Enterprise Rent-A-Car Reviews

by Johnellelovesmusic

I was on hold for 16 mins before anyone picked up. I then spoke to rep about picking up my car to tow and bringing me another one. Tow company called me right after hanging up with rep and said he was coming to pick up car, but didn’t have one to bring to me which was a waste of my time and the Tow guys time. I’ve now been on hold again for 13 mins waiting for another rep to pick up. This is absolutely horrible service. To top it off the rental I was given had a bad tire and the the tire pressure light kept coming on. I took it to one location and he over filled tire to 40. I took it to a second location and they told me the pressure light comes on sometimes due to weather which didn’t sound right, but I went along with it since she is supposed to be the Enterprise expert. This has been a terrible experience. I am now at 20 mins on hold without anyone anyone answering. This is absolutely horrific..

Now I’m back on hold for additional 40 mins and still counting and for some reason I don’t think my rental is being sent to my location like the associate told me 3 hours ago.. I’m calling to follow up, but I’m still on hold.. The service is so bad that it seems as though you’re going out of business..

by 4597285😡😡😡

I have been trying to get in contact with ANYONE for the last 1.5 hours. I understand that it is “after hours,” but for a company that charges by time.... it’s astonishing that you don’t have a 24/7 customer service line. 5 minutes after receiving my confirmation email, I went to go change the time (from noon to 6 PM). The price then jumped by $300. A Facebook “representative” told me that you get charged extra for reserving a pick up time closer to the actual pick up date. I’m not sure how 5 minutes warrants $300 extra dollars... or even 6 hours. That’s nearly 1/3 of the price we were already going to pay. Regardless of the reason, this is completely unacceptable. I am absolutely disgusted and will be sure to share this experience with everyone I know.

by Shehade1

I had bad experience with Enterprise specially in Düsseldorf airport.
First time I rented a car they changed it twice, they gave me KIA first then they change it to ford then the ford needed maintenance then they change it to other ford, and I made it clear to them that I’m not going to take KIA again..
Second time I had very good experience with the people in Frankfurt airport, no problem with the car at all and I explained what happened with me to the manager, she said that they are sorry and she gave me free upgrade for the next time..
Then in Düsseldorf airport again, they gave me KIA and the employee was very rude, when I told him about the upgrade and showed he that the manager wrote it on his business card he said go back to the manager and let him give you this upgrade, then he said sorry we don’t have cars, then I found out that they have a lot of cars, they said it’s all taken, so I had to take the KIA and change it after a few days..

by Cmulligan57

I love this office so smooth every time and has great prices so I’m willing to rent Tesla or more exotic cars sadly my last rental had a hiccup and miscommunication due to cell number mixups and lost communication during the rental my debit card canceled due to possible fraud from the rental even though it was me renting the car with my account then enterprise showed up at my house stating they tried to contact me which I believe them but then they stated they were about to put a police report on me for not bringing the car back. Everytime I have rented with them I always end up keeping cars longer if they are fun to drive and I’ve always paid in full day I do bring it in also fully washed inside and out full tank. But this one time my bank closed on me without my knowledge enterprise tried to bully me and now I haven’t paid my bill I want to cause I need to rent a car but feel they won’t let me now due to this incident

by Audiophile14

Generally, I really like EnterpriseRentACar. It’s straightforward and easy to use, and you can quickly make reservations, alter existing ones, etc. But I noticed when I used the website on my laptop that several prices I received for different price quotes of my upcoming trip seemed far less than what I was given on the mobile application.

So I made a reservation on my phone using EnterpriseRentACar , and I was quoted $557 for a two week rental in an economy car. When I went to the website and made the *exact reservation*, I was able to get a standard car for $470!

I live overseas and can’t get EnterpriseRentACar to change my currency from the British pound sterling (also, I live in Ghana so the GBP is irrelevant anyway) to US dollars, so perhaps something got messed up in the exchange rate conversion to USD. But a difference of nearly $100 is ridiculous! There has to be an error. I’m glad I went to the website to straighten things out.

