Quantum Fiber Reviews

This is not been a very good experience, I was promised things that were not given. I called to cancel my account and I was told that I wasn’t allowed to, I asked for a refund for the month of October since it has already been paid for they said they were not able to refund me. I was told that I can cancel today, with no refund, and I have to pay for a box to return the equipment, that was improperly installed into my home. I highly recommend Quantum Fiber. I was promised high-speed and they were not delivering, they showed up late for the insulation. I’ve had them for over six weeks. I called today to cancel and they wouldn’t let me cancel. They finally after leaving me on hold for quite a while told me I can cancel today, but I will not be able to get a refund even though today is October 10 and the next billing cycle isn’t till the first week of November. do not use Quantum Fiber.

I got this service when it first became available in my area about a year and a half ago and have really loved it. Now with some new update I can’t use QuantumFiber it always says offline no matter what we do we cannot get it to see anything. I have tried calling and get hung up on or get told I will get a call back because to fix issues it is on a call in basis and not a fix for everyone. Was told the old app is not to be used but it keeps directing me there and it says I am offline which the other app does state offline because I CANNOT get it to connect to the pods. Offshore services are terrible to speak with because no one knows what they are doing or make things worse. Be better and do better. Also, stop saying you will call back and not commit to it as your wait times are atrocious.

After a horrible experience getting service to my address (waiting in hold for hours and submitting forms and calling the area manager to find out why they aren’t getting our install done) QuantumFiber is a joke - “It may take up to 3 minutes to load your account data” I’ve never seen something more ridiculous. QuantumFiber also says my network is offline, no devices are connected, and I can’t tell if I’m going to be charged the regular amount or the amount with the auto pay discount. This may be the worst app I have ever used. If any other internet service provider were available in this area we would use them because this is abysmal.

I had DSL with Century Link for years with zero issues. Century Link is no longer supplying DSL and gave one month to switch to Quantum Fiber. Most of my devices no longer work on the network and there is no way to change any network setting on QuantumFiber . All my devices worked perfectly before on DSL. If you have any technology that isn’t brand new it is not going to work on this system. My Roomba, older iPad and MacBooks don’t work with this. App has no functionality besides upgrading and paying a bill. If you call for service it’s a hour on hold minimum and half the time they hang up on you and you have to call back again and stay on hold again. This is a total scam. I’ll be reporting this company to the attorney general. The contractors they send to repair the systems have no idea what they are doing and just constantly switch out the modem. I have had 3 new modems. The modem isn’t the problem?? If there is anything else available in your area choose something else.

I have to log in every single time I open it, my 4 individual pods are showing as 3 or 4 separate pods each in QuantumFiber . Apparently I have 13+ of them throughout my house 🤦🏼‍♂️ but 4 of them (technically all the same single pod) are turned off. Nevermind the 3 devices that it shows connected to the "disabled" pods that have fully functional internet connections.
It's a broken pile of hot garbage I was forced to use by Quantum. The original 360 app took long enough to set everything up in and that's been blown out the door and replaced with something far worse. I pitty the people forced to set up their fresh network with QuantumFiber. It's absolutely atrocious.

I was sold on price for life and QuantumFiber would let me control modem/routers, and support on app is so quick/easy. The only thing that works is the price for life, imagine that.

All set up fine, except I never have been able to control any internet settings other that rebooting the modem and changing my internet password (strike 1). The internet itself goes out constantly, and we average manually restarting our modem and routers twice a day for about 7 weeks because you can’t fix from QuantumFiber if your internet/WiFi is out (strike 2). And it is nearly impossible to chat with or receive support. I’ve stayed on QuantumFiber chat for literally hours without knowing if I was in a queue to chat with support or not, and the phone number they link to does not actually connect to a representative in the hours they claim it’s being monitored. My first sign of support was when I DMd their social team on freaking X (strike 3).

My internet now has been out for over a week and Quantum is not concerned about experience or support. I had better service before Century Link started switching to Quantum. Avoid this ISP and QuantumFiber.

If by removing all of the useful features of 360 WiFi app and replacing it with this is app is simplifying things your correct. You gutted QuantumFiber to the basics, eliminating the guest and WiFi only access which keeps me from sharing my main password with anyone that comes into my home. The time it took to identify all the devices that I want logged in are now unknowns and before I was able to see what password they used to access the network, gone! There a small burp about some features aren’t available until early 2025. How about not forcing us over until you have all the issues and featured moved over and working before gutting our functionality. I want 360 WiFi app back and functioning while you rol this simplified app out to your customers.

