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About: Surplife is a smart lighting control APP. Add and control multiple devices to
the app so easy.


 
  2025-01-20

Surplife Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: cnzengge@gmail.com

Website: 🌍 Visit Surplife Website

Privacy Policy: https://faqsys.magichue.net:4489/zengge_privacy_policy_surplife_en.html

Developer: JM Zengge Co., Ltd








3 Most reported problems 😔💔

4.5 out of 5

It was ok…

2024-11-25

by Fix Vid Did So FCC

When I first got the app, everything worked perfectly! That was until a couple days later when it stopped working. It would be disconnected 99% of the time. I did just get new internet. However, it was always connected to the new router, so it couldn’t have been that. It said that my phone needed to be closer to the router, so I did that and nothing changed. I don’t really know.

1 set of 2 stopped working

2024-11-26

by Hayestexas

I purchased two sets at the same time and after a short time one set completely stopped working even though I’d had NOT made an change or adjustments since initially setting them up; the 2nd set continues to work fine. The app is busy and should be simplified.

Easy to use but…

2024-11-27

by -Jeff007-

App is very easy to use for the basic functions but some themes are extremely limited. For example there is currently only one single choice to pick for Thanksgiving for curtain lights. And it is an animation of a turkey on a platter which is fine but it also happens to be one that is very difficult to tell what it is when using curtain lights. There is not a good animation of a Turkey or several ones to pick from.

Also, the DIY section is very clunky to use. And I wonder how the developer actually makes the animations that they seem to very occasionally add anything at all to the cloud library. I was hoping the “ever changing updating cloud library” could have content added to it by all end users to vastly expand the selection but it seems only the developer does it, at least that’s what it looks like. I have had these curtain lights for about 4 months and only 2 animations of The Wild Robot have been added since. These of course have nothing to do with holiday themes…that’s usually the whole point in having these types of lights, at least it was for me.

Make it so end users can add curtain light content to the cloud library or at least make it clearer as to how to do it if that capability is already there.


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