Contact Citi Authenticator Support
Company Name: Citibank
About: Citi Authenticator is a mobile app for select Citi workforce to enable simple
and secure authentications to Citi services.
Citi Authenticator Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: citi.authenticator.app@citi.com
Website: 🌍 Visit Citi Authenticator Website
Privacy Policy: https://citiauthnam.citigroup.com/citiauth/privacy.html
Developer: Citibank N.A.
1 Most reported problems 😔💔
Citibank needs to implement 2FA and MFA for customers
by JasonNY
Citibank is in the dark ages when it comes to security for consumers. The only option for two factor authentication for browser access is text message (SMS) based 2FA, the least secure and most inconvenient option: The cell phone might be in another room or battery dead, phone accounts can be hijacked, text messages can be severely delayed, or users may be traveling internationally without a roaming plan. At a minimum, Citibank needs to implement support for industry-standard time-based OTP (e.g. Google Authenticator, Authy, 1Password). Ideally, Citibank would also add support for hardware MFA (e.g Yubikey) as well. Don’t wait for regulators to mandate it, so what’s right for your customers willingly please.
Have a Problem with Citi Authenticator? Report Issue
Why should I report an Issue with Citi Authenticator?
- Pulling issues faced by users like you is a good way to draw attention of Citi Authenticator to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Citi Authenticator customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Citi Authenticator.