QuantumFiber is horrible. At least when they had two separate apps you could count on one of them to work. Unfortunately, when they consolidated the apps, they moved the functionality to this one which was always the craziest. First off, when you login, it takes more than a minute just to pull up your account details. Then once you are in QuantumFiber , it doesn't show you any useful information about the connected devices other than some random name which doesn't make any sense. And forget about getting any useful information from the Speedtest. It either shows that you were barely getting 80 Mbps down or that your Internet service is entirely down, even when it isn't. I am so sorry I ever switched from Comcast.

Think wholeheartedly before you switch to this company. We received a letter that told us we had to, so we switched over. We had service for less than a month when a person burying cables cut our. No bog deal, just use one of their many ways to reach out to support.
Tried a phone call were on hold for over three hours. Tried the “live” chat…still not sure if anyone mans that. Cannot even find an email address. Good luck getting a hold of these losers. We eventually spoke to the nice gentleman that accidentally cut our cable, they worked for the competition, xfinity. They placed a call to let their competitors know what they did. If not for them, we would still be waiting for help.
I know this will fall on deaf ears and I will get a generic response like “you mean the world to us. Your business is more important than the souls of our first born. Please contact our customer support so we can give you the direct and excellent service you so greatly deserve.”
WHAT DO YOU THINK WE HAVE BEEN DOING FOR THE LAST COUPLE OF DAYS!?!
SLOG OFF MR. FIBER! I hope your company is devoured by the next largest corporate monkey and all of you are forced to stay an eternity on hold while you wait for your severance package.

This company is a joke. I switched to QuantumFiber from the other one along with their Wi-Fi 7 update. I followed all their instructions to configure my network with QuantumFiber and the new Wi-Fi pods. QuantumFiber paired with their new Wi-Fi pods took out my internet. I had to call 3 days in a row before I got ahold of a person. Each day I waited 3+ hours on hold before going to bed. The day I did get ahold of them it was 5 hours and 8 minutes into the call. The lady barely spoke English and just read from their trouble shooting transcript. She said that they don’t normally send technicians out for “this kind of problem”. Still waiting on the technician to show up 5 days later… was told they should be out the next day.

Their chat bot on QuantumFiber and website is so atrociously backfilled with people needing support. Don’t believe me? Go online and you’ll see the queue at +99. I’m guessing I’m not the only one with this issue. I’m going to call them back and will happily wait 5 more hours to cancel this garbage service.

Horrible app. Horrible customer service. Why make us switch to this new app when it doesn’t even work? It shows my main downstairs pod working but no devices connected. My upstairs pod is listed twice and says it’s not connected but I have two devices connected. I have a total of 6 devices somehow connected but they are all not shown to which pod. It doesn’t let me edit my device names and some say unknown. I think one is my iPhone. My WiFi strength used to say excellent for everything. Now it’s all weak. QuantumFiber doesn’t have any of my account features, passwords, security etc…. I didn’t even know this was happening until the first day you switched to this new app. Why didn’t the company send emails about this months ahead of time? Why hasn’t the company sent more emails about QuantumFiber issues? When I try to call every day to get help with this, I get put on hold for over an hour and when I try to chat, no one comes on.

Why did you do away with the 360 app? It was way better, provided more detailed explanations, and had better options to choose from. This new app is frustrating—you can’t even see what’s causing issues with your internet or if there are potential threats. QuantumFiber is slow, unintuitive, and requires you to log in on the website just to use it!

Why doesn’t QuantumFiber let you stay logged in? I have to constantly log back in, wait for it to load, and even then, it’s nearly useless. You can’t see or adjust anything meaningful. It’ll tell you, “Here’s one of your WiFi pods with a low signal,” but doesn’t provide any actionable steps to fix it. What device is causing the low signal? QuantumFiber just gives you random numbers that don’t make any sense.

QuantumFiber is a major downgrade—please fix it. The developers really need to step up

i would give this internet company 0 stars if it would let me. not only QuantumFiber has bugs and weird messages telling me i have no internet signal when i obviously do and have paid it every month. also cant see the device hooked to it or anything. tried to contact customer support but i was on hold for almost 2 hours and still no answer even though there times are from 7am to 11pm. i tried the live chat to still not get noone. the only reason i have this crappy internet company is due to century link selling for money. if i could change internet companies i woild in a heart beat but my apartments have there weak router built into the apartments so this is the only resource, but i might just get my hotspot internet from my carrier or cox something better that actually tends to their customers instead of blowing off not doing their jobs. quantum fiber if your reading this…do better this is unfair if not i hope u go out of business this is not professional at all. and i hope u guys who are wondering about this company read the criticism before you try they even raised the internet price without warning by the way i was paying 75 and they bumped to 85.

