DSDLink Reviews

DSD link is one of the worst apps I use. It is impossible to find product or if I can find the product, I can’t locate the correct package. Information is always out of date or not applicable. Notifications are inaccurate. Orders that are not “routed” disappear into the either. Eagle Rock reps have no visibility into orders and when ever there is a problem, I have to provide them with the order I placed again because they can’t “see” the order. They always have to contact the warehouse just to figure out what I ordered. It is rediculous. I can not stand DSD link.

The system is riddled with bugs and doesn't update properly. It won't let me remove products ordered for specific events or substitutes for out-of-stock items. It also retains products that haven't been ordered in six months. The sales volume filters are completely inaccurate. The situation worsens with each use, and it won't let me remove items from the order guide that I haven't sold in over a year. Please fix it.

I have to use DSDLink to order product. It’s always been dog poo. Now it takes me to the review page after submitting an order. So here’s my review: This was written by people who warehouse. It feels like an inventory app that they quickly converted into a customer ordering app. Extra steps. Extra pages. Everything takes 3-5 clicks to add products. Like sometimes I want to spend money but get annoyed at how difficult it is to spend money. So I rush out.

Very convenient as opposed to making sure I’m here on the days a vendor is scheduled to come. Although there are a few things that could help so much. The product tabs being a little more divided as to showcase your “all products “ menu. Sometimes I need things but don’t know exactly what and having to go to all products and scroll through the entire inventory is too much sometimes. I’m sure I’d be ordering more if it were more convenient. Also separating the bottle and can options would also help. I’ve accidentally ordered cans a few times.

I like this one because I can enter items and it saves them in the shopping cart until I send the order even days later. As opposed to another distribution app that clears the cart at midnight everyday unless you have placed the order

Could be easier to use when trying to look something specific up

I am a little put out that I get charged for buckets and inserts I feel that as a loyal customer we should get at least one order of them as a promotion for your business.

This was very easy to use & order our next shipment. Like it.

I will say dsd link mobile has come a long way from when I first started using it. Good app but once in a while there are changes that happen and no one receives any notification about it.

There needs to be a messaging or chat room, available for representatives at city and Coastal. We need to be able to communicate with them if we need new tap handles for new beers that we’ve never had. And a spot to put available kegs for pick up.

Straightforward, intuitive interface that’s reliably functional except for one thing:

I’d give five stars if the actual order page would more clearly let you know when an item is low or out of stock…

Sometimes that’s on the order page, but it’s small text. IMHO, this should be more consistent with larger and bold (if not highlighted) text

Fred is incredible at what he does. Always present of us with plenty of FaceTime at our location. He hustles hard and makes sure we get everything we need.

From our perspective he is a great asset.

Our customers have adjusted incredibly well to using DSD link. The sales reps now have more time talk about industry trends and new products rather than taking orders by hand or email.

Can’t place my order from Wi-Fi because my restaurant is based out of a Florida server like most corporate restaurants are.

When it’s not glitching, it’s an amazing app. However, as much as I enjoy having almost complete control, I’m sure Adams and Coastal enjoys those checks too. I’m always adding something new 😊

This makes ordering at my restaurant much easier, I’m able to see available inventory and new products whenever needed.

I like the updated DSD Link. Like the timely deliveries. Still a little problem keeping items available in stock. Many things are this way. Keep poking along.

This makes ordering so much easier

App is easy to navigate , Erik in sales is helpful with reminders of order days ( since we only order every 3 weeks ) , and delivery is never an issue . Thank you

This page is very confusing, you try to search a product and nothing comes up. So I have to buy from different distributor