Contact Whole Foods Market Support

As of this time, the short description for this app is “Get the most out of every shopping trip.” That’s a sweeping promise, and it’s understandable that people who are looking to save time, not money (a major target audience for Whole Foods) would be miffed to download the app and find that it’s useless for them. I’m looking for an app that will let me minimize my in-store time during the COVID epidemic - thanks to all the negative reviews, I looked at the reviews before downloading and know this doesn’t have the functionality I need. But I’ve apparently downloaded it in the past, which means it would take less time for the marketers to fix this than the time I, personally, have already spent figuring out that their idea of “get the most out of every shopping trip” is very limited compared to mine. The app for Aldi does basically the same thing as this one and is rated 4.8 stars, because the short description accurately describes what the app does. Years worth of negative reviews, and Whole Foods still hasn’t made this simple fix?!

I’m a big fan of Whole Foods. During the pandemic, I had a good sized order from them each week and 99% of my groceries came from them via delivery. Then Prime Deals and sales on proteins were all limited to in store only. The nearest Whole Foods to me is 25 minutes away. As a result, I’ve gone from a weekly order totaling well over $1,000 a month to $0. It is not convenient for me to spend an hour driving plus a good hour spent in the cramped Sacramento store, all while still in a pandemic. And let’s be honest, delivery is super convenient and keeps the lines shorter and aisles less busy in the store. It’s a win-win for everyone. Love WF but I feel I’m being punished for taking advantage of delivery and it just doesn’t make sense for me to shop there if I’m not eligible for their sales as long time prime member and WF shopper.

My wife and I have tried on several occasions to use this app to find what specific items are in the three stores that are next to us. In our frustrations I have decided to give them a phone call to determine if there is something I can do to use the app better since we were not getting anywhere. Calling them was also useless and a waste of time and all I heard was thank you for calling us. At this point downloading this app is a waste of time if you’re trying to get information about products in your local store and they don’t even wish to correct the problem with Feedback.