Internet cut out today just as I get an email telling me that the Wifi 360 app is no longer supported and it’s time for this “better app.” With zero warning the old app has stopped working AND you cut out my internet to make the switch? Customer support responses to similar reviews say that new features (that the old app already had) will be released in September. Then why not wait to make us to switch until September? The change management and launch of QuantumFiber is clearly a botched job. Did Quantum lose their contract with their old app developers and had to rush to market with a last minute replacement product? Seems like some weird behind the scenes antics causing this switch. QuantumFiber looks outdated and doesn’t do what you want it to. Really a bummer to lose a company app that actually worked. I just hope that this new app can right the ship and prove first impressions wrong. Some Exec needs to rethink whatever poor decision they made and maybe get some help.

Tired of actually being able to talk to a Support representative in a timely fashion? Then come on over to Quantum Fiber, where 2 hour+ wait times are yours for the taking!

Hate having your devices actually picking up an internet signal from your modem? Come on down to QF! Where your “older” devices, and game consoles 1 model older than the absolute newest, will shun your modem like the plague!

Want your internet to go down multiple times per week, sometimes for hours at a time? Do we have an opportunity for you! QF will offer you random outages to your heart’s delight!

Interested in an app that will randomly sign you out, and then not allow you to sign back in, for weeks at a time? C’mon over to QF - and download the “Wifi 360” app, and all the hilarious and superfun frustration you could ever handle, is right there at your fingertips!

And, as an added bonus - if you ever want to cancel your service, we will just……. pretend you don’t exist! Think the “Cancel Subscription” option on our website will just allow you to seamlessly cancel? How adorable. We know you love a website that sends you in circles, and we can’t wait to ignore you as a customer!

All this is but a taste of the fun awaiting you at Quantum Fiber - where Mediocrity is our Specialty!

Just moved into our new apartment a week ago and had set up the internet that is provided in set apartment. Made me download the “Home Pass 360 WiFi” app and everything was running just fine for the first four days of us being here. I had woken up and left for work at around 6:30AM and everything was still running smoothly until I had gotten home from work and I had zero internet connection and my password was saying it was incorrect. I can no longer log into my “360 WiFi” app so I turned to downloading QuantumFiber. It says my internet is offline and for the past 5 days now I have spent multiple hours each day calling the support line and waiting in live chats to get this resolved but have yet to speak to anybody. What is going on? How am I expected to pay for internet and it doesn’t even work.

I received letter from Century Link that I have to switch to other internet service company since they are transforming to Quantum Fiber. So I thought I would try Quantum Fiber then. Paid the fee first to schedule the technician to come between 1pm and 3:30pm. No one showed up and not even informed me what was going on. Then I went to online chat at 4:00pm, waited an hour to be able to chat with an agent. She just told me there was an emergency for the technician, asked me to wait until 7pm to have an update. And she said they will sure inform me. Now, 7:30pm, still haven’t heard anything at all. The customer service is ridiculously bad! I do understand accident happens, but you should at least let the customer know what happened and whether or when you will be coming. That is the basic and lowest requirement I think. You basically wasted my whole day just waiting for nothing!

Never thought I’d see a company with customer service as poor Comcast. Unfortunately, I seem to of found them.

I switch to Quantum Fiber from CenturyLink about three weeks ago. The technician arrived with a bad attitude. He hooked up the main router fine, but said he didn’t bring enough pods from my house. The whole reason he showed up was to connect the mesh network at my house. He told me i needed at least two more pods for my house and I could go online and just order the pods. He said all I had to do is plug them into the wall and they would all connect magically. This hasn’t happened at all. The one that he connected at my house when he was here isn’t even working.

I’m trying to solve for this on my own, I have attempted many sessions to chat, and tried calling, only to get stuck in phone trees for ridiculous amount of time. My last attempt to chat, I was 82nd in line and then got disconnected.

Simply look at their reviews on here, TrustPilot, Yelp, & anywhere else written by the users. It is blatantly obvious they do not care about their own customers or reputation. Do not trust them. Everything that could possible go wrong, from the sign up process to the ignorance that a Janet R, supposedly a supervisor, who assured me that she would not treat me badly, and every point in between, DID in fact go wrong. When I say everything I mean every single aspect of their business is mismanaged & run horribly, without and regard to anyone but their end money. I am now having to escalate the situation a 4th time. I will not stop until justice is served. They have lied at every corner, one rep has completely different info than another rep, ignoring contact attempts (emails & vmails) by multiple employees, and more. So bad it blows me away how they’re in business at all.

This has to be the worst app I’ve ever had on my iPhone and it says a lot about the people in charge that they allowed its release. Their WiFi 360 app allowed for proper control of your home network, but now that’s not working and my login to it no longer works because they say everything has/is migrating to this Quantum Fiber app. Well, it hasn’t migrated, myself and others have now been in Quantum app purgatory for a month now (locked out of full control of our home network and its security features), and this latest update still doesn’t fix things. Most features don’t work: network devices don’t show up, all pods don’t show up, pods show up as duplicates (i.e., same serial number), no control over guest networks (you have to provide the main password and full network access rights to guests?!), unable to check security status, unable to adjust security or restriction settings, unable to enable/disable devices (obviously, devices don’t show up in the “Device” settings/screen, but even when they showed up in the previous version this didn’t work). I saw on their site that all the features might be back sometime in 2025, which tells you exactly what they think about their customers’ security and control…not much. It may be time to ditch their pods and get some from a third party who actually values their customers’ security, control, and privacy.

