Contact STEPN

Contact STEPN Support

Published by on 2024-03-28

About: STEPN is a Web3 running app with fun game and social elements. Users equip
themselves with NFTs in the form of sneakers.



How to Contact STEPN Customer Service/Support

STEPN Contact Information

Listed below are our top recommendations on how to get in contact with STEPN. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact STEPN. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of FindSatoshi Lab Limited



Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: STEPN

E-Mail: [email protected]

Website: Visit STEPN Website

88.89% Contact Match

Developer: Step Mobile, Inc

E-Mail: [email protected]

Website: Visit Step Mobile, Inc Website





Privacy & Terms:

https://agreement.stepn.com/

https://privacy.stepn.com/

https://www.stepn.com/




Reported Issues: 38 Comments

4.2 out of 5

By Iroro Festus

1 month ago

I lost access to my Google authenticator and now I can't login to my account what can I do.

By Amir yeganeh

1 year ago

Dear ! When I login game need comfirm via code email and code google Authenticator but I miss escape google authenticor phone ! When create account I not Save QR (back up Key) .Now login need Google authenticor Code Please! Help mẹ! I news join Stepn! I can provide information For account id. amiryeganeh1986@redacted

By majid maramkhah

1 year ago

Hello, it has been three months since my access to the Google Authenticator application became impossible and I no longer have access to my previous phone. Therefore, it is not possible for me to enter the program. In these three months, I filled the form related to this department several times and entered all the information I remembered, and every time my request was rejected and I repeated this for several weeks. Therefore, I request the support to provide me access to the relevant user account. Thanks to the support team Majid Maramkhah

By majid maramkhah

1 year ago

Greetings to the Step-N team: I lost my phone and I don't have access to it anymore, and on the other hand, I left the Google Authenticator program active on my previous phone, and now I'm having trouble logging in on my new phone. Please guide me how can I login in the new phone under these conditions.

By Gourav

1 year ago

I am unable to my stepn account on my I'd gouravohlyan580@redacted . when I try to open my account it's show Google authentication failure. I don't remember my Google authentication stepn.pls give me a solution how to open my account

By Grubeiro

1 year ago

It has been 3 hours since I made a transaction between my wallet and spending account, in another moments, I could cashed it out in 2 minutes. I´m so scared, I´ve transfered 3,9 SOL with the goal to purchase a sneaker of better quality, but the market price is going up and I can´t do nothing about it, cause my money is missing. Please help, URGENT!!!!

By Ahmed

1 year ago

I did authenticator on in my stepn application and after that changed my mobile. Now it required google authentication code at the beginning that unfortunately was lost by me. Kindly help me out to login to my account, please.

By Vivian

1 year ago

Can't access my account after upgrading it

By Yury Goldshteyn

1 year ago

I send money from coin loan and didn’t get it .I wrote a question on discord and David.crypto contacted me he made me verify information via Daap. He says the bot change the 2af. He says wait till Sunday or Monday and your money will be there. Now I can’t get into my coin loan app. He said he is developer for STEPN. Can you verify that Daap is safe and he works with you.

By Ros

1 year ago

hello, please help me solve the problem with logging into the application through google authentication, I lost the code, I need a key or a qr code from Stepn to get the code, tell me how to do this, I have all the Stepn account data, please help

By Chit

1 year ago

I have sent from my Ftx 461.95 usdt to stepn BNB wallet in wrong way but it was not sent to my account, I cannot see usdc in my stepn account.

By Rajan pal

1 year ago

I have transferred my snicker from my wallet to spending.. But still my snicker did not reach to spending... It's more than 24 hrs.. When it will reach to spending??

By Dianaaiym

1 year ago

I lost access to my account because I reinstalled google auth , but I can prove it's my account.

By ABDURASUL ARLIEV

1 year ago

please help me to login to my account Stepn beeline727778@redacted .I accidentally deleted google authenticator and now it gives wrong password

By Nam nguyen

1 year ago

Dear ! When I login game need comfirm via code email and code google Authenticator but I miss escape google authenticor phone ! When create account I not Save QR (back up Key) .Now login need Google authenticor Code Please! Help mẹ! I news join Stepn! I can provide information For account id: namnguyendoan6@redacted Thanks

By doannam

1 year ago

I'm from vietnam, i just played the MOVE stpen game, i can't login the game again because i didn't save and forgot the backup key of the game, i have already exited the game and exited the authenticator. Currently when I log in I need a backup key, how can I confirm and get my backup key back. help me . Delete authenticator when log in Game ID game : namnguyendoan6@redacted Thanks

By Doug

1 year ago

Last night, I sent 50 sol to join 3x GMT bonus event but I still don't get any GMT. Please help me to figure out what is the issue. FYI, my transation hash is "e7987fbb-0548-4d55-afdf-bf0fed1d67bf" Thanks

By Jesse Buckley

1 year ago

Sent sol through bnb bep20 to my stepn bnb wallet and two days later still nothing Binance shows was successful. Will it ever arrive ?

