Randox CertiFly app not working? crashes or has problems?

Randox CertiFly Status

Randox CertiFly enables lateral flow (antigen) tests to be certified quickly,
simply and accurately by using your iPhone camera. The lateral flow cassettes
are read and reported by healthcare professionals providing confidence in
results.

I have a problem with Randox CertiFly

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User reports:
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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 3 Comments

By Lorna McNeil 1 year ago

On uploading in app get message 'certificate submission failed. Please re-submit'. And will not upload. Also seems unable to save additional adds to profiles - allows details but not the saving of these.

By Renata 1 year ago

It is not uploading the test result image, it comes back with error message.

By Martin James Hickman 1 year ago

Downloaded app, set up account. EVERY TIME I TRY TO LOG IN IT SAYS THERE IS A PROBLEM WITH MY INTERNET!!!! NOT THE CASE, EVERYTHING ELSE WORKS FINE!!! WHY DOES IT NOT WORK?

Common dislikes about Randox CertiFly app

- App didn't work the third time

- Couldn't re-use email address

- Password recovery didn't work

- Super clunky

Have a Problem with Randox CertiFly? Report Issue

Common Randox CertiFly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Randox CertiFly app on iOS and Android devices. Solve all Randox CertiFly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Randox CertiFly iPhone Issues and Solutions

Randox CertiFly iOS app crashes, not working, errors
Randox CertiFly iOS app network issues
Randox CertiFly on iOS has black/white screen

Randox CertiFly Android App Issues and Solutions

Randox CertiFly has errors/crashing/not working
Randox CertiFly server network connectivity issues
Randox CertiFly has black screen

Randox CertiFly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Randox CertiFly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Randox CertiFly app crashes or not working on Iphone (iOS):

Close and restart the Randox CertiFly app on iPhone
Update Randox CertiFly app to the Latest Version for iOS
Uninstall and reinstall Randox CertiFly iPhone app
Update your iPhone to the latest iOS version

Fix Randox CertiFly on iPhone unable to connect to server/internet connection issues::

To resolve Randox CertiFly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Randox CertiFly black/white screen (blank screen) on iPhone:

Follow the Randox CertiFly iOS app troubleshooting guide Here →

Randox CertiFly Android App Issues and Solutions

Fix Randox CertiFly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Randox CertiFly app issues:

Force Stop the Randox CertiFly App
1. On android, goto "Settings" » click Randox CertiFly app. » click "Force Stop".

Update Randox CertiFly to the latest version on PlayStore

Clear Randox CertiFly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Randox CertiFly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Randox CertiFly.

Fix Randox CertiFly unable to contact server/ Randox CertiFly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Randox CertiFly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Randox CertiFly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Randox CertiFly on android.

Solve Randox CertiFly black/white screens issue on Android:

Follow the Randox CertiFly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Randox Laboratories, developers of Randox CertiFly.

100% Contact Match

Developer: Randox Laboratories ltd.

E-Mail: [email protected]

Website: Visit Randox CertiFly Website

64.29% Contact Match

Developer: Randox Laboratories ltd.

E-Mail: [email protected]

Website: Visit Randox Laboratories ltd. Website

About this app

Easy navigation tabs through RandoxCertiFly gives a modern and easy experience from initial registration to result reporting. Randox CertiFly enables lateral flow (antigen) tests to be certified quickly, simply and accurately by using your iPhone camera. The lateral flow cassettes are read and reported by healthcare professionals providing confidence in results. Results are provided within 3 hours of scan being uploaded to RandoxCertiFly . Certificates are provided in app and sent to the registered email address. In-app video guides available for step-by-step instructions from download to result report.