Navy Federal GO Prepaid Reviews

The customer service reps don’t even know what is going on anymore. I have been calling in for months, since the initial release in March, and have gotten zero help or answers. This last time I called, I finally got an honest rep who literally said “None of us know what is going on, they won’t tell us anything, we learn about all the issues when the customers call in. There is no timeframe for fixing anything.” I am furious. Navy Federal marketed this program as a BUDGETING TOOL. So that’s what we use it as! And now we are screwed because we can’t budget properly anymore, and I’m about to switch back to good hard CASH because this entire program is just one giant joke on all of us to get us to abandon ship and use credit cards instead so the bank makes more money off of it. After 8 months of ZERO FIXES since the release, I’m convinced that’s what they want - for us to stop using this program so they can make more money off of credit usage. Screw you, Navy Federal.

I agree with everyone else about this stupid app, I think after a certain amount of times you log in to NavyFederalGOPrepaid it just gives up on you and doesn’t let you log in anymore. What is the point of making a separate app for a prepaid card if the developers are just gonna stop updating it at a certain point. Whoever made NavyFederalGOPrepaid should get fired and also go back to school and relearn comp sci because they can’t do a bug fix which could possibly be the easiest fix ever.

Now that they migrated from the navy federal prepaid app I have been unable to load money on the card. Help desk escalated my issue twice but no action. It appears they can’t fix or help. As soon as we get thru one issue another stops us. I give up. If anyone has a contact at navy federal who can make a change for the better pls post. Ridiculous.

It's all fun and games until NavyFederalGOPrepaid takes so long to get me to the login page and won't even accept my password that has been NEVER changed since I started using it. It's been working in the past but suddenly it's all out of the loop. Call me paranoid but if this stays like this the entire day, I'm switching to something else. I want to see my finances, thanks.

Every time I try to log in, I have to create a new password. Then after creating the new password it says my information is incorrect. I’m now completely locked out and can not even log in. The customer service is useless and could not help. I am a huge fan of Navy Federal and this is really sad they put their name on this product. If anyone reads this review and is able to help, please let me know.

I…can…never…login using NavyFederalGOPrepaid. I would give it zero stars if I could. My credentials never work. I always have to use the website. NavyFederalGOPrepaid is useless and needs an update. It is obvious that they don’t read these comments otherwise, they would have updated NavyFederalGOPrepaid . I am going to close this account and just use my Amex Serve. Even though I run the risk of some companies not taking Amex, at least their app works.

Unable to view information on app, reps do not know why i can’t log into app using phone or email. Reset password and still unable to log into app. Rep doesn’t know what NavyFederalGOPrepaid should look like but tries to explain the name and GO. This card doesn’t work at times when using at stores which is embarrassing. Fix it or discontinue the pre paid card. Why is this card not linked to bank account to regulate. I have funds on the card.

Horrible App. They need to read the reviews, listen to feedback from customer calls and make some changes with the service and team members. When trying to log into NavyFederalGOPrepaid , I kept getting kicked out to the main screen to either create an account or activate my card. I called and was transferred to someone in the “apps” department. Juan had NO CLUE on what to do or say. After explaining my issue, his next response was to ask for my card number and name on card. I asked him why, and he responded that he was going to tell me my current balance and recent transactions. I DIDNT CALL YOU FOR THAT!!! I wanted to know what was going on my access to NavyFederalGOPrepaid , the main purpose of having NavyFederalGOPrepaid was for convenience of not having to call someone. He then responded that he didn’t know, he will submit a ticket to have someone reach out in 3-5 days. WHAT?!?! Soooo who are you again Juan, what department is this again?!?! Make it make sense Navy Federal…

It makes no since that I repeatedly have to continue to set up my facial recognition, my face doesn’t change. Imagine developers if every few weeks you had to do this with your iPhone. Get better. Go back to tech school and learn how to make a better app. This technology can’t be that tough literally 80% of my apps use facial recognition. I agree with other reviewers, this is an underwhelming product for the power-house NFCU. But I bet the CEOs have no clue how bad a product they represent.

Now and then for an unknown reason NavyFederalGOPrepaid will not open on my phone. I check my account on the computer and all good. I bite the bullet and call customer service. They say all is well and to change password and user name??? Then try reloading app. Must be their standard script! I check app on another phone in family and theirs works. After not trying my app for 3 hours, suddenly all is well. Not what I need awY from home and need to load money. NEEDS WORK AND ANYONE CAN SAY REDO EVERYTHING AND START OVER! Not reliable!

