Lowe s Preload PLUS Reviews

I had the old app. When they changed to the pre load plus. You can no longer transfer mo yea from your debit card without paying a processing fee which is stupid seeing how you are shopping at Lowe’s anyway.
I have my own fence and deck company and do a lot of business at Lowe’s. I tried to purchase some materials for a job and went to transfer the money for the purchase ( used linked bank account to avoid processing fees ) but it takes 3-5 days for the transfer to complete. How am I suppose to know how much to transfer until I get a total at checkout. The. When I get the total I have to wait 3-5 days for it to go through. I am not happy with the new app and will be making a decision on my future spending if it’s like this.
NOT TO MENTION the money I had on the old account they changed and I can’t even access it because I use the digital card. When I call customer support all I get is a recording. Not happy at all.
Thanks Lowe’s for screwing up a good thing just so you can get more money from me than what it costs for the actual material.
So it’s either wait for the mo way transfer and materials or pay extra to transfer money.

This is the worst experience I have ever had with a card. I think these guys are really crooks. They blocked my account even though I had a positive balance. They blocked me because I tried one to many times to add money to their card on my account. Now to unblock my account they want me to upload bank statements and copies of my drivers license front and back. You will regret doing business with this company. It is not worth the 5% discount you get from Lowes for using this.

LowesPreloadPLUS is so slow loading that it constantly times me out. Also it took me 5 hours trying to pay for my customers kitchen and counters. Standing at the til next to automatic doors constantly opening and closing for 5 hours because of LowesPreloadPLUS and because Lowe’s programming still operates on D.O.S. Don’t buy a kitchen at Lowe’s or use this card if your time is valuable to you. BY FAR THE WORST RETAIL EXPERIENCE I HAVE EVER HAD. Won’t be buying a pencil, nevermind a kitchen at Lowe’s again until I am compensated for this experience.

The login process for LowesPreloadPLUS is horrible. Every time you load LowesPreloadPLUS you have to log in. There is no Face ID, nor does LowesPreloadPLUS save your credentials. You need to verify your email each time you load LowesPreloadPLUS . There are also multiple issues I’ve had with adding team members. The support team for LowesPreloadPLUS is awful. Just a terrible application all around. The design layout in LowesPreloadPLUS is done poorly. Just a bad app.

This card and app is absolute trash. This program was rolled out way too early. Features do not work, and the Lowes store has no education on how it works. It does not function well with their system. We were charged for multiple loads that stated on LowesPreloadPLUS that they didn’t process. It took forever for us to get those funds back.

Worst trying to get my account unsuspended after it was suspended for no reason. There is no contact number for these people and only communication is through email. No one communicates with their counterparts. I’ve asked for a manager to contact me numerous times without any luck.

The card goes into a locked mode for fraud prevention every time a return is credited back to the card. It takes days to get the card reactivated which holds my funds captive

Constantly drops link with bank for card loads
Link to reconnect bank never works correctly
Customer service is terrible

App is to hard to navigate
And was told I would receive 5% at time of purchase
No record of my purchases on LowesPreloadPLUS
Terrible app
And the 800 number is useless

I can’t tell if this is a good app or not because it won’t let me sign in. The log in button won’t light up.
And I can’t figure out how to get help.

The customer support, the card, everything about this is a pain in the neck.

They charge you 3% to
Load it for a 5% discount rip off

I put money on and I can’t use card

It’s the most useless card ever.

Lowes is a joke

Lowes destroyed the old system that worked well to put in this system that’s a terrible hassle and wastes time