Quantum sold me on the speed boost and wifi configurability over Comcast for a fixed price. Had I known that quantum’s Wi-Fi pods and this very basic and flaky app would be so difficult to configure and maintain, I would have thought twice before switching over. It’s a terrible app and I have wasted countless hours with support—who are overtaxed by the additional tech calls due to QuantumFiber’s shortcomings.

The 360 Wi-Fi App (licensed from a third-party developer) was pretty useful and responsive for managing their pods. It had really nice visualization of the devices connected to pods, the quality and speed of connection, and easy diagnosis of issues.

Of course, Quantum abandoned that app (to save $, presumably) in favor of putting super basic Wi-Fi management in their own Quantum App. It is terrible. The implementation is half-baked, slow, clunky and unresponsive. It may be one of the worst internet connectivity apps I’ve ever used. In particular, adding or removing wireless pods seems to be nearly impossible and the button labeled to add a wireless pod takes you directly to adding a wired pods d create a NEW wireless network!! There is no button for adding a pod under network information—which doesn’t match their documentation.

I also have an outage status message from a month ago that shows up both in QuantumFiber and their website, even though the service is working. Gah.

Ordered 2 additional pods to expand my network. Received the pods, but none of the instructions provided match what’s in QuantumFiber . My only option in QuantumFiber is to set up a whole new network (definitely a NO, especially seeing other reviews of it not being able to get back up) and with a wired pod. The button in QuantumFiber says “ADD WIRELESS POD” - great! But then when I click that button it then takes me to the setup that clearly only says “ADD WIRED POD” and then wants me to create an entirely new network. Tried calling in and support didn’t know English and was zero help. They did manage to do something on the backend that made my other pods disappear in QuantumFiber . Too scared to try anything further since I am only going backwards at this point. Praying y’all sort QuantumFiber out and provide an update ASAP. No clue if any of my existing pods are even working, as my WiFi has been lagging since talking to support and QuantumFiber doesn’t show my prior 2 pods anymore.

Save yourself the energy and frustration. This product is absolutely horrific.

I had CenturyLink fiber for years with good service. My internet service started slowing down about four months ago, I figured out it was them turning down my speeds so I sign up for Quantum fiber, I’ve asked the few people at Quantum about it and sure enough it was done on purpose so people would switch and pay for a product that does not work.

Quantum Fiber is a scam. You rarely get hold of anybody I waited in the queue line on the phone for over three hours and then as soon as I’m number one in line, they hang up on me! This happened twice on different days so this is not a coincidence. I’ve read other reviews and Quantum relies with “call customer service it’s against our standards”, but you can’t call anybody.

I think eventually there will be a Class Action against Quantum Fiber because this is just horrific. The company is stealing our hard earned money. I work from home so I can not work, watch entertainment, among other things. I also have a smart home and because of all these outages with Quantum Fiber and the fact that their equipment doesn’t work. By equipment, I mean QuantumFiber , the router, or the extenders.

Now, on the hunt for an internet provider that provides internet, UGH!

Shame on you Quantum Fiber.

Hi, your app and service do not work. I really believe this is unacceptable and I don’t understand how this is even legal. I have used CenturyLink for years and unknowingly got switched to Quantum Fiber a few months back. Aside from my network speed being much slower and less consistent, I have NO way of looking at my network information, security details, nothing. I can’t even confirm the name of my Wi-Fi service. No parts of QuantumFiber or accessible from QuantumFiber itself, or in the browser. Quite literally, the only tab that works is the tab for payment information/making a payment. Are you kidding? I am actually mind blown, and I want to take a legal approach to this, how is this is even allowed? How is QuantumFiber out and in production, taking people’s money, when it is not usable and people cannot access the utmost bare minimum basic necessities to manage their service? I will be escalating this

It seems like they made the switch to this platform too early. I was having issues with my internet (ie freezing and dropped connections). After working with a phone rep we found one of the pods had stopped working. They ordered a replacement pod for me and asked me to download the new Quantum Fiber App and delete my 360 Home App.

When the new pod arrived I tried to add it through QuantumFiber but it has been in a forever “looking for pods” mode. All the trouble shooting videos and articles on their website reference fixes through the 360 Home App and are not applicable to the new Quantum Fiber App. My Quantum Fiber App also shows several duplicates of my home pods and doesn’t seem to let me correct that issue.