So two big issues for me: changing my preferred currency on EnterpriseRentACar is seemingly impossible (even when using a VPN connected to a US server - AND the desktop website has my profile currency as a USD, but not EnterpriseRentACar !) and the rates vary between the website and EnterpriseRentACar . Not a fan.

by Mikeyknows518

I have always had a good experience renting from Enterprise Rent-A-Car. Sometime I could say it was an excellent experience. I’ve occasionally rented elsewhere, but usually regret it; either the car isn’t maintained well or the service is wanting. With Enterprise I know I’ll get what I asked for, or sometimes something better. If there is a problem, they are quick to find a solution. ... which is why I’m confused by EnterpriseRentACar . I wanted to extend my current rental, but EnterpriseRentACar says I need to contact the local branch where I rented from. When I click “call” it dials the toll free number where my option choice of “extend current rental” gives me the same pointless instruction to “call the location where I rented from.” I had to look elsewhere for the number, EnterpriseRentACar had it, and click on it. If EnterpriseRentACar knows where I rented from and has the number, why didn’t it offer that to me when I clicked the option to extend my rental? Small glitch, but one that would have saved me 5 minutes wasted on the toll free line.

by Publix For Life

When choosing your class it is very deceiving. You have a big picture and disruption of the vehicle only to find out this is just an example of the class. When you look at class decryption it is no easily understood what the differences are. If I click the VW Jetta I kinda expect to get a Jetta (unless previous driver was late, or an unexpected thing happened) you need to be more clear on what the differences are in the classes and you need to make it more clear that it is a class you are choosing not a specific vehicle... also the “economy” class was more expensive... not sure how that works.

FYI. If I could chose a specific vehicle I would pay much more.... say 20-30$ more to know exactly what I’m getting and to have the comfort of a familiar car or to know I’m getting a car I have been wanting to test drive... I’m not wanting to pick a vehicle only to find out what I clicked on (VW Jetta) was actually a Nissan... May be in the same “class”, but it is not the same.

Yall are great. Your people in Athens al are great but I did not like it when that Nissan pulled up and that was the car I was given.

by Mikeyshayne72

I like to rent different cars when I travel to experience something new. The team at enterprise Jason Blvd is always so helpful and they have even made recommendations on cars I might like. I have rented everything from luxury to economy. They have been clean, well maintained and fun to drive cars. Try the BMW convertible or the mustang convertible for fun!!!! When I travel with my family they always make sure I choose a car with enough room.
I believe this is a location where they train management but if I am wrong it should be. Best customer service ever and the ap makes it so easy to choose what you want , make your reservation and you are out the door in no time.

by Rad Dude 2

After trying all the others for years, my wife and I only use Enterprise—why? They’ve just been super helpful, courteous, kind and incredibly reasonable. Their people are nice, smart and capable. And they don’t beat you up over stupid stuff. For example, we had to return our rental car to a different location than we picked it up from because of a snow storm and other issues. Normally you have to pay a huge fee for that but they kindly and easily waived it for us! Didn’t hassle us at all and even smiled when asked about it. They have the BEST customer service of almost any place I have ever dealt with.

by D2THeJ1

I can not say enough about the outstanding customer service that has been provided by Enterprise Car rental. From their Chapman Rd location to their Fort Oglethorpe location. Service has been Superior! Wet have been using Enterprise since December 2019 on a monthly basis. When the Covid-19 pandemic hit, Enterprise never missed a beat!! We will stick by Enterprise just as they have stuck by us. Accommodating our personal needs even through our economic downturn. If there was something they could do; within reason of course it was as if we never had to ask- they just took care of it. I never say I love a service provider, but to everyone who we have worked with at both locations- you have no idea how much we appreciate and absolutely LOVE the way you treat your customers! You guys ROCK OUT everyday in my book!! Thank you from the bottom of our hearts for being a truly outstanding company, but most of all, thank you for being. . . Well. You!!

by Bjones03060

Enterprise left me stranded when the car I rented broke down. They sent a tow truck to pick up the car but the operator refused to replace my rental, saying the location (just 20 minutes away) was closing in 2 hours. So I was left stranded with no car. It took another day and a call to their 1-800 number to get the rental agreement canceled. I was promised a few days free rental for my troubles but that never materialized either. A regional manager was supposed to call me but never did. I got no apology for anything. I had rented over 100 days in the last year. But I will go to another company now. I have one rental left when I return from my trip then I’m done. I’m beyond angry at this point!

by RakDah

I have used many rental car companies across US, but I have finally settled with Enterprise. They have a very precise and professional approach towards the service. The staff is courteous and knowledgeable. Their pricing is transparent aided with online app making the whole experience hassle free. The check-in and check-out is super quick. I have found their vehicle clean and good condition. Enterprise usually give you multiple options in a given category. I am used to their Luxury segment and I have many good cars / SUVs to choose from. I would recommend Enterprise to one and all. Thanks Enterprise for making my travels safe and memorable.

by Lil General .

