ePoc Status

Last Updated on 2024-05-06 by Inria

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Common ePoc Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ePoc app on iOS and Android devices. Solve all ePoc app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ePoc iPhone Issues and Solutions

ePoc iOS app crashes, not working, errors
ePoc iOS app network issues
ePoc on iOS has black/white screen

ePoc Android App Issues and Solutions

ePoc has errors/crashing/not working
ePoc server network connectivity issues
ePoc has black screen

ePoc iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ePoc app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ePoc app crashes or not working on Iphone (iOS):

Close and restart the ePoc app on iPhone
Update ePoc app to the Latest Version for iOS
Uninstall and reinstall ePoc iPhone app
Update your iPhone to the latest iOS version

Fix ePoc on iPhone unable to connect to server/internet connection issues::

To resolve ePoc network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ePoc black/white screen (blank screen) on iPhone:

Follow the ePoc iOS app troubleshooting guide Here →

ePoc Android App Issues and Solutions

Fix ePoc not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ePoc app issues:

Force Stop the ePoc App
1. On android, goto "Settings" » click ePoc app. » click "Force Stop".

Update ePoc to the latest version on PlayStore

Clear ePoc App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ePoc app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ePoc.

Fix ePoc unable to contact server/ ePoc internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ePoc » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ePoc » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ePoc on android.

Solve ePoc black/white screens issue on Android:

Follow the ePoc android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Inria, developers of ePoc.

About this app

Des formations gratuites et ludiques proposées par des experts scientifiques. - Toujours avec vous : Vos cours dans la poche pour une consultation hors ligne partout et tout le temps. - L'excellence scientifique : Des contenus élaborés par des chercheurs Inria spécialistes du domaine. - Respect de la vie privée : Aucune collecte de données personnelles n'est effectuée. Les formations spécialement conçues pour un usage nomade sont découpées en modules courts et ludiques pour une progression pas à pas. Une alternance entre apprentissage et activités au sein d'un parcours pédagogique engageant et spécialement conçu pour le mobile.. Répétez les activités autant de fois que nécessaire pour obtenir l'attestation. Profitez d'exercices variés et ludiques comme des glisser-déposer, des swipes, qcm et plein d'autres. - Des fiches pour aller plus loin et récapitulatives en fin de module.