STEPN Status

Trying to remove gems from sneakers...to sell my sneakers. It gives gem state error. I am able to remove gems from 3/4 sockets, but last one gives error every time and I am stuck with it.

Hi. I recently installed the STEPN app bought a sneaker and finished the cool-down period but I can not start the APP. All it say is Continue even though I never started it. It just seems to be stuck. Regards James.

Recently I bought 2 snickers to improve my energy but after few days of using these snickers are vanished and not shown in my account.. Even there is no history of any transaction. These are not stolen because i had 3 sneakers and 2 of them just vanished Have anyone faced the same problem

Lately, the past days I am not able to earn gst. It's kind of frustrating because everything worked fine the past 2 months. What is going on? I always get a moonwalking notification. Steps are not registered. Gps is turned on, mobile data is fine, removed cache, removed and installed application, and so on. Nothing works. Stating my device is the issue can't be the 'problem' because everything worked fine before.

My problem With stepn is it is not shwoing me the buy option but instead of it, showing the search button as it was web

I'm testing the app and it seems to work fine until I turn off the screen. When you turn the screen back on, it jumps from the last position to the new one on the map. I have seen the permissions of the app and I have indicated that the gps is always active. I have tried with the battery at 80% due to the energy saving issue but it is still the same. What could be the problem? My mobile is a huawei p30 pro. Thank you

i found a bug where i would shake the screen a little bit not too much or too hard and then the counter went up so it thought that i was walking but i wasn't i was just sitting im my chair.

do i need internet when i am walking because i am not earning although i have a good gps

Dear STEPN tean. I cant Use my Account anymore since Update to 7.0. Because I never Set a Password for my account before I wanted to do now. But after 7.0 It is only possible with 2FA enabled. But Something must going wrong with linking to the Google authenticator. It producess validation Code failures every time. Turning Off 2FA is only possible with Acc. Password which I was Not able to Set, yet. So I am Stuck in a Devils circle now. Only Accounting Team can Help me with decoupling the 2FA Link to Google authenticator or setting a Password by System for my Account so I can Afterwards resolve the Problem in myself.

Cant Use my Account anymore since Update to 7.0. Because I never Set a Password for my account before I wanted to do now. But after 7.0 It is only possible with 2FA enabled. But Something must going wrong with linking to the Google authenticator. It producess validation Code failures every time. Turning Off 2FA is only possible with Acc. Password which I was Not able to Set, yet. So I am Stuck in a Devils circle now. Only Accounting Team can Help me with decoupling the 2FA Link to Google authenticator or setting a Password by System for my Account so I can Afterwards resolve the Problem in myself.

I upgraded to gem level 2 and they disappeared from my account

"Running code status error" I m New and i Nevers do a run without this error. I walk for nothing !!

I´m using iPhone 6 with StepN for some days. After update to 12.5.5 and StepN 0.7.0 yesterday evening, I got a big problem: when I start StepN I get an start screen and the app disappears. I have deleted the app several times and reinstalled the app.

I don’t see my sneakers in app in wallet were 3 sneakers and in inventory were 3 sneakers ! Please help to restore them

Hello. I bought sneakers and they don't appear on my acount. More then 20 hours now

I can’t go to my wallet asking me to import address and codes, email code are ok but the code for Google authenticator I don’t have it and never asked for, I use iPhone 6, what can I do to fix this problem thanks

I can't login stepn but uninstalled google authenticator how to back my account?

I am trying to register and every time I enter the activation code, it tells me it is incorrect (it is not incorrect). I have tried a few different times and get the same error each time. I would really like to try this.

Goodmorning! I have unlisted my sneaker from the marketplace, but it still says 'selling'. Although it is not on the marketplace anymore. If i click on the sneaker in my account it says 'item doesn't exist'. I need the sneaker for the extra energy at 9 sneakers. Can you please help me? Greetings, Renske

wallet go to spending May 1, 2022 10:26 am ext sol 13 It has not been received for 24 hours so far, please solve the problem, thank you

My NFT was stolen from me, can a support member please email me so that I can transfer screenshots of the transaction. I believe they really can help me with this. I'm new in the NFT and Solana realm, and there isn't much support on YouTube. Please advice. Thank you!

Hi STEPN Team! First of all I would like to congratulate you all for the succesa of the app!! I am very happy to be part of the community and I am actively using the app everyday. Everything is doing great except for one concern that I am experiencing. I am not getting the verification code in my email for two weeks now, even after the latest update. I really need your help because I can't import my existing wallet until I enter the verification code in my email. Hope to hear from you soon. Thanks!