Gelato Reviews

I have lost over $10,000 in sales due to the fact that they cannot accurately provide “out of stock” data. If I knew this, I would have never used their website.

A customer places an order which sits “in production” for 3-5 business days - then I follow up and ask why it hasn’t been shipped... Show more and they tell me the product is out of stock and they do not know when it will be back in stock, OR they’ll tell me it is in stock, I’ll reorder it and then it will get cancelled AGAIN because it’s not in stock.

As a software engineer with 15+ years of experience - Gelato & website is horrendous. It’s like a group of college level engineers attempted to make a product and slapped a bunch of band aids on the issues. I would advise everyone to stay far away from this company. I regret using them and wish I knew more about this company before I went and created 150+ products on their site.. I’m looking for new websites and am literally willing to pay thousands of dollars if someone can help me transfer my products off of this app and onto a new platform. 0/5 - this company, website, and app are horrendous.

I’m incredibly disappointed with both Gelato and service I received. I ordered a shirt for an important event, only to find out *a month later* that it was out of stock. While I understand that inventory issues happen, the fact that this wasn't reflected on their website is inexcusable.

Eve... Show more n worse, I received no communication or updates during the entire month. Gelato continued to falsely claim the item was "in production," leading me to believe everything was fine. It wasn’t until I finally reached out to customer service that they explained the product was out of stock from the start.

There are far too many services that do exactly what this company claims to do, and with far more competence. This level of gross mismanagement is unacceptable. As a result, I’ll be taking my business elsewhere. I cannot recommend this service to anyone, and if you're considering ordering from them, beware—you might be left in the dark, waiting indefinitely with no resolution. Terrible service, poor communication, and a major inconvenience.

Where do I start. First the get you with a 50 percent off sale. But then charge u shipping per item instead of per package then they split your orders up. They’ll first give u a fed ex delivery. Then every delivery after will start out with ups then be transferred to a slower less reliable post off... Show more ice, so they save money on shipping but it doesn’t change your price. Then for my package to get lost I’m transit. Then to be told it was damaged and returned. Then the customer service is TRASH. The asked questions as if the didn’t have my order info to next reorder my items but with the wrong items. Then was disconnected from the chat to have to go thru the whole process again of re ordering. You better off sewing you own shirt together and drawing on it.

I downloaded Gelato because I was told this company does stationary. They do business cards and brochures. That’s it. I wanted ACTUAL stationary. Notepads, notebooks, pens, pencils, journals. All of it. They don’t have it.

Gelato is a scam i placed a order on august 25 and it said it would arrive around september 1/5. i waited. nothing. its september 11 and still nothing arrived. will be deleting Gelato and never wanting to use it again. pretty disappointed. didnt even wanna give it one star.

App is buggy; never refreshes or loads correctly. I switched to this app 2-3 weeks ago from Printify. The number of shipping issues I’ve already had is ridiculous. Customer service isn’t helpful. Going back to Printify.

So far I’m not happy with this company the first order that my customer submitted was a mug that arrived broken and I had to have it printed somewhere else and resent it to the customer. I’m not ready to give up on them but they better perform from this point on.
I don’t wanna have to be the mid... Show more dleman between my customers broken mug and this app it takes my time away from other way important things and it’s not worth it for the little profit that I make on a mug.

App freezes constantly and not super user friendly because of app bugs
Great set up and if they can get it all worked out I will reconsider later for a selling platform

Any assistance would be greatly appreciated.
Thnk you!
After i will rate 5 stars. 🌟

Seems like if I message the company I’d have an in person messaging experience but instead I’m talking to a bot and it’s taking a while to get a response from anyone that will address the issue. At this point I’m trying every means necessary to get some attention and not allow your system to get aw... Show more ay with robbery for being double charged for a single order.

I recently ordered a shirt from this app, and I'm quite disappointed with the product I received. The print quality is extremely poor; the design looks faded, nothing like the vibrant and crisp image shown on their website. It’s clear that little attention was paid to detail or quality control.... Show more >
If you're considering using this app to create custom shirts, I strongly advise you to reconsider. The end product is nowhere near the standard you’d expect for the price. I won’t be ordering a shirt from them again. I will be trying out the canvas.

When I go to buy premium and try to type in the address and other info it won’t let me scroll down and click next!

The website is way more user friendly and non restrictive but okay overall

It would be really cool if I could just create the new products for my Squarespace store right in the iPhone app.

Good print. Fast shipping. Placed my logo a little lower than I would like but that’s my fault. Will definitely order again.

Came about a week and a half after ordering. They look just like the pictures. Will order more.

Used this app for confidence in the best care possible in your print and ship on demand business. Most anywhere in the Western World can be your new business venture. The larger your public, the larger your sales.

I use this app it’s the best

I've been waiting for Gelato! So far it is exactly what is needed. It's not overwhelming and not too much unnecessary information when you first open Gelato . It is very easy to navigate.

Good price, deals, offers, quick and fast. Nothing like this app.