Contact Petlibro Support

by Shelbybrooke206

I have ordered 4 devices total. 2 automatic feeders and 2 water fountains. Everything works great on 3 of the devices. But one of the feeders has had issues since day one. I have messaged them and filed multiple support tickets. The video cloud which is $119 hasn’t been recording for months and there is no phone number to call for help and it takes them approximately 1-3 days to respond to messages which makes it EXTREMELY hard to get tech support. They even offered me a refund or exchange finally after begging for one for months. I said yes please 🙏 I just want a refund. They said NO that tech support fixed it virtually. I sent more screenshots showing NO it’s still broken and not working same as before. I have asked for a manager they won’t give me one. I am so frustrated this company has the worst customer service that I have ever encountered with any company ever!!!!!

Please please please don’t buy from this company unless you are prepared if you receive a defective product that you will not get a refund and you will go through all kinds of hoops with NO resolution.

THEY REFUSE TO GIVE ME A REFUND! After offering me a refund they said NO!!! I can not make this up. I’m in complete shock at how terrible this company is.

by Wandereye

Please read before considering this product. The app is slick and well visually designed but functionally like missing key offerings like sharing the device with other people, giving modals to update firmware every time I go to feed and then firmware fails every time to update, if it gets disconnected from Wi-Fi the only fix I found was resetting the device, unbinding it from my account and app, deleting the app, reinstalling the app and setting up Wi-Fi within 20 inches of the router and my phone… after going through all the steps in the app… which worked but then I had to unplug and bring it back to where I used to have it and was working fine and now cannot connect to Wi-Fi.

This is shoddy work, buggy, deceiving. Unreliable. There are other feeders like the one I replaced with this that provide solid functionality, are reliable and do the basic things expected from both the product and the app. I should never have replaced what I had in the first place but these look so good. Don’t be fooled with appearances.

I’ve had nothing but issues with this app and device and if you go into on social (like Reddit), check out what people are saying.

by C.Spivey

Can I give this app NEGATIVE STARS. Every single notification is wrong. It is literally a worthless piece of junk.

- Many words are misspelled and many notifications are not correctly formatted in sentence structure for English. - Need ability to name each device so that the user can determine which water fountain is being used, etc when more than one is owned. - need ability to add the number of pets using the water fountain so that notifications and actual usage can be tracked more efficiently. - editing review to reduce rating to one star. The notifications about how much water the pet is drinking are HIGHLY inaccurate. I put cameras on both water fountains and even when the pets were not drinking any water at all, I was continuously receiving alerts that they were drinking water. Nothing touched the fountains, yet I was still receiving alerts that 2-30ml were being consumed at a time, that water has been refill when it hasn’t been touched and that the tank is separated from the base or empty…again none of these are accurate as I have a camera on both fountains.