Citizens Bank and Trust Reviews

Citizens Bank and Trust Reviews

Published by on 2026-01-21

🏷️ About: Bank wherever you are with the Citizens Bank & Trust Mobile App. Available to all Citizens Bank & Trust online banking customers, our app gives you the ability to manage your money anytime, anywhere.


       


Overall Customer Experience 😎


🤬 Negative experience
69.2%

😎 Positive experience
30.8%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 1,438 combined software reviews.

Is Citizens Bank and Trust Safe?
Citizens Bank and Trust appears generally safe, but use with caution.
30.8/100

  Safety Analysis »»

Is Citizens Bank and Trust Legit?
Citizens Bank and Trust appears legitimate, though exercise caution.
30.8/100



Read 10 Customer Service Reviews 😠💢

4.9 out of 5
Disappointed

8 months later and my phone app is still awful. I don’t receive email notices for received/approved mobile deposits and emails were my only receipts for our business. Usually after two mobile deposits CitizensBankandTrust kicks me off. Our business account has been charged $5 monthly since March 21. If they get it removed they just add it to the end of the month. I have reached out numerous times and to my dismay have received nothing so far.

Too small

So, we finally get a new app and it doesn’t look any better than the old one. I have an iPad. My mobile app on my iPad now has a screen view that is about 2” x 4” and too small to see. I guess I can use the desk top, but need the mobile one for check deposits. People’s bank of North Alabama has a great app if you want to see how it’s done

Very bad the worst l have seen

Bad App very bad

Login Problems

Unable to use Face ID, keeps saying I need to validate my information no matter how many times I do and I’m constantly being forced to change my password.

Good app

Been banking with them for over a year and best bank I’ve been with so far! There mobile app and fast balances widget come in clutch! Plus I love that I can add the debit card to Apple Pay! 🍕🫔

Convenient for change

Thank you to to the creators of the online bankinging

Problems

I have problems login in.

Transfers

This is easy and saves us a lot of trouble. Thank you.

App isn’t working

Can’t login

Love it!

Love CitizensBankandTrust . Very easy to navigate.



Is Citizens Bank and Trust Safe? 🙏

Citizens Bank and Trust appears generally safe, but use with caution. JustUseApp Safety Score for Citizens Bank and Trust is 30.8/100.
This assessment is based on our NLP analysis of 1,438 user reviews. Combined with the app store average rating of 4.9/5.

Safety Analysis

93.3% of users say app is safe 👍
93.3%

4.9% of users have some concerns ⚠️
4.9%

1.8% of users say app is risky 🚨
1.8%


Is Citizens Bank and Trust Legit? 💯

Citizens Bank and Trust appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Citizens Bank and Trust is 30.8/100 .
This conclusion is based on analysis of 1,438 user reviews.

🔏 Privacy & Data Safety

Citizens Bank and Trust collected the following data from you:

  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics



How was your experience with Citizens Bank and Trust? Post a Review




Features

Check your latest account balance and search recent transactions by date, amount or check number.

Send money to anyone by using their email address or mobile phone number.

Touch ID/Face ID allows you to use a secure and more efficient sign-on experience using your fingerprint or facial recognition.

Submit check deposits using your device’s camera.

Find nearby branches and ATMs using your device’s built-in GPS.

  Contact Support
Developer:
Citizens Bank and Trust AL