Contact TinoSec Support
Company Name: Shenzhen Yueying Industry Co., Ltd.
About: TinoSec(ProY) IoT webcam enables you to connect with your family anytime,
anywhere through real-time video and audio, all at your fingertips. Simply tap
your phone to remotely initiate two-way conversations with your loved ones.
TinoSec Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit TinoSec(ProY) Website
Privacy Policy: https://qin.tuyacn.com/app-agreement/en/1200868333/v1.0.0/2/smart/app/package/1200868333/serviceUrl_1645161661060.html
Developer: Shenzhen Yueying Industry Co., Ltd.
4 Most reported problems 😔💔
I need you to advise me on how do I delete videos and stills captured from my cameras on my Android phone. thanks
Camera is not worth the money
by #1 Tankk
This camera, which has night vision, doesn’t work at night. It doesn’t work half the time and if I get an alert, even though I’m paying monthly for a subscription, doesn’t store the alert to the cloud. They e charged me twice for one month and yet says I have no cloud service. Do not buy it. It says it is from America, the subscription is in china.
-10 STARS!!!!! DON’T GIVE THEM YOUR CREDIT CARD INFO
by Deeeeeseee
The device is actually pretty decent, however once they have your credit card info they won’t stop charging you after you’ve canceled. “Cooper” from their customer service “team” was of no help and now they’ve disabled the chat function in the app so I still can’t get a refund. Don’t fall for the scam, but from somewhere reputable…
Trouble with the app right out of the box. But fixed
by After_shocks
I installed the app and went to register. The app just stayed stuck on a white screen and you couldn’t go any further. This is the only app to control the camera so without it it’s pretty much useless. I tried it again the next day and the app was back online and was able to register no problem. The only thing I can think of was that there was some sort of internet blackout to the China servers. Anyways, I was able to pair my camera with the app and got it working. I have to admit that after that brief frustration initial period of set up, the camera did work pretty good. Picture is very nice and the motion tracking works well. I’m half and half on recommending this camera. I like the features and the picture quality. When it’s working it works good. Will there be server downtime again? I can’t say. Just remember to read their terms of service because they do collect information such as assignment of personal number ID for identification and facial recognition and more. So it’s up to the individuals if you want to be exposed like this.
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- If you are a TinoSec customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TinoSec.