I have been on the phone with them several hours over the last week. It seems like they got ahead of themselves with the release of the new app. And should have made sure all supporting information was in place before making people switch.

While I can see some advantages of the new app once things settle, it’s currently very frustrating.

Lost internet today and after some digging found the 360 WiFi app was replaced by this one. Once I logged in, I saw there was someone else’s network AND it showed me their password. So now who has my network name and password?

This is completely unacceptable in terms of privacy and security. Once I changed it back, the 360 pods were all screwed up. QuantumFiber fails to detect them and does not accept the manual serial number to reconfigure. That sends you to support where you will wait for 60 minutes with no response. The chat will say next in line, but also no response after 60 min.

I’m actively looking for another provider. One that doesn’t share private network and password information with strangers. This is borderline fraudulent.

Recently moved. Had quantum fiber at previous location and wanted to keep it. They said there isn’t a way to transfer my account to a new location so I needed to open a new account with a different email address. Ok, whatever. Then you can’t keep the pods your using, you need to mail those in and request new pods or else you’ll be charged $200 per piece of equipment. Frustrating… but ok.

Get new internet installed and later receive new pods in the mail. Try installing the pods multiple times. It requires me to set up a new network. I don’t want to set up a new network. I want them all on the same network and working as an extension of my 1 network. QuantumFiber doesn’t have clear instructions for how to set the pods up on 1 network and requires me to have a pod plugged into the modem. So I’ll have 3 quantum fiber pieces of equipment sitting next to each other in order to set up the pods, and wasting one of the pods by having it right next to the modem while also needing to use an extension chord to plug everything in.

Instructions in QuantumFiber are not clear. Pods still don’t work. Calling in will take at least 45 minutes to be able to talk to someone.

If you want to cut down on call volume you give people an easier path to accomplish the tasks they’re doing. I shouldn’t have to call in to set up something so remedial. Hire a few UX professionals and you’ll be in a better place and it will save you money.

I only had this service for a month and it just stopped working the only solution I got from customer support was to send a technician which are only available on ridiculous hours for anyone that works, mine wa scheduled from 11-2 pm, I am a doctor I had to take a day off for this, the technician arrived at 8am. When I payed for the service I was told there was a promo and the equipment was mine to keep. I cancelled the service and now I have to give the equipment back AND PAY FOR THE RETURN or else I will be charged 200$. I have never experienced such a terrible service like this. Awful DO NOT PAY FOR THIS!

I’ve had three technicians at my house in the last week and each one has failed to set up my internet. First one claimed he couldn’t finish due to an outage in the area but assured me I would be online once it was resolved. I called support and after waiting 45 minutes for help, the agent told me that the technician simply ran out of time and needed to get to his next appointment and that the soonest they could have someone back was three days later. When the technician arrived, he said that my modem was failing to register and quantum support would need to unlock the modem. Conveniently, support was unreachable and he said not to worry a technician would be back the next day first thing in the morning. No technician arrived, instead I got an email claiming I had asked to have my appointment rescheduled and would need to reschedule myself. QuantumFiber would not let me view or change my appointment, stating “the data arrived in the wrong format” so looks like I’ll be stuck waiting on hold for another hour. It seems the technicians and quantum support function as two separate entities (I suspect they contract out a third party to handle installs) and it really shows.

A suggestion to the reader, if you have any other option in your area for fiber internet you should probably go with that instead.

I’ve never had so many issues with keeping the subscription going tied to the correct property. Trying to update payment information isn’t possible through QuantumFiber or web. It just takes you to a landing page where you can’t do anything. I moved apartments and couldn’t edit address online or in-app. Did it over the phone which went relatively smooth, but have gotten double charged with no reimbursement. Now, for some reason, my subscription got cancelled. The address on my account is wrong. And the subscription they want me to re-new is also wrong. So, I’m actively trying to change payment information and… nada. The support center guides show you screenshots of a completely different website and app. On QuantumFiber you only have an “account” tab and a “support” tab. Not to mention.. every time you click on something it opens a new web browser

My small neighborhood hasn’t had service for 18 days due to the line coming into our neighborhood being cut by a construction crew who did sidewalk work for another new neighborhood. Despite calling almost everyday, customer service cannot help (or will not idk) and the field repair crews haven’t taken the initiative (or won’t) to complete this line splicing. I have heard these phrases: not that many homes out; may want to wait until the construction is completed; is escalated and high priority; we don’t have a date of repair; we don’t know how many customers are affected; we don’t know how widespread the outrage is. The people in places of power are unable to be reached by me, and customer service cannot contact them either. My life is affected drastically by my inability to utilize the internet from home. At this point, I have no choice but to switch providers.

