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Got $90 Texas Roadhouse gift cards from them a year ago and I didn't get to spend it cuz of covid and the closest restaurant is an hour away. Then I tried to use them last week when we finally visited the restaurant and were told the cards were invalid (=already used). That was our first time visiting the restaurant for the past year so there is no way we could use the gift cards. Then I contacted the Raise customer service and they refused to do anything to this. And they sent me to ask Texas roadhouse for help. Yes I did. Then Texas Roadhouse told me the gift cards were used in Maryland!!! And I'm in Texas and never been to that state!!! The Texas Roadhouse customer service told me RAISE is a very bad company and not their official gift card selling company. They have warned this company numerous times of their miserable behavior. For this case it's if you do not use your gift cards right away after purchase, they will retrieve your cards and resold them to someone else. And when you find out they will say oh it's not their fault and send you to contact the card issuer company like what they've done to me here. Such a shame for a company to exist and operate this way. BUYER BE AWARE and DO NOT do any business with this company.

I never even got to talk to anyone. I have a card I need to sell. I have my correct password, but they’re paranoid because I have a new phone. Whatever, but even though they supposedly have multiple ways of verifying my identity (per their website), they will ONLY use the phone number attached to my work desk (I’m not at work now, and won’t be back for a few days) to attempt to do so. Other apps and organizations give you the option of contacting you through another number or email - this one does not, it just keeps pumping out codes to the same number. So I called their help line to get it straightened out. Had I gotten a recording that said “Our office is currently closed” - all right, fine. Instead, I got a recording telling me to make a selection, then I got put on hold, then I got hung up on. Then I tried again and got hung up on again. The fact that they can’t work our alternative methods of verification (it’s 2020, for God’s sake) or how to either get their people to answer the phone, or make a “Sorry, we’re closed right now, try again during open hours” message, makes me think they don’t quite have this figured out.

Thought I’d get a simple process m. Purchased two PlayStation and Macy’s gift cards, but couldn’t send as a gift. Had to screenshot the cards to send. Later discovered a Raise cash section and noticed that here was space where you could purchase and send as a gift. WHY??? Why are there two places/methods to purchase gift cards, one for Raise cash and one just in general. What’s sense does that make? Of course I want to purchase a gift card and receive a reward or cash back, isn’t that the purpose of the app??? To add insult to injury the initial Macy’s card I purchase I still have not received, says it may take up to 24hrs. Why? Still haven’t gotten it. Tried to purchase the Macy’s card to other way via Raise cash, would not process. Got a response, “Could not process, please check your account before submitting again.” Terrible! Now I can’t even log back into the app to follow up with my purchases. Great idea but it’s currently being poorly implemented. Feels more like a SCAM than a service! I’m done.