Contact MERACH Support
Company Name: Zhejiang Yulu e-commerce Co., Ltd
About: If you want to stay healthy, increase strength and endurance, and build muscle,
you don't have to go to the gym, Merach Fitness App provides you with a fitness
training program that you can effectively execute at home.
MERACH Superb
fat-burning technology based on the principle of high-intensity interval
training.
MERACH Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: support@merach.com
Verified email ✔✔
E-Mail: yulumerit@merach.com
Website: 🌍 Visit MERACH Website
Privacy Policy: https://console-intl.merach.com/webview/1.0.0/privacy-clause/index.html?lang=en_US
Developer: Hangzhou Xinyuan Electronic Technology Co., Ltd.
Privacy & Terms:
https://console-intl.merach.com/webview/1.0.0/privacy-clause/index.html?lang=en&server=api-usa
3 Most reported problems 😔💔
Bike is good. App stinks
by OddSandyman
I recently bought the bike and having a wonderful time riding. I have been able to keep my heart rate up and not feel unsupported. The bike experience is great.
I try to use the app to record my work out and see the stats consistently. However, if I switch off the app on my phone to Netflix to watch while biking, switch to respond to emails or anything besides the app it cancels my work out and doesn’t record it. Also, there is no Apple Watch app to go along so I can record and still use my phone. This really hurts the product.
This latest update ruins the app
by Chuckv192
I hate how the new main page looks, it is unnecessarily big and cuts off the connect button at the top right in an iPhone 15 Pro Max. I also hate how music starts automatically playing when I try to go on free training now. The default should be silence and you can choose a song if you want. Please redo the interface and disable automatic music. It was better before.
QS1 Does Not Connect to iPhone
by Medicalchik
Just got the rowing machine today & it will not connect to my phone. Tried the suggestions in the app & noting seems to turn the Bluetooth on in the machine, or allow it to connect.
It connected just fine to my husband’s phone & even powering off his phone to cut the connection, we still could not get it to connect.
It is too bad, it seems like it could be great.
Have a Problem with MERACH? Report Issue
Why should I report an Issue with MERACH?
- Pulling issues faced by users like you is a good way to draw attention of MERACH to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MERACH customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MERACH.
