Contact Gelato Support

by Get A Diff Game

I have lost over $10,000 in sales due to the fact that they cannot accurately provide “out of stock” data. If I knew this, I would have never used their website.

A customer places an order which sits “in production” for 3-5 business days - then I follow up and ask why it hasn’t been shipped and they tell me the product is out of stock and they do not know when it will be back in stock, OR they’ll tell me it is in stock, I’ll reorder it and then it will get cancelled AGAIN because it’s not in stock.

As a software engineer with 15+ years of experience - this app & website is horrendous. It’s like a group of college level engineers attempted to make a product and slapped a bunch of band aids on the issues. I would advise everyone to stay far away from this company. I regret using them and wish I knew more about this company before I went and created 150+ products on their site.. I’m looking for new websites and am literally willing to pay thousands of dollars if someone can help me transfer my products off of gelato and onto a new platform. 0/5 - this company, website, and app are horrendous.

by WesternBakin

I’m incredibly disappointed with both the app and service I received. I ordered a shirt for an important event, only to find out *a month later* that it was out of stock. While I understand that inventory issues happen, the fact that this wasn't reflected on their website is inexcusable.

Even worse, I received no communication or updates during the entire month. The app continued to falsely claim the item was "in production," leading me to believe everything was fine. It wasn’t until I finally reached out to customer service that they explained the product was out of stock from the start.

There are far too many services that do exactly what this company claims to do, and with far more competence. This level of gross mismanagement is unacceptable. As a result, I’ll be taking my business elsewhere. I cannot recommend this service to anyone, and if you're considering ordering from them, beware—you might be left in the dark, waiting indefinitely with no resolution. Terrible service, poor communication, and a major inconvenience.

by 4kfif

Where do I start. First the get you with a 50 percent off sale. But then charge u shipping per item instead of per package then they split your orders up. They’ll first give u a fed ex delivery. Then every delivery after will start out with ups then be transferred to a slower less reliable post office, so they save money on shipping but it doesn’t change your price. Then for my package to get lost I’m transit. Then to be told it was damaged and returned. Then the customer service is TRASH. The asked questions as if the didn’t have my order info to next reorder my items but with the wrong items. Then was disconnected from the chat to have to go thru the whole process again of re ordering. You better off sewing you own shirt together and drawing on it.