I’ve always rented vehicles from many different vendors however for the last five years I’ve chosen to use enterprise for the fact that they have qualified representative and they make you feel at home . Most recently on the 2nd September I rented a compact suv to take my family to NC and had issue with the vehicles tire keep loosing air made a few calls to support but was disappointed with the out come. When I returned the vehicle I then began to communicate with the office where I got the rental from and spoke with the manager Mauricio Ortiz who was very helpful and when above and beyond my expectations to resolve my displeasure with the tire issues.
My hat’s of to a company that wishes to make it right . To all involved thank you ..

by Edward Sealy

Since I started using the Enterprise Rental Car app in Dublin Georgia a couple years ago having to travel out of town sometimes twice a month to traveling to Montgomery Alabama to take care of my 93 year old mother with dementia and using Enterprise of Montgomery, I have always gotten professional treatment from the employees and for the most part they have always been very helpful to me in many ways.
Also having the benefits that having EnterpriseRentACar provides has been a great help to save money as well as making me feel that no matter the reason for having to rent a car, I’m covered by the best car rental company available in the nation.
Thank you so much Enterprise for the treatment learned to trust and enjoy. Sincerely Edward Sealy Jr.

by Funky Ladles

I travel several times a year. When I do so, it is generally a destination where I seek to take advantage of an exotic car rental. My contention is that if you are wanting to ride in style, look no further than Enterprise. My rentals have been different Mercedes models, a Porsche and several Corvettes. Be certain to have your private insurance to be top tier with a small deductible. Also, a major credit card that will absorb several thousand immediately. Generally, 2k is a “hold”. Returned to your card when vehicle is brought back in the condition of which it left. Super friendly and extremely helpful from West Palm Beach, to Miami Beach, to San Diego. I can always count on them to help make my trips memorable. Enterprise has never done me wrong, and I am dedicated to their brand..for life as a result.

by 11171944GS

South Holland is one of my recent fave Rental locations. I’ve been renting from Enterprise fir about 10-12 years now with Hmmnd In being my first love for the very same reasons #Lexxy gives great customer service then onto Indianapolis Blvd#Teddy is a fave there now South Holland is a more recent fave for a year now #Chris (Mngr) whom I heard has gotta Promo CONGRSTS!!! My fry#Mike & the two ladies were awesome as well. I just recently met #Malik at the #SouthHolland Location whom fell right in line with the others there. Giving myself & my brother Excellent customer service as the others U GUYS ROCKS!!!! I rent quite often From Enterprise while I just recently relocated however, whenever I’m in town visiting my children & family I look forward to their great hospitality & warm hearted customer Service 👍🏻🥰

by RoadWarrior57

I’ve had a relationship with them for a long while , and I’ve used their services in a few states . They have been wonderful to me. They are pleasant , and accommodating ,they’re always seeking to make sure I’m satisfied . The vehicles are clean and sanitize and just to make sure I’m safe , most times there’s a sanitation wipe in the car, so if I have any doubt about the effort to keep me safe , I can touch it up myself before driving off. The rates are great and they keep up with my upgrade and opportunities to get better deals all the time. Every time I see or hear of car rental ,I look for Enterprise , it’s the best Rental service out there . Just want to say Thank you to a great group of people over on Atlantic and Bowlan , Eric , Keenan and all the other wonderful people at the Branch .

by Wildwood Fran

The gentleman that work at this enterprise, Phil, Christian and Nick are the greatest employees at enterprise. They are always courteous and always go above and beyond to accommodate my needs. With every reservation (and I use enterprise twice a week) I never have to call them to schedule a pick up. They have the two gentleman Bob and John that maintain the vehicles as far as cleaning them, arriving at my house 15 minutes prior to my reservation time to give me a lift to their office to pick up my reserved car (which I would like to add that they are also great employees that work there.) I’ve been using enterprise for well over 4 years now and this is by far the best enterprise that I have used. They are always 100% on their game and it’s a pleasure to have each and every one of them take care of my needs. I hope this review makes its way to the corporate office, and if it does- you guys have a great team on Orchard Park Rd in West Seneca NY!

by ManiStayFlii

Why can’t you request pickup when you’re making your reservation on EnterpriseRentACar or online?! If I make a reservation on the phone I can request a pickup, but even then I’m usually reserving a vehicle not available so they usually call me to refer to another location and not because they’ll be late to pick me up. So I’m still having to call to wait on a pick up or search for an available rental. Since you can make reservations still when they have no vehicles available apparently. Every time I have to call before my reservation and try to get in touch with someone at the office to get put on the pick up list. And most of the time I don’t get picked up until after my reservation time, which is a bit irritating. I rent from enterprise all the time and always need to be picked up. It’s inconvenient and annoying that I have to go out of my way to contact a human person that can help me set up, being picked up.