By Giorgi

1 year ago

From Binance I sent Solana coin on my stepen BNB wallet but i hasn't received it yet. Can you assist me to solve this problem please?

By Akeredolu busayo

1 year ago

Hi, Can I recover my solana if I accidentally sent it to the bnb chain?

By Giorgi

1 year ago

Dear Support Team Kindly asking you to assist From Binance I sent Solana coin on my stepen BNB wallet but i hasn't received it yet. Can you assist me to solve this problem please? Thank you in advance.

By Robin Christian

1 year ago

I just tranfered 150$GST from my spending to my wallet and I’ve been waiting for 1 hour and it hasn’t arrived to my wallet. Please help.

By Daniel

1 year ago

Can I recover my solana if I accidentally sent it to the bnb chain? Please help me

By HAJIALI MIKAYILOV

1 year ago

I have sent from my Binance account 1195 usdt to usdc adress of stepn app in wrong way but it was not sent to my account, I cannot see usdc in my stepn account. TxID : NgrNSxEg3qu2oY1UjDBm6oFxkiumD9VZgvE2PhpEjujzNw1MAVaP3tWiKVUbjZK8mptedQdmqqdcTFhPnG9iDHp

By Rokas

1 year ago

Hi, Can I recover my solana if I accidentally sent it to the bnb chain? Please help me. Thank you!

By Stef

2 years ago

Dear STEPN team, I have transferred SOL from my wallet to spending wallet in the app. On Solscan result shows « Success / Finalized Max confirmations ». The SOL is gone from my wallet, but it still hasn’t arrived in my spending wallet after +1hour. Please help!

By Ionut

2 years ago

Hi, Can I recover my solana if I accidentally sent it to the bnb chain? Thank you!

By saba

2 years ago

i transferred 12 GST from spending to wallet and it doesn’t shows nothing. please help me

By teona

2 years ago

i have transfered money from binance to stepn from binance it was sent succsful 4 hours ago but i havent received

By Larry La Spina

2 years ago

YESTERDAY 4/19 - I used the ALL button when transferring GST to spending account after converting from USDT. If you look under WALLET transactions under both GST and USDT in my account you will see that I converted $1986,13 USDT into 442.11 GST and the 442.11GST reset to read "0" when I went to move it from Wallet to spending. So I am owed the 442.11 GST back into my account. Pleas advise.

By Sato Daigo

2 years ago

Dear, I transferred just 400 GST (your fee not included) from spending to wallet but not shown yet. The reason may be related to your maintenance period and update version at that time. Sorry for bothering you when you are busy but please look into that. My profile on STEPN Email: daigo1028@redacted Name: walter-walker -Transferred amount: 400 GST (your fee not included) -Tried transferring at 9pm 18 April(JST) -Updated at the same time If you need more information, please let me know. Regards,

By zakeri

2 years ago

On 15th of April I created a wallet and bought sneaker #100726489 from magic Eden, and on the 16th it got stolen from my wallet and it is sitting in STEPNq2UGeGSzCyGVr2nMQAzf8xuejwqebd84wcksCK. Please HELP. I have all the transaction to verify!

By Alain

2 years ago

Hi, I transfered 10.99 gst from spending to wallet and I still have nothing since several hours. If you need any info to fix my problem just let me know please. Thank you

By sergei pavlov

2 years ago

I found a critical bug in stepn!! If you manually change the time in the phone, then energy is charged in the stepn game !! This critical bug will affect the entire economy of Stepn!! The error must be corrected immediately!

By Jessica

2 years ago

Hi STEPN team, I had trouble transfering SOL from my wallet to Spending account. It kept saying incorrect receiving address. Is it because I deleted the app and redownloaded it from Appstore? How can I fix it?

By Funky Fresh Frank


App would not allow me to login

I have never had so many issues with an app than this one. I installed, removed and reinstalled several times hoping I could log in but it never allowed me. Wasted so much time so I finally gave up. I might try again in the future but I’m not sure. I find the concept interesting how you can earn crypto by walking and/or running but I don’t understand why it won’t allow me to login.



By nikoonikoonikoo


The link they sent to me via telegram took my money

I asked support team to activate my account. They sent me a link. I tried but It didn’t work. Another I was checking my wake I saw that my all money was gone. Support team only said you’ve been hacked. But how! Surely you cause. They asked me $30 to pay to recovery but how I can’t trust them again. Return my money.



By Argo 8x8


Violates App Store policies

Has in game market place, To play you must spend at least $1,000 usd on a “virtual shoe” to then earn reward coins u can sell for profit. I believe the app is invite only to hide this from apple. The company uses the app revenue to buy back their own token so they can profit on new people getting that will never break even




Have a Problem with STEPN? Report Issue

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Why should I report an Issue with STEPN?

  1. Pulling issues faced by users like you is a good way to draw attention of STEPN to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a STEPN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using STEPN.


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