WHBM White House Black Market Reviews

Sadly Returns/exchanges are not overly welcome at the boutique I frequent. For example: I had been told by customer service that in order to take advantage of the next days 20% entire order sale that I had to buy everything again and return the first order!? I thought that was not very good service but he said it is policy. I spent a small fortune renewing my wardrobe from this boutique because I love the classic style and have many things from early 2000 still in my closet! So, I brought back what I initially ordered to get an immediate refund (the wait is not acceptable online; I’m not a wealthy woman!) and was in a hurry to make a play at 5:30 that night… I forgot my phone at home and therefore, could not locate the order for one swimsuit to exchange. Nina called customer service and was on hold for literally 45 minutes as I asked four times (at first very sweetly) to just return the money for my returns and let me come back another time with my phone to easily find the order because I was going to be late…she actually said in a spiteful tone that she “wasn’t going to hang up on customer service now after all this time” my friend and I never made the play. This sort of lack of respect is not acceptable especially when the customer is trying to comply just as told. Anyway, from now on if I continue to shop here I choose to do on line shopping only. Plus side, there is more online to choose!

On November 9th, I visited the store. My personal favorite store is where I love to buy my business outfits. I get compliments everywhere I go when it comes to my wardrobe. The only issue I have is the store manager. If it wasn't for i believe her name is Josie per the receipt, I would not be coming back due to the managers horrible personality and behavior. Ms. Josie is the reason i keep coming back and continue shopping due to her wonderful customer service. As soon as I walk in and she's working, she greets me and makes me feel comfortable, and even assists me in choosing my wardrobe. She knows how to make a customer want to shop and feel comfortable. She has store manager energy, and I feel she represents the brand on point since I keep coming back.

There always appear to be technical difficulties on WHBMWhiteHouseBlackMarket. I wish the filter system worked better. For example, if offered in P then show both options rather then only showing in the P view. And, when I try to purchase and an item is no longer available, it doesn’t show which item. When I try to call, I just end up hanging up after 20 min. This has always been one of my favorite shops but I wish it would do better in customer service.

WHBMWhiteHouseBlackMarket just keeps getting worse and worse and now it can’t get any worse because it doesn’t even work! I love WHBM but there utter lack of caring that WHBMWhiteHouseBlackMarket doesn’t work and the frustration it is causing their customers is concerning. Get it together either fix WHBMWhiteHouseBlackMarket or take it down.
And if you update WHBMWhiteHouseBlackMarket can please stop it from constantly losing the wishlist? What’s the point of a wishlist if it is always getting wiped out.
I find WHBMWhiteHouseBlackMarket so frustrated I don’t even end up browsing using the online version and that means a lost sale every time because it was rare I looked and didn’t buy.

Using the site directly from the internet offers more features than this WHBM app. Ive tried it numerous times at first thinking there might be a learning curve. No, WHBMWhiteHouseBlackMarket it limited. Over and over again it seemingly randomly refuses to load a specific item to display details, more photos, etc. Given an “oops, try again” prompt I uselessly have hit this button again & again. It does not help. Also, if the “what to wear” the item with feature is available, then it’s well hidden as is the option to write a review. Shopping online should not be challenging nor frustrating, it should be fun. It should also not take customers an inordinate amount of time to learn WHBMWhiteHouseBlackMarket , rather it should take no time at all. This company gets thousands of my dollars per year, yet they never seem to listen to any of their customer feedback never mind mine. I fear this review is useless in this regard. Si, please just avoid avoid WHBMWhiteHouseBlackMarket. You will be better off.

I have wasted over 3 hours over several days trying to view items where the item and photo will result in errors so you can’t even add the item to the bag. When I finally have over $1800 of merch in the bag, WHBMWhiteHouseBlackMarket crashes resulting in zero items in the bag. After reboot and refresh nothing is there. This is beyond frustrating. I actually went into the store yesterday because WHBMWhiteHouseBlackMarket was horrible. When my size wasn’t there in store the rep said it’s online and available. Why can’t this be a seamless process like it used to be. I have also had to re-register for the new rewards program a million times. What the heck happened to the old WHBM? This is beyond substandard for any online retailer.

FIRE YIUR WEB DEV TEAM. This should be an embarrassment to the brand but more over you are losing business. Don’t be difficult on the purchase. That’s 101.

I tried to order 4 different times. One item is a gift and I selected the gift receipt and gift bag and wrote a message. Then WHBMWhiteHouseBlackMarket took me to a new “shopping screen” and I was unable to get back to my order. Had to redo it. Also did not give me an option to ship the gift to a different address. My items disappeared from my shopping bag several times and I couldn’t apply my discount because it didn’t recognize my email even though I’ve been shopping at your stores for years and get 5% off everything when I make purchases in the store. I even resigned up with my husbands email to get the Online discount and at check out no discount was applied. I won’t shop at your store Online ever again.

