Contact AF App Support

by JoyComp

For more than six months, I have not been able to sign up for the group training classes that are in addition to my membership. I pay extra for these classes. I have reached out to tech-support numerous times and have spent several hours troubleshooting and trying to get this resolved. I shouldn’t have to do that as I am the paying customer. No one seems to know what the issue is. instead of using the app I am forced to reach out to the individual coaches to sign up for classes. There are other members at the gym that are having the same experience.

by Number_99

Very poor workout tracker. It’s useful for building a workout plan, however the app has zero ability to run in the background and cancels any workout progress if anything happens while your using it.

For example, during a 40 min workout, with 5 min warm up 30 mins of cardio, and 5 mins of cooldown the app sropped recording and canceled all workout progress when … i got a phone call, I swiped down to adjust screen briteness, I switched apps momentarily to change a song on a playlist.

The worst part is that it not only stops recording for these events, when you hit “Resume” upon returning, it starts the countdown clock on your current phase back at the beginning. In my case resetting multiple times back to 30 mins whenever the app lost focus.

So, decent planner, but useless as a tracker until this gets fixed.

by Chelc_f

I find it ridiculous that you can’t even get into the app without entering your weight and height. I just wanted to see the exercises and gym check ins and schedule - these have nothing to do with my height and weight. Haven’t we gotten past these archaic restrictions that have nothing to do with athletic ability or current level of fitness?