The service seems fine when it works, but I’m in an extended outage now that isn’t estimated to be fixed for another day and a half. I ended up having to buy hotspot from Verizon to make up for it, but of course the Quantum credit will only be a few dollars because they pay for the time it’s down instead of the cost to actually replace connectivity. They need a more redundant infrastructure and a better credit when their systems inevitably go down for days at a time so people can afford to find another solution. Overall it’s just not reliable if you need internet access. I’ve never had this issue with another provider.

I never received anything close to my promised 940 mbps speeds through 13 months of using Quantum in my apartment, which was the only option as Quantum was contracted with the community to be the sole provider of internet services. Having moved out, I canceled services effective the final day of my lease, and still TWO MONTHS LATER i’m being charged. After waiting 2 hours (I’m entirely too patient) in a call queue and not being able to speak to a live agent, I hopped into the “live chat” feature within QuantumFiber and was made to wait for 130 other customers ahead of me before speaking to an agent who informed me that a “system error” was the reason for my cancellation not being processed, despite me having an email confirming my cancellation. Here I am two months after I cancelled my services, waiting hours (and with 145 other customers ahead of me) yet again to get my money back.

Long story short, do NOT use this company under any circumstances. Connection speeds are not as advertised, cancellation is near impossible, and speaking to an agent is a challenge I wouldn’t wish on my worst enemy. I will take great pride in reporting this company to the Better Business Bureau for their gross negligence and incompetence.

If I could rate this company ZERO stars… I would. I switched from Xfinity to quantum about two months ago and I regret it more than ANYTHING. We have had several small outages within this two month period and now my wifi has currently been out for a week with no updates for three days. I called the customer service line to see if there were any updates and was told that I don’t even have fiber internet.. which leads me to why am I paying for fiber if I don’t have it, and 2, why is there a fiber cable outside.. all of this to say SAVE YOUR MONEY AND DO NOT DO BUSINESS WITH THIS COMPANY. I am currently calling xfinity to go back to them now.

Our new build came with this installed in the wall in the laundry room. We have a WFH job and need to use one of the bedrooms as an office. There is no internet hook up in there and.. surprise surprise.. you can’t move the modem from where it is installed. In addition if you ask how to order an extender or something to make plugging in possible no one on the chat service knows what you are talking about. The 360 app doesn’t work at all because of “beta testing” and QuantumFiber absolutely does not have the features advertised. We will be shopping other services.

Like others have said, the Account and Support tabs are all the exist in QuantumFiber currently. You can update your payment info or contact a bot/agent via text chat support, but that’s pretty much it. There’s zero functionality for viewing internet outages or managing devices like QuantumFiber screenshots suggest. This is extra confusing/disappointing because the troubleshooting pages on the website are telling people to go to QuantumFiber to use features that just don’t exist. I’ve had good luck with Quantum Fiber internet so far, but QuantumFiber and the web portal for managing this service are severely lacking.

Normally a good app, but latest update for customer service chat seems to have introduced a chat bot to triage issues before reaching a specialist. The issue is this works fine on their website, but on QuantumFiber it causes the chat function to never reach the chatbot in the first place.

It’s a shame since using app chat on your phone is better than using the web version on your phone (former has notifications, doesn’t accidentally end chats bc of dedicated app, etc) . Especially since most users would be using their phones to contact customer service if they have an internet outage.

We live in a 3 story home with bedrooms on each floor and the kitchen and living room upstairs. We have pods (which are designed to amplify the wi-fi signal) on each floor. The problem is, none of the devices are connected to the proper pods. The top floor devices are connected to the bottom floor pod, and nothing is connected to the 2nd floor pod. It should be EXTREMELY simple to connect devices to whatever pod we choose, right?! We’ll it has been several days, multiple calls to help line, online chat, etc., and still not working properly. It LOOKS like this is an amazing system, but NOT user friendly.

It’s my 1st month with am this next level internet, but it isn’t even working as good as original dial up. Is shows a high rate of everything when you check it. But the shows are not staying connected the internet shows one bar and I had the new amplifier and such installed.

The device has no options to control or remove devices and make room for more used devices. Once in a while it is smooth for about a day. But it seems at least once a day some one can’t connect or the internet is just not responding.

I’m in a new construction house that they wired and installed equipment in. One would think it would be easy to activate and use. Unfortunately, if the equipment doesn’t work you will get sucked into spending 4+ hours with their off shore call center. The worst customer service I have ever experienced. After 4 hours with a call center rep (most of which I was on hold) they told me I should cancel service because the call center can’t help me and they won’t send a technician to my house to look at their defective equipment bc my
Account and internet haven’t been activated. How can I activate something that doesn’t work? So basically on the day I moved in they kept me on hold for 4 hours and refused to provide me with internet and service even thought they are the internet provider in my area. So now I’m with a different company.

