Contact Credit Genie Support
Company Name: Credit Genie
About: Credit Genie helps improve your financial health with breakthrough financial
tools and debt relief services. You can get an instant $100 cash advance to
quickly bail you out until your next payday.
Credit Genie Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Credit Genie Website
Privacy Policy: https://www.creditgenie.com/privacy-policy
Developer: Creditly Corp
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27 Most reported problems 😔💔
Tried signing in to my account and it says that my email address is wrong
I want a refund as I did not intentionally sign up with you. Refund and unscribing please Thank you Melissa Mays
You are charging my account and I want to unsubscribe and you to stop charging my bank account I would like my 899 return that you charged yesterday
My debit card was deleted how can I update my new debit card to pay my balance Help
Money is pay back and is not clear in credit genie account yet keep saying trouble shot
Advance went through then when I viewed it it said declined
I applied for a 45 cash advance it never went to my account?
i got cash advance two month ago and i paid it back and mow for last two month your company on the app keep telling me iam not quailfy for new advance and it said keep checking in next few days for last two month
I don't want money taken out of my account, I never received any payment from this company and don't want it..please remove my information
Now I have tried to be nice! I've emailed you all numerous times yet you ignore me and fail to respond to me.you all are terrible and need to be reported.that is exactly what I intend to do.iut of all the companies that give advances you all have been the worst.i was just reading the reviews of his you all were taking money out of people's account when you were not supposed to.very sad and you did it to me without me knowing.niw you can either give me back my money or I'm going to the rightful authorities that can put a stop to this and I will be filing a claim with my bank.because what you did was terrible.i had asked you to wait but you sent this thru my account causing overdrafts I had already had to close this account and the funds that were there I had made a transaction to send this funds to someone.already completed the transaction and the funds would be going to another just waiting to move out.tge account was already closed so nothing was supposed to come thru this account .my bank is trying to investigate how you were able to get into a closed account so anyway I thought the funds were find it was taking 3 days for them to move out but I had already promised them to sonone as payment.then somehow u came in and took those funds and then the one it was meant for couldn't get their payment so my new bank suspended me from making transfers and I had just opened this account .they thought I was doing something fraudulent because the funds didn't come how could they you already took them.you donot know how this hurt me that you did that.lije I said I had no idea that anyone could use this account since it was closed so I thought what funds were there were safe.and then to top it all off you refused to let me have another advance putting me in a bind and my new bank account already threatening.i did nothing wrong you did but my bank don't know that I'm trying to explain to them .PLEASE GIVE MY MONEY BACK ! PLEASE! BEFORE I FILE BECAUSE THEY WILL SURELY GIVE IT BACK SINCE YOU TOOK FROM A CLOSED ACCOUNT.AND I AM STRUGGLING VERY BAD! THELMA JOHNSON 9313041577
Why you charge my account 43 .00 when I can't even log in
I need a refund you all been taking my money out of my. Account I didn't realize I was payed every. Month. And I don't even use it
Only downloaded app to check it out , immediately deleted it, still my bank account was charged $4.99.I put in request for refund and told them I didn't have account, if one was in my name delete it. Few days later my account was charged again, still can't talk to anybody to fix the problem
I never got a advance from this company or ever applied for one the debited my account which put me in the negative and cause me alot of fees they must be crazy and I can't log in to erase my bank info I will be contacting the BBB and my attorney they fuck with the wrong one I WANT MY INFO ERASED ASAP!!!!!
I have never received a advanced or any services from credit Union so why are you guys in my account you guys have my account in the negative you took out at least $114 someone needs to fix this because I have to contact my attorney because I've never used any services from you guys someone needs to call me back or email me back my telephone number is 9012106686
I disabled my account several days ago and it took money out of my account for the subscription. I never got an advance
I canceled my membership but I’m still being charged
Why did credit genie say I can pay my advance on the 29 of August but yet debited my account today in which was agreed upon the 29;
It won't let me log in to my account
Want to restart app.. told me to let credit genie support know.
I want to cancel my account and they won’t allow me to email them
Can not login to my account
I want to close this account and I need that done today this is not right at all and it don’t work on the app I did that and we can’t even talk to people you all going to get Lawsuit by someone
I asked for an advance on the 17th and the app said I would have it by 9pm on the 18th. It is now 11:30 on the 19th and I still don't have it. But it's showing to be taken out of my account on the 24th. Really?! I need my advance. How can I speak with someone?
Poor Service
by Queen19794039
I’m sorry to give this a one star because I can’t reconnect my bank account to get another advance. It’s not fair because my bank lost connection and I only delete it to reconnect when it’s connect was down. It’s was a good app till this happen. Even if they said they would fix customers to reconnect their bank accounts in the near future, the damage has been done and they lost a customer because of their unfair policies.
Update: To clarify my review here. This connection happened before Plaid went down. I borrow from you in November of ‘21. After paying it back, I try to apply for another one, but it could not connect, so I unlinked my bank account and try again. You claim customers can only connect their bank accounts once and can’t connect again after it is remove. I knew Plaid lost connection with my bank because it happened with other cash advance apps. I delete your app after you told me your policy, why should reach out to you when I no longer used your app. This review is about my first experience with this app. I knew all ready about the down connection with your third party, Plaid!
App doesn’t work
by ChelseaLF
EDITED TO UPDATE AFTER DEVELOPER RESPONSE:
I did contact Credit Genie via email. No one bothered to respond after several days.
I did not disconnect my bank account, and it’s probably not helpful for you to write back to your users in such a condescending tone. The app prompted me to add my bank account, I linked through Plaid, and then got stuck on a Saving screen. It should never just get stuck on a screen; that is a flaw in design. You should probably take the constructive feedback that users leave instead of writing rude responses. Perhaps listen to what people are saying instead of defensively telling them that they’re wrong. 🙄🙄🙄 I used Plaid to log into my bank account and then it goes back to a credit genie screen that says “saving” and gets stuck there. It never saves. I have tried uninstalling and reinstalling the app. Same thing. Don’t waste your time
Never got my advance!!!
by Tnutzzz
So I applied for a cash advance and they said it would deposit into my account on the 4th of November. Well I never got it so I called and they said by the 5th I said ok never got it. So then I emailed and they said you should receive it by the 5th then another email said sorry we have a glitch in our system and it won’t deposit til the 8th now?!?!? Come on are you serious??? This seems like a scam to me and no one will be taking any money out of my account because I never received a advance. Pretty disappointed right now needed it for a bill that was due yesterday and now today it’s late! I wouldn’t recommend using this company at all! They don’t deposit they just want to take money out and you think they deposited money…. I wasn’t born yesterday so I will not be giving a good review a constant run around. What a joke!!!!!!!!
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