i checked my balance. When I asked for a refund, The manager said yes, however, I had to go back to the store. That requires me to higher an Uber. If I can’t go through drive thru, they wont refund me. I can’t afford to be overcharged $8 everytime. Advice ! Please know how to use TheCoffeeBean , because the manager won’t or can’t help you if they make a mistake. I showed him my app with the correct order, he didn’t look at my proof. He insisted i was wrong. I didn’t know better because it was my second time using app. The take away, During Covid, you can only get a refund if you have a car or hire a car service to take you through drive-thru. That was my experience.

I’m rating TheCoffeeBean 1-star. Not sure why TheCoffeeBean got updated but you’re basically forced to create a new account, which you inevitably lose all your rewards and points from your previous account(because it won’t let you log into your previous account with the same “Phone Number”). It is very disappointing especially if you’re a frequent customer like me who visit 5-6 days a week. You’re basically starting from 0 all over again. I guess for me this is Goodbye. Goodbye to my +1000 pts I racked up, goodbye to my 7 free drink and/or bakery rewards+a 20% off reward. Goodbye coffee bean. I respectfully will take my business elsewhere where. It’s not worth the wasted time and effort.

I’m a hard core Loyal Customer. Been going to CB for probably 20 years and really frustrated that now with Covid, they can’t offer free delivery 🚚 for orders over $10 and also the baked goods menu doesn’t include Jalapeño Cheddar bagel or any other flavor just plain. What is wrong with TheCoffeeBean? I made a feedback and let’s see if they listen. If not, I will have to find another coffee place because this is just a hardship kind of inconvenience for me not being able to go out during Pandemic. I have spent hundreds on their mochas and God only knows on their mugs and teas and powders, but TheCoffeeBean menu must be more complete. Don’t take away your menu! How can u stay in business if u can’t serve your customers??? Please offer our favorite food and drinks and offer free delivery!

As I attempted to make this digital gift card, I went through all the steps and I used my Apple Pay as my choices to upload money. Here is where it got annoying, I kept receiving a error messages saying that the digit card was unable to be created. Fine, I just paid with my debit card and figured this will be a place I obviously won’t be able to mobile order and pick up from... Next day I see that apparently there were two transactions made to Coffee Bean, one for my order that I paid with my card and another for the amount I wanted to put on the digital gift card that I never received. Not to mention, trying to get in contact with CBTL via online is a hassle, I do not see a phone number posted to call. I’ve never had this issue with my Starbucks app, I suppose I’ll just stay with whats been working. Two stars because the employees are usually friendly.

But the ability to send a gift card to someone is seriously lacking.
There’s no option to add an email address, so I basically bought myself a gift card. I went into a store to ask for help and no one knew what to do. I figured I could just buy and actual gift card since I was there, but no, you can’t buy a gift card with a gift card. They gave me a link for a guest help website which also did not answer the question of how to transfer a gift card to someone. There is no phone number to call and the live chat feature is mentioned but there’s no link for it or direction on how to get there.
Complete waste of time.

Gave a generous 2 stars because TheCoffeeBean has potential.... it just works TERRIBLY. For starters, the fact you need to load a coffee bean gift card to checkout instead of just adding a credit or debit card seems weird. But regardless, sometimes when you put the order through it’ll say error. No reason, it just won’t work. And then, you’ll lose your order because you’ll have to close and re open TheCoffeeBean . Typically when I’m ordering something from an app it’s because I’m trying to do it quickly before work! They also need a feature where your “favorite stores” are suggested before the stores nearest to you. I like how they did the layout of the menu, all of that is wonderful. Whenever I use TheCoffeeBean I wish I just ordered off Postmates for pickup instead...

Absolutely love Coffee Bean and happy that they have started a mobile order process. But TheCoffeeBean still needs a lot of improvement. 1) Promos aren’t applied at the end of a mobile order, you have to start the order from the promo. 2) Extra, unnecessary step when choosing a store. You select the location, and instead of taking you straight to a menu, you go to an unnecessary screen that says “start order now”. 3) Current balance does not refresh automatically/accurately. 4) Reloading from mobile order should be one-step process in same screen; not how it currently takes you to another screen.

We won’t get mad if you take tips from the Starbucks mobile app. Their mobile ordering process is pretty flawless. Thanks!

I just recently switched from Starbucks to CBTL. But what I loved from Starbucks was the ease of mobile ordering- customizing all my drinks, and paying. So far I have tried to place three mobile orders on the way to work, and always end up with an error message. The team at CBTL near me wasn’t able to help, and customization of my drinks through TheCoffeeBean was difficult and clunky. I also do not like that tea lattes cannot come unsweetened-meaning they have a pre-made add-in (although that is a problem with their product over their app functionality). All in all, I’m not super impressed with TheCoffeeBean and it has actually made more work for me rather than made it easier. Hopefully mobile ordering will be fixed.

I absolutely love coffee bean. Staff is friendly, clean facilities and quality food/drink. TheCoffeeBean over all is easy to use and the reward program is a nice treat. My issue is with the tip request after my visits. Major flaws with this request. First issue: when paying tip is already requested so either I have already decided I don’t want to tip or I have tipped. Your technology should share that information that a tip has already been made. Maybe even a nice message thank you for your tip. Instead I get asked to tip on top of my tip or is it being sneaky thinking I’ve forgot to tip so now I double tip. Issue two: it’s greedy to ask twice. When I check out I already have the option I don’t need a second request. I hope this gets fixed soon. I’m leaning towards finding another coffee shop as this double tip request just rubs me the wrong way.

