Are you having issues? Select the issue you are having below and provide feedback to Randox CertiFly.
- App didn't work the third time
- Couldn't re-use email address
- Password recovery didn't work
- Super clunky
On uploading in app get message 'certificate submission failed. Please re-submit'. And will not upload. Also seems unable to save additional adds to profiles - allows details but not the saving of these.
It is not uploading the test result image, it comes back with error message.
Downloaded app, set up account. EVERY TIME I TRY TO LOG IN IT SAYS THERE IS A PROBLEM WITH MY INTERNET!!!! NOT THE CASE, EVERYTHING ELSE WORKS FINE!!! WHY DOES IT NOT WORK?
Complete guide to troubleshoot Randox CertiFly app on iOS and Android devices. Solve all Randox CertiFly app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Randox Laboratories, developers of Randox CertiFly.
Easy navigation tabs through RandoxCertiFly gives a modern and easy experience from initial registration to result reporting. Randox CertiFly enables lateral flow (antigen) tests to be certified quickly, simply and accurately by using your iPhone camera. The lateral flow cassettes are read and reported by healthcare professionals providing confidence in results. Results are provided within 3 hours of scan being uploaded to RandoxCertiFly . Certificates are provided in app and sent to the registered email address. In-app video guides available for step-by-step instructions from download to result report.