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DREO Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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E-Mail: [email protected]

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Privacy Policy: https://www.dreo.com/pages/privacy-policy-for-dreo-home-app

Developer: Hesung Innovation Limited







7 Most reported problems 😔💔

4.9 out of 5
Christine LE GOFF
2026-06-01

Je souhaite recevoir la notice du Smart Tower Fan 508S en FRANCAIS car je ne réussi pas à la télécharger en français Merci de bien vouloir me la faire parvenir. Cordialement, C LE GOFF

Jan Newborg
2026-05-04

My space heater shuts off after 24 hours of operation. I have tried cancelling the timer option but that doesn't help. How do I keep this from happening?

Ellen Moxley
2025-12-26

My Dreo Humidifier HM 306 fell apart

Joseph W Przedwojewski
2025-12-08

Got my Dreo 11L Humidifier from storage in the garage about two weeks ago. I cannot get it to run. I thought maaaybe the change in temoerature affected its operation, so I have given it amole time to "dry out". this was purchased in January 2025. Can you provide any info to help me.

Needs improvement for screen reader accessibility

2024-12-08

by Apelli0727

Hello there, I very much love this fan, and appreciate being able to control it with alexa. The commands work very well spoken alloud. However, many of the buttons and controls on the app are either not read at all with voiceover, or are not labeled with text. For example, the tabs on the bottom of my screen read as “tab” instead of home and settings. The controls for the fan cannot be double tapped or read at all with voiceover. I very much like this product, but want to be able to use it fully. I believe apple can provide free advice to developers on how to make apps accessible. I would be happy to provide advice and feedback for improvement.

First Review App for ChefMaker?

2024-12-09

by Zeerod

It looks like this may be the first review for using the app with the new ChefMaker. So far both the oven and the app work great. My only complaint is that there are limited recipes and cooking guidance on the app. There doesn’t appear to be anyway to access or add recipes from Dreo or external sources. That would be so bad if you could customize the cook history. Currently, the cook history only shows the type of cooking method used and the a place to put your own comments. That doesn’t really help if I have cooked chicken 10 ways. I have to go through each cook history event to find the one of the 10 I’d like to use. A simple fix would be the ability to edit the cook method title so that I could enter, for example, “My Air Fryer Chicken Thighs”. Better yet, add a page when I could record my own recipes. As it stands now, the app doesn’t do anything for me. I don’t need an app to turn on the ChefMaker. I can do that myself. Hopefully, there will be an update in the near future as more of the ChefMakers are shipped from the Kickstarter campaign or sold online.

I love this app but…

2024-12-10

by LolaCox711

This app is great, and so is the fan I purchased. I do have two ideas that can improve the usage of the app and fan. 1. The ability to switch to Bluetooth controls when WiFi acts up or internet goes out. Sure there is the remote but it doesn’t have certain abilities the app has. 2. The ability to use the watch to control the fan. There are times I don’t want to get on my phone just to change fan speed or manually change the angle. With my watch, I can access it quicker. Very useful when doing a workout. A phone widget and a watch compilation would be good too! Especially with iOS17 and WatchOS10 later this year. I’ll give all 5 stars if at least a watch app is made, even if it’s in TestFlight.




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