QuantumFiber has been showing my internet is offline after I have been using it for two weeks. When there is a physical connection issue related to the router, the customer service refuses to send a technician to repair it but asks to continue monitoring the situation even though I report the same problem after the very basic troubleshooting instructed by the agent. QuantumFiber also does not show an estimated time for a customer service wait and does not allow user to switch to other screen while waiting.

I downloaded QuantumFiber in hopes that the issues I am dealing with could be more easily remedied by QuantumFiber instead of the mobile website. It unfortunately is a glorified website page that just redirects you to the website in a browser instead of anything being dealt with in QuantumFiber . I have many issues with the customer service with Quantum Fiber in general, but QuantumFiber not providing any good utility and is also slower than the website is just a nice cherry on top.

This company has the worst customer service department and maliciously chooses to make it difficult to cancel internet service.

The only way to cancel is by calling their support number. No way to cancel from the website portal within account settings, and now way to do so from QuantumFiber . There’s also no email ticketing service or form submission to cancel service.

They make you wait for HOURS on hold waiting for their phone support. While the internet it self didn’t provide me with any issues, I will never return to this company because of how they treat customers when they try to leave.

It’s very frustrating for the past 4 months at least in my region…the infrastructure was down for 2 months of the new year so I had no internet.

Then I try to contact support and they send to bafoons out to my residence that took literally all day to get there took 2 hour to change a router and STILL didn’t fix the issue.

Moving along in my time line of frustration- I lost my card and I need to make a payment and it took me a week to figure it out by myself. I spoke with customer service who claimed that you can only use QuantumFiber if you have the Google chrome browser …which is shady to me already.

I download the browser and surprise, it still doesn’t work. I tried to email support to which I got one email bac and it was clearly a chat bot cus it didn’t even specify what my issue was. Just your generic “we’re sorry to hear that”, and no further action responses.

I call back again to have some dude that couldn’t be paid to be bothered with my issue- “ have you tried the Google chrome browser? Or a different device?” As if I just have thousands of dollars of tech laying around my apartment.

I didn’t get very much help in every corner I looked that had the name quantum fiber. Very frustrating.

It shows one of my WiFi pods duplicated and there is no control over your network like removing pods for example. The dashboard doesn’t refresh on its own and you have to manually refresh just to get status. There is not nearly enough control to the user to actually manage their network without calling support. I wasn’t able to rename the SSID until weeks after my installation for no apparent reason.

We thought we needed the 370 WiFi option when we signed up in late July 2023. The Quantum Fiber installation technician said we did not need the optional 360 WiFi during the early August installation of our service. However, my account still shows the 360 WiFi option even though I have called and chatted with Quantum Fiber representatives about this since early September. There is a banner on my account saying the 360 WiFi will be cancelled on September 18, 2023, unless I resume service. Another banner says I need to return the 360 WiFi pods, which I never received. My account shows no (0) connected devices. In at least 5 phone calls to Quantum Fiber support since September I have been told the issue will be resolved but nothing has changed. Only one of the customer service representatives I spoke with was in the USA. The others, while very friendly and supportive, seemingly did nothing. (One was interrupted several times by a rooster crowing in the background.) I have asked to talk with a Quantum Fiber supervisor several times but was told they were too busy at that time but they will call me. No one has called me. The Quantum Fiber internet service is OK but the customer service is the worst I’ve experienced with a service provider. We’re very disappointed in Quantum Fiber.

Can’t play Fortnite peak of my life can’t even watch the live event internet has failed me keeps going down for weeks and never come back until weeks later I’m tired it’s happen twice this month I had have more day without internet then with internet and they keep delaying the date it’s going to be done and they have lied to me on the date it’s going to be finish sad that I can’t even enjoy some peak of my childhood can’t believe a internet I trusted did me this wrong just unbelievable please just give me my internet back and I will be happy but it has just happen to much do not care about the situation.

Like it says. Other reviews back as far back as August 2023 complain QuantumFiber only shows Account and Support. Your response was the non-Quantum modems owned by people like me who had Century link one day and Quantum the next without notice are not compatible with QuantumFiber . But… your policy is that you will not provide a modem unless the ones we paid more than it’s worth are affecting our service. Well… I can not utilize all the services proved from your app because of the modem. It doesn’t even have IPv6…

Even worse… My Modem can’t even receive/transmit (866 Mbps) as fast as the service I am paying for (955 or 958 Mbps) I hope you guys get this fixed soon. I’ll be glad to update my review when this happens.

Overall I have been using this provider for a month or so and I haven’t had any issues at all with the performance or availability.

On the other hand, QuantumFiber is so bad that I’m convinced a high schooler could make a better solution for managing your account. The setup is not intuitive at all. Why not show your users a prompt that says “connect to the home wifi” rather than just letting them debug the issue with a basic error message. After you’ve wasted some time trying to figure out how to set it up, how about you waste around 1 to 2 minutes every time you open QuantumFiber because this thing loads so slow that it seems they’re using dial-up as their networking infrastructure.