I love that I can earn points on TheCoffeeBean without having to pay with it. Other coffee places should take note. However, it has gotten buggy on me twice, not allowing me to use my digital gift card to pay when ordering ahead. The first time it happened I thought it was because I hadn’t used the card in while. But today it happened again on a new card. It said my card was invalid or did not have enough funds (it did.) It’s really annoying when I need to quickly make it in and out to make it to work on time!

As a fairly new customer, I’ve been ordering on their App. It lets you know when your order will be ready. I’ve had 2 recent experiences where my order was not ready as TheCoffeeBean said it would be. Today was the worst... Arrived on time when the latte should be waiting. No latte..... Waited 8-9 minutes while everyone else in the store had their drinks made. Including a couple who hadn’t even ordered when I walked in. Was the only person in the store then before my drink was finally made. The other time I arrived about 3-4 minutes after my order was to be ready. Waited briefly to ask about about my latte & the guys just laughed at me. Saying someone probably took my drink. Neither situation is the way to treat a new customer to the Coffee Bean & Tea. Not going back unless there is a response to my complaint.

The issues mentioned in that 3-Star review from Nov. 2016 seem to have been addressed — I haven’t dealt with needing to scan twice for rewards and payment, and you can order ahead from within TheCoffeeBean , at stores that support it.

The only thing that’s missing to my eyes is the ability to tip in TheCoffeeBean after a transaction, with the stored money on the card. I rarely have cash, and without this feature in TheCoffeeBean , I have to use a debit/credit card if I want to tip (which I do!). Please add this feature soon!

I love CBTL, this is legit the only app that doesn’t require you to purchase a gift card vs Starbucks and Dunkin which require you to get a gift card. I like that you get points by the dollar spent. I also love that almost weekly there are bogo drinks and tons of coupons! TheCoffeeBean ordering is easy and I really can’t complain. I just wish there was more locations in Arizona! Especially in the east valley. I love the Tempe Marketplace location and Chandler! The staff is super friendly , knowledgeable and up beat! If you want good coffee and quality products you should stop at The coffee bean and tea leaf ditch nasty coffee joints like Dutch brothers /Starbucks.

No points rewards or pay w app/ gift card yet ! At this location- Also we need a closer store to waimea and or Kona, all these points and money on gift card but we have a two hour drive or unable to send to my address from online store - i would buy coffee from you w my gift card but no delivery in the mail either?? Kona store closed long ago, too many Starbucks I guess but they don't serve Kona coffee in Kona Starbucks, kinda dumb to think Washington has better coffee than Kona, the gas stations have local 100% Kona coffee way cheaper and far superior taste made every day, having a coffee outlet should host the local daily not wait fir them to make it at 3x the price...that's why I choose cbtl hope you get a store closer soon mahalo

TheCoffeeBean used to be so basic, it was pretty much useless except for payments and scanning for points (which at 1 point per dollar doesn't come close to comparing to Starbucks rewards program). 540 to reach top level?? That's 540 dollars spent with no other incentives).
Anyway, TheCoffeeBean itself is much improved now with mobile order and pay and you can add special instructions. I have no issues with TheCoffeeBean. Order, automatically get points, choose payment method and pick up your order. Perfect!

TheCoffeeBean fights users every step of the way... Doesn’t even work with iCloud password creation (or 3rd party PW managers) during account setup, so you have to setup a PW manually, then you can’t even login til you confirm an account by email. While Gmail does flag some of their emails as spam, once I do get through their website errors out. Also, If I try to reset my PW their website again errors out (when setting a new password directly from their link) and says I can’t access customers passwords! Overall, using TheCoffeeBean is an unbelievable exercise in frustration just to setup an account... it shouldn’t be this tough. Also a major competitors app is 10x better.

I adore CBTL. It’s my fave coffee shop and I’m a very loyal customer and my friends know this and that is why they gave me a gift card to CBTL for my birthday. And also why when I got a chance to choose a gift card as a reward at work, I chose a card from CBTL. I added the cards to my account on the mobile app. Then when I my tried to merge my balances with my preferred card, my balances vanished. Both cards went to $0.00 and the balances did not transfer to my preferred card either. I contacted customer service twice about it with no contact back. I guess the money ($45 total) is just gone now? Very frustrating. Probably not going to ever go back unless they fix it.

I overall like the actual app and the deals, Boggs etc. but for whatever reason when making an account, you are never able to login in back to that account. I got a new phone and downloaded TheCoffeeBean and says I have an invalid email or password. I tried the “forgot password” but once you enter your email waiting, for the reset link, it sends a message saying that if that email is found in their records it’ll be sent. Been trying a couple days and no email. And I’m still receiving the actual sales and bogo emails soooooo, I don’t understand.

Would rate TheCoffeeBean five stars if the customer would get points from online orders or subscriptions. Since there is not a location within 20 minutes from my residence which is northern central Phoenix I would benefit from a subscription order because I buy CBTL retail items and make drinks from home. Since I spend a lot of money I to receive the rewards from points on every trip I take to a location. Points/rewards is the only way CBTL recognizes loyal customers yet points cannot be added to TheCoffeeBean from purchasing online orders from TheCoffeeBean . This absolutely makes zero sense. The current system is a good way to create loyal customers or to thank customers. With that said, once you are a loyal customer and spend the amount of money as I do the company needs to come up with a better way to thank those customers because TheCoffeeBean shows the amount of money customers are spending. As much money as I spend I should have a permanent discount on all orders.