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⚠️ Most reported problems ⚠️

Connection
29.0%

Not working
29.0%

Crashes
16.1%

Login
16.1%

problems reported in the last 24 hours

24 hour clock ⏰

  3 Reported Issues: 😵🆘🛟🚨📢

Kenu
2022-07-06

Nora will no longer connect on firestick

Shivan Balgobin
2022-06-27

My Nora go app keeps crashing

Tecla
2022-04-05

My nora go app is saying device is disabled so it won’t submit the username and password

Showing 1-3 of 3

Have a Problem with nora - Emergency Call App? Report Issue




Common nora Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot nora app on iOS and Android devices. Solve all nora app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. nora iPhone Issues and Solutions

  2. nora Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministerium des Innern des Landes Nordrhein-Westfalen, developers of nora.


Verified email  

Contact e-Mail: [email protected]




About this app

this app is the official emergency call app of the German federal states. this app is free of charge and connects you directly with the responsible emergency control centres of the police or the fire rescue service – just like calling 110 or 112. Visit this app-notruf. de for detailed step-by-step instructions and video instructions in German sign language.  Anyone who needs rapid assistance in an emergency situation anywhere in Germany can use the emergency call app. nora uses the geolocation function of your mobile device to determine the location of the emergency and automatically sends this to the responsible emergency control centre.  For this, nora comes with a silent emergency call function for threatening situations. this app lets you communicate with the emergency control centre via a text-based chat.  For each emergency, your location is determined using your mobile device and transmitted to the responsible emergency control centre along with your emergency call.  Once the emergency call is sent, you are connected via the chat function directly to a call handler of the emergency control centre.  This makes the emergency call app equivalent to voice emergency calling for people with hearing or speech impairments. this app can also be used in situations in which the emergency call needs to remain unnoticed.  Also, the emergency control centre can use the chat to ask follow-up questions to understand the nature of your emergency situation even better.  This is why this app is useful for example when you don’t know exactly where you are. this app makes it possible for people to make an emergency call themselves even if they can’t call the emergency numbers.  You can manually change the emergency location if the device did not identify this correctly, or if the emergency happened elsewhere. this app lets you contact both the police and the fire and rescue service.  In an emergency, this app lets you send an emergency call with just a few steps.  Before you can use this app to make an emergency call, you first need to register.  To obtain the fastest possible help in an emergency, we recommend that you download nora right now and register right after installing.  This lets you provide additional information about the emergency or ask questions.  As soon as you have entered your name and the confirmation code, you can use this app to make emergency calls.  This will save valuable time in an emergency situation.  This can enable responders to optimally prepare for your emergency.