As long as I never have to contact them again for anything… this is a great isp!

As others have commented, QuantumFiber seems like a step backwards. It lacks many standard features to control your network and devices. This is a step backwards and has no parental controls which is a must for many of us. For some strange reason, I drop internet a few times a week (even though I have solid green lights on all equipment) and the restarting modem option via QuantumFiber doesn’t fix it. The only thing I can do to fix is unplug the the router (W1700K) and plug it back in. This is very troubling when out of the house and devices no longer work (alarm, Ring, Arlo, etc) not to mention drops while on conference calls. It would be great to fix the internet drop, but at least have a router reset that works via QuantumFiber (called several times about it and had a tech out - all they did was swap router for a new one but still have same issue). Holding out hope for a little longer things will improve with app and service…

This review is about QuantumFiber , no the ISP. I switched to QF a few months ago from Xfinity.
The original 360 WiFi app developed by Plume was a significantly better experience than this one. Login was initially slow because it didn’t prompt you to use a saved password and you have to go find it and copy paste. This seems to be working better now though not sure why I have to log in every day, also annoying. The 360 WiFi component of QuantumFiber is glitchy and inaccurate. Tools like parental controls are non existent. And the interface is clunky (not intuitive like Plume product).
I assume QF wanted to break their contract with Plume and develop their own app more, but forcing the switch before your app was ready was a bad idea. It’s great that 360 WiFi mesh system and pods are free but you get what you pay for. I’m looking into buying my own hardware that comes with a better user app experience.

As for the ISP, ookla Speed test speeds are great, though I don’t see a tremendous jump in web page loading on my devices. That doesn’t bother me though as the price is better than comcast and for life, I’m so glad I don’t have to call every 12 months after my bill skyrocketed to negotiate the new deal. What a racket.

They discontinued the better app for this? The options are limited and no longer give you the ability to set usage timers on devices or even list the names of the devices connected. You will have to select each one to see more details and even then you can’t edit the names to make it more user friendly. I guess it doesn’t make a difference if this apps only option is to just see what’s connected. There was much more detail in the previous app and this one is more about making sure your able to pay you bill or upgrade your service. If you’re going to raise the price of my internet at least update QuantumFiber to include more customizing options like wifi360.

I started with Century Link 2 years ago and was moved to Quant Fiber over a year ago. The product has been great with almost no problems. We recently bought a house and moved and tried to transfer our service to our new address. This is when the problems began. They refused to transfer our service. They said it can’t be done. Even though they have a spot on the website to help you if you are moving. They told me the only way I could do it was to either get a new email address or cancel the service, wait until the end of the billing cycle and then order it again. This is a terrible policy. So we switched to SparkLight. Maybe we will go back if we have any issues.

When the internet is on, it’s great. However, QuantumFiber is horrible. I felt like the last app was very user friendly. I could see all devices and pods connected throughout the house, reset modems remotely, and all with ease. Now, my internet went out (not the end of the world, it happens) and I go to reset the modem and after a while the internet comes back on. But in QuantumFiber it still says everything’s offline, nothing is connected, and I have 6 pods (I have 3) connected to my network? Btw, internet is working just fine now! I can’t see the status of the individual pods which was a feature of the last app. There was probably a good reason to change apps, but this version is subpar compared to the last one (“360 Wi-Fi”) in my opinion.

Been with CenturyLink for well over 15 years. Had Internet and a “land-line” - yes, I know.. old tech. Anyway, I ported over the landline to MagicJack for the convenience and pricing. Called CenturyLink to verify that “only the landline was being changed”. They told me that only the landline would be disconnected from my service and I would keep my regular Internet service. Well, not only the disconnected my landline but also my Internet access. When I called back (and waited over 75 minutes on hold) they told me that there was nothing they could do to restore my service, and if I wanted service it would be considered a new service through Quantum Fiber. Well, took them over an hour to get me an account with QF and now I’ve been waiting for two weeks to get service. To make it worse, the tech was to be here between 11:00am and 2:00pm. Conveniently enough they send a msg 30 minutes before 2:00pm to tell me that the tech is running late. That is the second time they have done this to me. What ever happened to great customer service from CenturyLink? Sold out to QF and it has been terrible. First they disconnect me and then it takes them forever to get me back online. Wish there was a better option.

I never write reviews but just had to stop in and write a quick review. The service I have is one gigabit up and down on quantum fiber. I’m very impressed with the speeds no matter the time of day. My service has been up since the date it was installed over 6 months ago. The upload speeds are what brought me to this service and I’m definitely seeing a huge increase from Xfinity and those 10 megabyte upload speeds😂