Contact Brightside Health Support
Company Name: Brightside Health Inc
About: Every mental health journey is unique. That’s why our expert providers take a
hands-on approach to tailor treatment to your needs.
Brightside Health Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Brightside Health Inc
Verified email ✔✔
E-Mail: support@brightside.com
Website: 🌍 Visit Brightside Health Website
Privacy Policy: https://brightside.com/privacy
Developer: Brightside Health Inc
3 Most reported problems 😔💔
Incomplete
by Loser4242
The concept behind this app is awesome, but in practice it doesn’t work. They don’t ask the right questions during the check ins which skews the results. Primarily, whether or not you’ve actually started the medication prescribed. I reported this to the help desk and was told to answer the questions as best I could, which isn’t at all when the only options are “I’m not feeling better” or “I’m having bad side effects.” There should be a sequence for “haven’t started” that leads you to explain why. It’s annoying when I can’t actually answer the check ins appropriately and that the development doesn’t take into consideration multiple scenarios, edge case as they may be.
Misleading
by S Shaward
I met with someone I could barely understand who only after I was in this session told me this company cannot prescribe controlled medication commonly used for psychiatric care.
Instead I was given a prescription for something I have never used before and when I explained I would not be able to quit my other medication cold turkey, and I cannot take these two together due to contraindications, their reaction was uncaring, unconcerned, and their time was up. I have since been receiving auto-generated requests to check in. I have had to go back to my previous doctor who was kind enough to develop a two month plan to help wean me off my current medication responsibly and safely.
If you cannot prescribe the full range of medications used by patients seeking help it should be noted up front before anyone signs up for your treatment.
Awful & Waste of Money
by Randa329
Originally signed up for therapy, then decided to add psychiatry in order to get a second opinion. Somehow there system made my therapy appointment disappear and they have no record of it. Yet, I have the appointment confirmation emails. Then I finally see the psychiatrist for the first time and she was rude and not helpful and informed me that she’s not there for second opinions and ended the call. Now, I try to reach out to customer service in order to cancel and get a refund but they won’t contact me back.
-10/10 can’t recommend.
Have a Problem with Brightside Health? Report Issue
Why should I report an Issue with Brightside Health?
- Pulling issues faced by users like you is a good way to draw attention of Brightside Health to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Brightside Health customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Brightside Health.