Paid for expedited shipping. Received no tracking number and instead of 2-3 business days, it takes 4-5 for the extra $10 they charge. I hope the card works when I finally get it since they took the money immediately but can’t tell me when it will get here. Don’t waste your money and they don’t have the tracking either. They can’t tell you that. Never had a problem with the bank. This is really bringing their service down. Customer service was absolutely useless.

I got the Go Prepaid card to send money to my mom a few years ago. Since I down loaded NavyFederalGOPrepaid to send monthly allowances it has worked 3 times. Every other time I spend a good 30 min troubleshooting before I give up and call the customer service center, I tell them my issue and every time they can’t fix it but say it will be resolved in the near future, like I mentioned before it has not been solved in almost 3 years later. What a nightmare. It always ends up with me asking the rep to make the transfer for me. What is the point of NavyFederalGOPrepaid.

This is the single worst banking product I’ve ever used in my life. I wish I would have read the reviews before getting it. Everything about this program is more difficult than it needs to be and the “ease” of use they tout when you sign up is nowhere to be found. The customer service is completely worthless, if you could even say it exists, which would be stretch. The whole reason I got this account was so I could get multiple cards in my family’s names and I can’t even do that. This product is absolutely pathetic, please please please do not waste your time and sanity with navy fed go prepaid. Worthless.

This has to be the worst app ever designed.
It is not easy to use.
It is not intuitive.
It is barely functional!
It makes ZERO sense!

The biometric login function is useless, because it constantly expires, requiring you to enter your password.

THEN!
…when you do get logged in, and go to reenable biometric login, it requires your password a second time! WHY????? It I was able to login to NavyFederalGOPrepaid , using the password, what benefit is there to making me enter it again, to turn on biometrics?????
Do you seriously think I hacked the password the first time, then forgot what it was????

On top of that, NavyFederalGOPrepaid is bot convenient, in the least. Even if you save a credit or debit card, to recharge the GO card, you ALWAYS have to enter the CVV to add money to the card. That means EVERY stinkin’ time, you have to get your card, to reload money!!! Again, WHY???????. What is the point of saving the card information if I have to grab the card EVERY STINKING TIME, to get the CVV.

To say that the morons who designed NavyFederalGOPrepaid are drunken monkeys is a kindness and a gross understatement!

NavyFederalGOPrepaid is horrible. If you need to ensure you can load money on your card or to other people on your card timely, this is not a card for you. NavyFederalGOPrepaid doesn’t always operate correctly so you will need to call customer service to load money. Before loading the money for you, customer service will always ask you the same questions like you’re a first-time user and do not know how to use NavyFederalGOPrepaid . Hopefully you will get an experienced representative who will load the funds for you with five minutes. If not, you may spend 30 minutes with a representative who will then need the help of a supervisor who will load the money in two minutes. If tech support to determine why NavyFederalGOPrepaid is not working properly, be prepared to wait 3-5 days for tech support to get back with you.

NavyFederalGOPrepaid is absolutely terrible. I’ve lost count how many times I have tried to log in to add funds, and receive an incorrect password message. The password constantly has to be reset only to be told the new password is also incorrect. I had hoped when NavyFederalGOPrepaid changed to GOPrepaid it would improve, but it hasn’t. Customer service is no help either.

I can’t even access NavyFederalGOPrepaid . It worked fine when I got the card and for a couple of months afterwards, but now I can’t access NavyFederalGOPrepaid , even when I reset the password (again and again). What good is the card if you can’t put any money onto it because NavyFederalGOPrepaid is pretty much useless.

Too often you have to enter password even after having app remember password or use face recognition/biometrics.. the point it for app to use security in place not still make you enter passwords :-( !!

NavyFederalGOPrepaid is good for kids that are starting for a debit card. However the wait time for something’s are absurdly long. Just know that you might have to wait a while for a e-mail confirmation.

Let me say I was having the same issues as everyone else. However I figured the issue out. Even though you already set up an account prior to receiving your card, after I activated my card I had to recreate a mobile account. Now NavyFederalGOPrepaid works great and I was able to set up Face ID and a passcode.