by Camillacaye

I am writing not to make a review on EnterpriseRentACar really but I want to make a review on the customer service in the locations I use. I have rented over 10 cars this year from you and I have tried to gain information by calling the sales person at the locations . All they do is direct me to online or EnterpriseRentACar . I really needed help in trying to figure out and upgrade and redeem my points and it was dis heartening to try and give business to a company and be practically turned away because no one can help me only EnterpriseRentACar or online can . I’m in retail and I’m not sure how many clients we would get back if we asked them to refer to our website or Instagram page .
Just making a comment ! Again - I only need help with an upgrade and to redeem my points
Thank you

by I Hate Leafy Now!!!!

I am sick and tired of your screwed up app. And making and having reservations CONDIRMED on the pp only to have them close me the next stab and say no car re bailable. The availability of cars to rent at this location is abysmal. They have a horrible record. You set up a reservation on EnterpriseRentACar only to have them inevitably call you the next day to say they have no cars to rent. This happens with such high frequency that there is a problem. In my experience, it doesn’t happen at other locations. Just here in Yukon. Why no cars to rent??? This happens way too often. This is a problem of long standing and because it’s a problem of long standing one must wonder why hasn’t corrective action taken place. Why don’t they get in other cars to rent like other locations. This is a car rental place that chronically has no cars to rent.

by GoNoles94

I’ve tried calling the Southeast Shreveport store on several different occasions. I think I’ve only gotten through one time. It’s frustrating because when you need to extend a day rental, call for pickup to the store or confirm the right vehicle is ready you can’t get through. Worse, many times after waiting for 15 minutes on hold you get the fax line tone. When you call the national number they tell you have to call the actual store number. I value other aspects of Enterprise car rental, but I hope they can improve on their customer service via phones in the future.

by Nickmans Exhausting

I am unable to make a request through your site and called rental location to request a specific type vehicle. I do not feel that my request was acknowledged and have little to no confidence my request will be accommodated.

Associate at Greenville Texas asked me for my phone number. I ask could I provide my confirmation number for upcoming rental. She took my confirmation number and then asked once again for my phone number.

All of this information is on my reservation and I truly felt that my request was more of an inconvenience and disregarded once I hung up.

by Skippermeow

I traveled in my job for years, my first and most often choice was always enterprise car rentals. In addition, when I purchased a near new pickup truck last year, I went to enterprise after finding a brand new pickup wasn’t such a great deal for my purposes. I purchased a enterprise used truck, saved nearly 15,000 over the best deal I found from dealers.
I love my current year truck, my biggest drawback is my wife prefers the truck over our other car, she formerly drove. I think her next car will be a truck! Thanks to the hundreds of employees at enterprise I’ve dealt with for always being so nice.

by JVFitPro

Thank You for really thinking about how you can make our rental process so simple to complete. I love how you already know my preferred pick up and drop off location. Setting the date and times is so easy to do now. It used to be so hard to redeem your points before and now it’s a quick click and you update our final price and show us the instant savings from using points. I can go on and on. Thanks Again! It had been about a year since I rented and I am happy with the amazing improvements you have made. Looking forward to more rentals with y’all 💪🏽

by CriseldaApril15

It’s been more than two weeks now and you have not fixed this issue: When I logged in to my Enterprise Plus account and try to access/open my future rental reservations - I could not do so. It’s always telling me, “We’re sorry but it looks like either our services are temporarily offline or you are not connected to the internet. Please check your connection or try again later.” The word “temporary” is a misnomer here because it has been two weeks ago since this message first popped up! If I needed to modify or cancel my existing reservation I had to go to your website. So tell me what’s the use of EnterpriseRentACar ?

by Jules2324

Enterprise always makes renting a car so easy. All those super cheap budget rental companies have left me frazzled after every rental experience. I’ve always regretted it. Since using Enterprise, I never want to go to another rental company again! I love how they pick me up from my house for free, and always in the vehicle I’ll be renting, so I get a preview of what to expect. The process is the easiest and fastest ever- and the price is always what they said it would be. Never a hidden charge. EnterpriseRentACar fulfills every possible need, and makes it so easy and simple, a great-grandma could figure it out! Great job, guys!