Take 5 Car Wash Reviews

I have been a loyal customer for over two years with Take5Wash. I was out of the country for a couple of weeks when I started to receive notifications from my bank that my expired debit card was ran through my bank 12 times in a week and a half. I contacted the location I frequent several times and no one answered the phone. I get back to the states, go to the location I frequent, and inquire with the staff, as to why no one actually reached out to me to verify my card or even ask for updated card information. I was told by staff that they have no contact or contact information with corporate for Take5Wash. This is ludacris! Very disappointed with the customer service provided through Take5Wash. I felt as though the owner of that location or if not in fact, corporate should have reached out to me via phone. Take5Wash, you must do better with your customers if you want to continue to do business…and thrive!

Shelia G

if I would've known it wasn't gonna work at any of the locations where I live I would've got the sticker, however since I downloaded Take5CarWash and got the membership through Take5CarWash , every time I go to the store I have to show them Take5CarWash and open it up so they can open up the gate every single time until my membership runs out, what an inconvenience for the customer, this is not the experience you want to give the customer.

Paid for monthly service. Phone app does not work with local car wash location. Received a sticker and that doesn’t work either. When the local employees look up my account (via phone, credit card, etc) they don’t see it anywhere. Easiest way to lose a customer is not even have your services work.

I used them when they first opened in my area. They had a special where if you got your car washed then you could wash it for thirty. Told the attendant I would have to think about a membership, asked would my card be put in the system. He assured that it would. Checked my credit card statement and found that they have been charging my card without authorization!!!!!

Take5CarWash seems like a great concept and other car washes have mastered this… Take5 hasn’t yet. As of now, Take5CarWash doesn’t sync with my current subscription at the locations I go to, but I’m paying monthly and successfully able to use the washes, yet Take5CarWash says I have a second account that acts like a ghost account that just takes out a second monthly payment so that I get double charged. Annoying app! Be better!

Ever since the changeover service has been sloppy. Today they would not honor what we were told upon changeover that we would be grandfathered in at the original price, now they want to almost double the monthly price charged. There’s car washes on every corner, I’m going to find one that appreciates the business OR get my power washer out and do it myself. Hope you’re having better luck with Take 5 than we did.

A new car wash in denham springs la. I went through and was told before entering there is a 5.00 special for the month and then regular price after that. I was told you can cancel in Take5CarWash any time. I in fact can not cancel in Take5CarWash . They lied to every customer signing up for this. New accounts for new memberships you just got can not even be added into Take5CarWash as of this time. So how do I cancel the car wash that doesn’t even clean my entire truck unless I go through two to three times.

There doesn’t seem to be any way to remove a car, no way to remove a credit card, no explanation on how to use Take5CarWash , no explanation on how to sign up for their family plan, not even any information on where Take5CarWash is accepted (apparently Take5CarWash is not accepted at all Take 5 locations?).

I think part of the problem is that Take 5 is growing fast? At the car wash I usually use, newly a Take 5 location, the attendant had no idea how to use Take5CarWash .

We’ll give them a month or so to see if there is any improvement.

This past weekend I went to get a car wash and was asked to sign up for a monthly membership. I signed up on site and received an email afterwards directing me to download Take5CarWash . I downloaded Take5CarWash , registered using the same information I used when signing up for my membership (as well as sent a copy of my window tag number). I noticed the two weren’t linked. I reached out to customer support and was informed they cannot be linked; I’d have to cancel my membership with the local Take 5 and sign up through Take5CarWash . Why email me about your app if existing members can’t use it?

Bought a coupon book through Take5CarWash . The store in Kokomo Indiana does not honor them as the location shows It is coming soon even though it’s been open for over four months. Tried to get a refund can never get a manager at the car wash. Called customer service and they can’t give a refund unless they know the exact amount and what card you put something on. I was told they can’t look up by order number or by my account number of any purchases. When asked to speak to supervisor, they said it would be 7-10 business days.

Don’t shop or use them!

Simply put. Sign up locally. Make sure you can manage your account online. DON’T sign up through Take5CarWash ! The story is I signed up through Take5CarWash only to find issues of not able to use a car wash (only attempt of the week) and found that the local employees couldn’t find me in their system. Take5CarWash is apparently a 3rd party company. I deleted my account through Take5CarWash and signed up locally… only to find it was continuing to charge me! I couldn’t get through to Take5 customer service and they didn’t reply to my emails or the form I filled out online. I like the car wash service but this experience has not been a positive one.

My husband Michael Gibson gave his all to this car wash worked a job of 3 men most days worked by himself. Management isn’t loyal to their employees AT ALL and Megan didn’t fire James King when he threatened Josiah an that young man was terrified. If your not kissing her behind she’ll conjure up a reason to let you go. It’s sad that my husband gets fired behind not working ONE DAY. If she say anything else she’s a liar Megan need to be fired because she has favoritism loyalty isn’t considered nor appreciated Michael neglected his family for TAKE 5 car wash so many day but that’s my husband LOYAL TO S FAULT. Please don’t consider working for them at least not in Murfreesboro you’ll never get the appreciation you deserve.

You're ripping the entire city of defiance off... everyone is paying for the premium wash.. and they're not getting it... better business bureau, defiance county economic development, defiance area chamber of commerce, defiance city and city, county and community council, defiance development and visitors bureau, city of defiance, the crescent news , any and all business's that are affiliated with a business contract with you, and anyone else I deem necessary will be notified you're stealing from them by not providing the full wash just because you're not providing the product and or products that you say you're waiting on getting delivered... I've contacted you more than 5 times total, I have call logs, recordings, reports to the wash associates that provide internet service to recommend a fix for your wash, and still nothing has been done about it..

The website said, “Download today & get an instant $5 credit!” Went through the whole downloading and registration process, and no credit was loaded. Which goes along with a lot of the other bad reviews questioning the ethics of this company. Too bad, because I would’ve been a loyal customer as it’s in my neighborhood but I’m not down with that.

Horrible app. There are no descriptions for the hat the washes are and you can’t use the washes you’ve paid for without being at the location when you check in. I’m literally sitting in the line of the wash and it says I’m not close enough. My location shows I’m exactly where I am. It’s frustrating because you prepay for washes but can’t use them because you can’t check in.

App doesn’t work like it should. Don’t make purchases in app until it’s fixed!!

1. No accidental purchase safeguards:
I accidentally pre-purchased a wash pack because Take5CarWash doesn’t ask “are you sure?” when you just touch the screen. IMMEDIATELY debits your card on file.

2. Location to use pre-purchased wash pack won’t load, can’t use pack:
I got a wash pack since I have more than 1 car to wash, but the location won’t load for me to us it. If I confirm correct before location loads, it won’t accept the barcode. Thankfully, the staff on site is super gracious as they’ve had to manually let me through twice now, which I’m sure technically costs the company money, or at least that location.

I’m new to Dawsonville Ga. Looking for a car wash, signed up for the unlimited plan and after a couple of washes found out that there were a couple of employees that were so rule and unwilling to do their job, and told me I could always cancel my membership, so I told her I would do that, there is another one just down the street but it always has a line, now I know why…

They have and are opening new locations all the time but for example the Denham Springs, LA location has been open a while and you can not use Take5CarWash there. If they are going to have a location based app they should regularly update the locations for use.

First time I’ve used the mobile app for a car Wash let me say that I love it is super user friendly! I can basically select anything related to their menu or products, even managing my membership in the palm of my hands this is the best way to use a Car Wash today. Thank you!!

Take5CarWash is not just easy and efficient, but I can manage everything from one spot. So much better than I had before & my membership experience has 10x more options/customizations