Contact WHBM White House Black Market Support

by Death God 187

Sadly Returns/exchanges are not overly welcome at the boutique I frequent. For example: I had been told by customer service that in order to take advantage of the next days 20% entire order sale that I had to buy everything again and return the first order!? I thought that was not very good service but he said it is policy. I spent a small fortune renewing my wardrobe from this boutique because I love the classic style and have many things from early 2000 still in my closet! So, I brought back what I initially ordered to get an immediate refund (the wait is not acceptable online; I’m not a wealthy woman!) and was in a hurry to make a play at 5:30 that night… I forgot my phone at home and therefore, could not locate the order for one swimsuit to exchange. Nina called customer service and was on hold for literally 45 minutes as I asked four times (at first very sweetly) to just return the money for my returns and let me come back another time with my phone to easily find the order because I was going to be late…she actually said in a spiteful tone that she “wasn’t going to hang up on customer service now after all this time” my friend and I never made the play. This sort of lack of respect is not acceptable especially when the customer is trying to comply just as told. Anyway, from now on if I continue to shop here I choose to do on line shopping only. Plus side, there is more online to choose!

by Jacey2c

Using the site directly from the internet offers more features than this WHBM app. Ive tried it numerous times at first thinking there might be a learning curve. No, this app it limited. Over and over again it seemingly randomly refuses to load a specific item to display details, more photos, etc. Given an “oops, try again” prompt I uselessly have hit this button again & again. It does not help. Also, if the “what to wear” the item with feature is available, then it’s well hidden as is the option to write a review. Shopping online should not be challenging nor frustrating, it should be fun. It should also not take customers an inordinate amount of time to learn the app, rather it should take no time at all. This company gets thousands of my dollars per year, yet they never seem to listen to any of their customer feedback never mind mine. I fear this review is useless in this regard. Si, please just avoid avoid this app. You will be better off.

by Eneetra

I have wasted over 3 hours over several days trying to view items where the item and photo will result in errors so you can’t even add the item to the bag. When I finally have over $1800 of merch in the bag, the app crashes resulting in zero items in the bag. After reboot and refresh nothing is there. This is beyond frustrating. I actually went into the store yesterday because the app was horrible. When my size wasn’t there in store the rep said it’s online and available. Why can’t this be a seamless process like it used to be. I have also had to re-register for the new rewards program a million times. What the heck happened to the old WHBM? This is beyond substandard for any online retailer.

FIRE YIUR WEB DEV TEAM. This should be an embarrassment to the brand but more over you are losing business. Don’t be difficult on the purchase. That’s 101.