Citi Authenticator Status

Last Updated on 2025-03-12 by Citibank

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⚠️ Most reported problems ⚠️

Crashes

50.0%

Not working

50.0%

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Common Citi Authenticator Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Citi Authenticator network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Citi Authenticator App
1. On android, goto Settings » Citi Authenticator » click [Force Stop]

Clear Citi Authenticator App Cache and Data:
1. On android, goto Settings » Apps » Citi Authenticator » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Citi Authenticator.

On android, goto Settings » Apps or Manage Apps tab.
Click Citi Authenticator » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Citi Authenticator » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Citi Authenticator

E-Mail: citi.authenticator.app@citi.com

Website: 🌍 Visit Citi Authenticator Website

Privacy Policy: https://citiauthnam.citigroup.com/citiauth/privacy.html

Developer: Citibank N.A.

Jun 09, 2025, 04:19 PM
a user from New York, United States reported problems with Citi Authenticator : Crashes
Apr 14, 2025, 12:09 AM
a user from Kitchener, Canada reported problems with Citi Authenticator : Not working
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