Contact Quantum Fiber Support

by JTeam123

Think wholeheartedly before you switch to this company. We received a letter that told us we had to, so we switched over. We had service for less than a month when a person burying cables cut our. No bog deal, just use one of their many ways to reach out to support.
Tried a phone call were on hold for over three hours. Tried the “live” chat…still not sure if anyone mans that. Cannot even find an email address. Good luck getting a hold of these losers. We eventually spoke to the nice gentleman that accidentally cut our cable, they worked for the competition, xfinity. They placed a call to let their competitors know what they did. If not for them, we would still be waiting for help.
I know this will fall on deaf ears and I will get a generic response like “you mean the world to us. Your business is more important than the souls of our first born. Please contact our customer support so we can give you the direct and excellent service you so greatly deserve.”
WHAT DO YOU THINK WE HAVE BEEN DOING FOR THE LAST COUPLE OF DAYS!?!
SLOG OFF MR. FIBER! I hope your company is devoured by the next largest corporate monkey and all of you are forced to stay an eternity on hold while you wait for your severance package.

by Samgustin

This company is a joke. I switched to this app from the other one along with their Wi-Fi 7 update. I followed all their instructions to configure my network with this app and the new Wi-Fi pods. This app paired with their new Wi-Fi pods took out my internet. I had to call 3 days in a row before I got ahold of a person. Each day I waited 3+ hours on hold before going to bed. The day I did get ahold of them it was 5 hours and 8 minutes into the call. The lady barely spoke English and just read from their trouble shooting transcript. She said that they don’t normally send technicians out for “this kind of problem”. Still waiting on the technician to show up 5 days later… was told they should be out the next day.

Their chat bot on the app and website is so atrociously backfilled with people needing support. Don’t believe me? Go online and you’ll see the queue at +99. I’m guessing I’m not the only one with this issue. I’m going to call them back and will happily wait 5 more hours to cancel this garbage service.

by JoyBethBrooks

Horrible app. Horrible customer service. Why make us switch to this new app when it doesn’t even work? It shows my main downstairs pod working but no devices connected. My upstairs pod is listed twice and says it’s not connected but I have two devices connected. I have a total of 6 devices somehow connected but they are all not shown to which pod. It doesn’t let me edit my device names and some say unknown. I think one is my iPhone. My WiFi strength used to say excellent for everything. Now it’s all weak. The app doesn’t have any of my account features, passwords, security etc…. I didn’t even know this was happening until the first day you switched to this new app. Why didn’t the company send emails about this months ahead of time? Why hasn’t the company sent more emails about the app issues? When I try to call every day to get help with this, I get put on hold for over an hour and when I try to chat, no one comes on.