So many issues with WHBMWhiteHouseBlackMarket !! I’ve had to buy s verbal pieces twice in order for the item to leave my cart!! I live Several hrs away from the closest store. Having WHBMWhiteHouseBlackMarket is great!! When it works! Also, it needs to UPDATE the out of stock. If it’s no longer available then it should be removed. Don’t give me the option to ‘buy it’ when it’s not actually available. Going to rethink my love for the his particular store. It’s costing me more in shipping charges than it worth. Think I’m done with WHBMWhiteHouseBlackMarket .

I tried to use this several times. First, there were items I could not find here. Second, it didn’t always recognize the shopping cart I had on the website. Third, it didn’t seem to credit the local store that I use so I was afraid they would not be recognized for the referral emails.
Finally, today, I added a shirt, went to checkout, could not find it on WHBMWhiteHouseBlackMarket , re-added it only to find it there twice.
Went to remove one of the shirts (same size, same color) and removed both. That shouldn’t happen. I only noticed because of the price changes. Not inspiring any confidence.

Please show a picture of first item purchased so we don’t have to try to remember the order number to view order and return status. Also, return user to the order menu list rather than back to your main menu so we can continue to search orders without the extra step. Search by gamer type needs improvement. Allow filters by garment TYPE, style, size, etc.

Glad to see you’re now offering an app and look forward to seeing the improvements.

I love shopping online at WHBM but WHBMWhiteHouseBlackMarket is riddled with glitches . I have an iPhone and the default browser is safari . I had to call almost every time I wanted to make a purchase on WHBMWhiteHouseBlackMarket because the order wouldn’t go through and customer service will tell me that it’s because I own an iPhone and WHBMWhiteHouseBlackMarket has problems /glitches with this browser . I’m asking you ; at least 50% of the customers have an iPhone, so why doesn’t WHBM take care and resolve those glitches so we , the customers of WHBM won’t have to spend almost always close to an hour waiting in queue for a customer service representative.
I would except much more from a hide end company like WHBM and I would expect them to get on top of it and resolve those glitches that we , the IPhone users keep encountering .
I hope someone in the upper management of the WHBM sees my review and will finally do something about it ! Thank you !

When ordering it requested my email address then my password, I spiraled into a loop which would not let me out of it. Next it told me to use another email address, I only have 1. It was me but did not recognize me. When I saved an order in my cart from last week it did not highlight it but
I could faintly see it and I kept getting an error message so it took repeated times to enter items in the cart. Online shopping should be easier not wast time fix WHBMWhiteHouseBlackMarket.

98% of my clothing is WHBM purchases. I shop here regularly. I love shopping online and in WHBMWhiteHouseBlackMarket . WHBMWhiteHouseBlackMarket is glitchy at best. I can never get into my “favorites”. It shows that I have some items saved there by when I try to access that tab I get the same “retry” message. I have tried rebooting my phone, turning off my VPN, deleting and reinstalling WHBMWhiteHouseBlackMarket and nothing works. So, it’s useless to save any favorites as they will be forever sucked into the hole of no return.

I purchase most of my clothing here and on the phone app, it is SO frustrating that when I keep a running list of things I want to purchase, the list will disappear. Now it won’t even save my favorites. As soon as I favorite something the number goes up and then when I go to the list it all disappears. I really don’t have time to to go through the whole website every time I want to purchase to remember what I was interested in.

Love the design of WHBMWhiteHouseBlackMarket. So easy to check on what is new and what is on sale . I enjoy adding items to my favorites. It gives me a chance to keep my clothing and accessory choices organized into needs and/or wants. WHBMWhiteHouseBlackMarket automatically adjusts availability and price changes. Really enjoy WHBM with their beautiful line of clothing and accessories. I am 75 and can always find something appropriate and very special even at my age.

I have been on WHBMWhiteHouseBlackMarket several time to place an order because WHBMWhiteHouseBlackMarket continually would become frozen as I tried to complete my purchase. If I wasn’t in love with the items, I would have given up a long time ago. I estimated that I had to try over 10 times to make the transaction complete.

The Favorite feature is not working properly. My faves are saved. When I log back into WHBMWhiteHouseBlackMarket they are gone. For a while it showed the number of my favorites but the image and info did not appear. Now i have to take screenshots since Favorites is useless at the moment. Please fix it.

I’m in love with WHBM’s quality and feel. I’m going to be a customer for life if they keep the good stuff coming, like they have for years! I’m specifically gray for making quarterly sale’s and rewards, which makes this high end clothing affordable, even for a single mom like myself !

It is difficult for me to find clothes that fit well and are good quality. I know when I get something from White House Black Market it will last forever and the styles are timeless so I never feel out of fashion. I have never had a disappointing purchase.

I am not happy with your new reward system. The old system was much better. You got more off total price, depending on amount purchased, and it was immediately.
Reduced sale price items are not as good, nor is your discount on total purchases made.