Contact Thrive Market Support

I heard that Thrive is Costco meets Whole Foods- doesn’t seem like it. I’ve been vegan for 10 years and shopped at Whole Foods, Sprouts, and Costco over other big chain supermarkets (Safeway). I know a thing or two. Let’s talk about the market. The prices at Thrive are the same as Sprouts. Moving on to the membership. I got a free membership being a veteran ($60 value). If I had to pay, I don’t see that I would actually save much by shopping at Thrive, unless I shop here 4-5 times a month with at least one product purchase per visit. Then it may be worth it since they have this Thrive cash back program. Products ship within 24-48 hours. If it’s the same price as buying at the store, I feel free shipping is expected. Also, if the local stores are offering the products at the same price and you can pick it up immediately, why bother ordering online? Now the app. There’s a filter for some things, but overall the presentation of the products is not organized. The presentation feels overwhelming and puts you in a maze. I used the search button to get what I needed and bounced. Overall, I would say Costco or Sprouts have the same or better deals. I wouldn’t recommend Thrive Market or the Thrive app.

I placed my first order online. I noticed it came with a “free” thirty day membership that you could cancel at anytime but would automatically charge approx $60 in 30 days. Given my hectic lifestyle, I wanted the opportunity to try the service without the commitment, so I immediately tried to cancel. If I was happy, I would consider joining. But since the fee was set to automatically charge upon 30 days and I didn’t want a surprise fee, I decided to cancel the membership, then make my decision. Then things really went south. First, the cancel button in the app takes you nowhere. Second, I went on chat to cancel, which was a tedious process with slow response times. While on chat, I was actually told that I couldn’t cancel until 5 days before my 30 day membership had expired!!! False!!! That was not in the agreement. And if that’s what you’re telling people, I truly hope you get subjected to a class action lawsuit. After much debate, they finally agreed to cancel my membership. I went ahead and cancelled my order too. Who needs these headaches and snake oil salesmen? NOT ME!! Looks like some great products. But, your business model and integrity needs some introspection.

I signed up for the free trial a few months ago, then cancelled it a few days later because the service wasn’t something I was interested in. I was charged the yearly fee without my knowledge, so I contacted Thrive Market and got refunded for the charge. I thought I had deleted my account and removed my card details, but a month later they charged me the yearly fee again. I contacted customer service (through my account), and they said that there was no account associated with the email (while I was logged into the account). I don’t understand how they charged me when they had no record of my account. Now I’m waiting to be refunded again, and will need a letter from the service so my bank can refund me for the overdraft fees I was charged, which would not have happened if the service had not charged me at all. I do not recommend Thrive Market AT ALL. Their customer service has been helpful with taking care of the issues the service has caused me, but that obviously does not make up for the hassle I’ve had to deal with.